View the full 2008 Technical Services Practices Survey - PMMI

DETAILED RESULTSOverall$0-$15,000Average Selling Price of Machinery$15,000- $35,000- $50,000-$35,000 $50,000 $75,000$75,000-$150,000Over$150,000• Help with machine testing and development ideas• Spare parts sales / shipments / sales quotation support (AutoCAD layout drawings) / service troubleshooting• Varies, sometimes loaned to other departments and if salaried and have worked weekends receive paid-time off.• Product testing• Arrange the next week’s schedule• R&D work• Following up on past service trips, preparing for their next assignment.• Resolve formal customer complaints3e. Comments:• After 40 Hour per year un-paid tech are paid• Technical support team adds value to our products.• Field service technicians provide 35 % of the assembly labor• Regional Technicians provide phone technical support• Our Assembly techs are billable to a job , paid by the customer until the job is complete... they even may be askedto stay on for up to a month or two to ensure a clean start-up Also paid by the customer• 1st priority is to insure they are wrapped up from their last trip, 2nd is prepare for the next trip then training• Field Service Representatives spend approximately 53% of their time performing billable services• The majority of our dept duties are for "included" start up's, not chargeable to the customer-distributor.• We are growing their service department by 200% within the next year.• Service technicians are guaranteed a paid 40 hour week.The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.15