View the full 2008 Technical Services Practices Survey - PMMI

DETAILED RESULTSOverall$0-$15,000Average Selling Price of Machinery$15,000- $35,000- $50,000-$35,000 $50,000 $75,000$75,000-$150,000Over$150,000• Perform non-billable service from the office via telephone (2)• When they are not in house erecting machines, they are on the road.• Engineering• Doing reports, research on projects, preparing parts quotes, follow up calls• Combination of Paid time Off, Loaned to Assembly and Courtesy calls• Start-up machinery in-house• Work for themselves or other manufacturers; they are independent• Manuals, time off (paid and unpaid), shop work• Rarely not allocated; generally backlogged.• Other customer service projects - build kits, answer calls• Paperwork and perform final QC of outgoing product• Receive paid time off, but are on call to go anywhere at any time.• Many tasks including making courtesy calls, working in the shop and answering technical calls on the phone. Alltime is paid.• Sales calls, warranty work, demos, production assistance• Prepare for trips, prepare reports, train, time off if have 40 hours in.• Field office paperwork and administrative duties• Courtesy calls, follow ups• Work in service department and production/assembly.• Spare parts sales, warranty• R& D, clean up, etc.• Complete paperwork, etc.• Perform start-up of other machines in the shop• Administrative reporting and sales support.The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.14