View the full 2008 Technical Services Practices Survey - PMMI

More documents

Recommendations

Info

EXECUTIVE SUMMARYTwenty-four percent of responding firms do not have bonus programs in place for service technicians.These bonuses are determined on an individual basis (63%).Bonus programs in place for service technicians30%28%25%24%20%19%15%13%12%14%10%5%3%0%Selling partsUpgradesAgreementsSkill set# of hours workedNo bonus programProfit SharingThe information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.4
EXECUTIVE SUMMARYSixty-eight percent of responding members use non-exempt, in-house assembly technicians to alsotravel for service work. An hourly premium for travel and service work is paid to in-house assemblytechnicians (37%) The average hourly premium paid is $21.00 per hour.Additional compensation paid for travel/service work:• Frequent flyer miles (53%)• Comp time off (30%)• Bonus/premium (20%)• Increased travel pay (13%)• No special incentives provided (28%)Service technicians are covered for PERSONAL travel accident insurance by workers compensationpolicy (60%), additional company paid insurance policies (48%) and credit card insurance (22%). Theaverage percentage of on-site vs. travel time is 66% and 34% respectively. Auto expense is reimbursedon a straight cents per mile basis by 79% of responding firms. This is an increase of three percent over2005.Eighty-seven percent of responding members pay actual travel hours to non-exempt, in-house assemblytechnicians that are used for travel for service work, while thirty-four percent pay a minimum of eighthours of travel per day. Service technicians are compensated for a weekend stayover without work bysixty-seven percent of those members who responded. They are also compensated for early morningservice (32%) and late PM service (39%).The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.5
Page 2 and 3: 2008 TECHNICAL SERVICES PRACTICES S
Page 4 and 5: EXECUTIVE SUMMARYJob DescriptionFie
Page 8 and 9: EXECUTIVE SUMMARYBilling and Expens
Page 10 and 11: EXECUTIVE SUMMARYThe majority of tr
Page 12 and 13: DETAILED RESULTSOverall$0-$15,000Av

View the full 2008 Technical Services Practices Survey - PMMI

Create successful ePaper yourself

Delete template?

Save as template?