View the full 2008 Technical Services Practices Survey - PMMI

DETAILED RESULTSOverall$0-$15,000Average Selling Price of Machinery$15,000- $35,000- $50,000-$35,000 $50,000 $75,000$75,000-$150,000Over$150,00017b. What percent of your service revenue is derived from maintenance contracts?Mean 7% 8% 3% 3% 6% 5% 9%Median 5% 5% 0% 1% 1% 5% 5%18. Do you proactively pursue the servicing of competitive or non-competitive machines?Yes 19 1 1 2 5 4 6No 139 14 18 10 14 31 5119. Do you service your machinery that has been modified buy a third party or change parts that have beensupplied by a third party?Yes 106 10 12 9 9 20 45No 51 5 6 3 10 15 12Training20. Do you provide training for new service personnel before going on the road, in areas of customer relations,interpersonal skills, potential problem analysis, conflict resolutions, teamwork, etc.?Yes 92 9 11 8 11 22 30No 65 5 8 4 8 12 28The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.31