View the full 2008 Technical Services Practices Survey - PMMI

DETAILED RESULTSOverall$0-$15,000Average Selling Price of Machinery$15,000- $35,000- $50,000-$35,000 $50,000 $75,000$75,000-$150,000Over$150,000• We call our factory technicians Final Assurance Technicians for machine checkouts at the factory only• Most knowledgeable and available person from the shop is detailed• Sales/service engineers.• Some Service Technicians also do assembly work• We sell exclusively through distribution which installs and services the machinery• We don't have people dedicated to certain tasks.• Our Field Service Technicians will do all both assembly and start-up work in the field• We do not provide installation.3a. If you use both, please indicate the percentage of each.Assembly techniciansMean 44% 17% 64% 25% 44% 56% 41%Median 30% 15% 82% 20% 40% 75% 25%Dedicated service techniciansMean 56% 83% 36% 75% 56% 46% 59%Median 70% 85% 18% 80% 60% 25% 75%3b. What percentage of your service technicians are regional based vs. headquarters based?None 85 4 12 8 12 19 291% - 10% 14 3 1 1 1 4 411% - 20% 8 0 0 0 1 1 621% - 30% 11 1 2 0 1 4 3Over 30% 33 6 4 2 3 4 14The information contained herein shall not be distributed or shared by the recipient. No part of this document may be reproduced without the express written permission of PMMI.12