View the full 2008 Technical Services Practices Survey - PMMI

DETAILED RESULTSOverall$0-$15,000Average Selling Price of Machinery$15,000- $35,000- $50,000-$35,000 $50,000 $75,000$75,000-$150,000Over$150,0003c. If dedicated service technicians, how many hours per 40 hour work week are the technicians“billable” to a customer?Mean 35 hrs. 27 hrs. 45 hrs. 38 hrs. 33 hrs. 34 hrs. 35 hrs.Median 30 hrs. 25 hrs. 36 hrs. 30 hrs. 27 hrs. 36 hrs. 33 hrs.3d. What do the service technicians do when they are not “billable”?Make sales calls 5 2 0 0 1 0 2Receive paid time off 9 0 0 1 2 1 5Receive unpaid time off 6 0 0 0 1 3 2Are on loan to other50 3 8 5 5 10 19departmentsOther 63 8 9 5 5 17 18Note: Multiple answers can total over 100%Other Answers:• Phone technical support (12)• Assembly & rebuild (12)• Training (5)• Perform the final checkout of machines (4)• Work in house (3)• On loan to other departments. (2)• Test machines (2)• Repair equipment (2)• Offer technical support to customers without charge by phone or in person (2)The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.13