View the full 2008 Technical Services Practices Survey - PMMI

More documents

Recommendations

Info

DETAILED RESULTSOverall$0-$15,000Average Selling Price of Machinery$15,000- $35,000- $50,000-$35,000 $50,000 $75,000$75,000-$150,000Over$150,00016. Is the customer charged overtime rates for early morning or late PM service?Early morning serviceYes 45 6 5 4 8 9 13No 109 8 14 8 11 24 43Late PM serviceYes 54 6 7 5 7 13 16No 96 8 12 7 10 22 3617. Do you use or sell annual or periodic maintenance contracts?AnnualYes 66 6 3 5 7 11 34No 87 7 16 7 11 23 22PeriodicYes 53 7 3 4 5 7 27No 90 6 16 7 10 25 2517a. Are they prepaid?Yes, partial 33 0 2 3 5 1 22Yes, complete 16 6 1 0 1 4 4No 40 3 2 5 5 11 14The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.30
DETAILED RESULTSOverall$0-$15,000Average Selling Price of Machinery$15,000- $35,000- $50,000-$35,000 $50,000 $75,000$75,000-$150,000Over$150,00017b. What percent of your service revenue is derived from maintenance contracts?Mean 7% 8% 3% 3% 6% 5% 9%Median 5% 5% 0% 1% 1% 5% 5%18. Do you proactively pursue the servicing of competitive or non-competitive machines?Yes 19 1 1 2 5 4 6No 139 14 18 10 14 31 5119. Do you service your machinery that has been modified buy a third party or change parts that have beensupplied by a third party?Yes 106 10 12 9 9 20 45No 51 5 6 3 10 15 12Training20. Do you provide training for new service personnel before going on the road, in areas of customer relations,interpersonal skills, potential problem analysis, conflict resolutions, teamwork, etc.?Yes 92 9 11 8 11 22 30No 65 5 8 4 8 12 28The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.31
Page 2 and 3: 2008 TECHNICAL SERVICES PRACTICES S
Page 4 and 5: EXECUTIVE SUMMARYJob DescriptionFie
Page 6 and 7: EXECUTIVE SUMMARYTwenty-four percen
Page 8 and 9: EXECUTIVE SUMMARYBilling and Expens
Page 10 and 11: EXECUTIVE SUMMARYThe majority of tr
Page 12 and 13: DETAILED RESULTSOverall$0-$15,000Av
Page 31: DETAILED RESULTSOverall$0-$15,000Av

View the full 2008 Technical Services Practices Survey - PMMI

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?