View the full 2008 Technical Services Practices Survey - PMMI

DETAILED RESULTSOverall$0-$15,000Average Selling Price of Machinery$15,000- $35,000- $50,000-$35,000 $50,000 $75,000$75,000-$150,000Over$150,0007. What bonus programs are in place for service technicians?Selling parts 23 3 2 0 6 4 8Upgrades 16 1 0 1 5 2 7Agreements 14 3 1 0 6 2 2Skill set 17 0 4 1 2 4 6# of hours worked 32 1 6 3 4 5 13No bonus program 34 2 6 6 2 4 14Profit sharing 4 0 0 0 0 0 4Other 32 3 5 1 5 7 10Other Answers:• Overnight bonus and overseas bonus• Finders fee for new machines• Quarterly bonus based on achieving service intake and staying within service budget cost.• All service people get 30% premium when traveling.• Per day bonus for service trips• Based on merit• Periodic bonuses• Just overtime• Extra pay for overnights and international travel• Commission on service / parts sold.• Extra 30% of base pay when on the road, plus over time if incurred.• 10% premium over their shop wages• Currently restructuring bonus programsThe information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.21