Vacation Cash Out Policy - Amdocs

Market LeaderAmdocs is the market leader in customer experiencesystems innovation. The company combines businessand operational support systems, service deliveryplatforms, proven services, and deep industry expertise toenable service providers and their customers to do morein the connected world. Amdocs’ offerings help serviceproviders explore new business models, differentiatethrough personalized customer experiences, andstreamline operations.3Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs StrategyDo more in the Connected WorldCES 8 builds on Amdocs’ market leadership in customer experience systems innovation, delivering themost advanced business and operational support systems, service delivery platforms, proven services, anddeep communications expertise to enable service providers and their customers to do more in theconnected world. Amdocs’CES 8 helps service providers explore new business models, differentiatethrough personalized customer experiences, and streamline operations.Expand QuickerRealizing the connected lifeopportunityDrive ExperienceDifferentiating through a unique, realtimecustomer experienceRun LeanerEmbracing lean and agileoperations4Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

StabilityReduced Risk for our Customers• Market Leader#1 provider of software & services to communication service providers• Strong revenue growth and operating margins$3.2 B revenue*$404 M operating income*More than 19,000 employees• Strong position for ongoing investmentExcellent cash and short term investment position$1.17 B*• Global Presence: Revenue by Region73% North America, 13% Europe, 14% ROW (Revenue)More than 19,000 employees and customers in over 60 countriesDevelopment & support centers:Canada, Cyprus, India, Ireland, Israel, and the USA5Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs HistoryHighly-focused Successful Business Strategy1998IPO (NYSE:DOX)2001Acquire Clarify& Enter CRM Market2005Acquire DST INNOVIS,& Enter BroadbandCable & Satellite Market2005Acquire LongshineIT Co. LTD. & EnterChinese Market2007Acquire SigValueExpansion intoGrowth Markets2011Acquire BridgewaterExpand Leadership indata and networkmonetization2009Acquire jNetX &Expand Leadership inthe Service DeliveryPlatform Market19821982Founded – Focuson DirectoryPublishingSystems1999Acquire ITDS &Enter ManagedServices Market2004Acquire XACCT &Enter Mediation Market2006Acquire Qpass Inc.,& Enter DigitalCommerce Market2006Acquire CramerSystems Group Limited& Enter OSS Market2008AcquireChangingWorlds& ExpandLeadership inPersonalization &Portal Market2008Acquire Jacobs Rimell& Expand Leadership inBroadband Cable Industry20112010AcquiredStreamezzomobileinternetapplication2010Acquire MX Telecom &expand leadership inOpenMarket business6Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs Global LeadershipPartial Customer ListServing Nearly 90% of the Service Providerson Fortune Magazines Global 5008Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs Employee ValuesEach of us has individual strengths andweaknesses. By acting together in synergy wecontribute as a whole to our common goal.We strive to maintain a leanorganization, lowering thetotal cost of ownership andproviding real value to ourcustomers.New sales are the lifeline of ourcompany, ensuring longevityand prosperity for allstakeholders. We all share thisresponsibility.We are a people-orientedbusiness. Wegenuinely care foreach other.We are fully committed to truecustomer satisfaction andsuccess, which leads to longlastingpartnerships.We continuously strive for excellence by“raising the bar” and delivering thevery best to our customers.9Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Human Resources10Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

VacationANNUAL VACATION DAYSJob Band LevelService with Amdocs Worldwide1 2 3 4, 5 & 6Up to 3 years of employment 10 days 10 days 15 days 20 daysCompletion of 3 rd year of employment 10 days 15 days 15 days 20 daysCompletion of 5th year of employment 15 days 15 days 15 days 20 daysCompletion of 10 th year of employment 20 days 20 days 20 days 20 daysAnnual vacation is quoted in your offer letter• Vacation is accrued on a monthly basisVacation accrual begins at the time of hire and accrues on a monthly basisVacation accrual continues to roll over each year10 days = 7.5hrs monthly 15 days = 11.3hrs monthly 20 days = 15hrs monthly• Vacation BalanceVacation balances are updated end of each monthMay be viewed anytime through Employee Self Service – My BenefitsVacation Balance over 30 days end of September (fiscal year) - cashed out- Difference is automatically cashed out and provided to you on later paycheck11Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Vacation Cash-out PolicySick Time• Vacation Cash Out PolicyCash-out during employment is optional• You must maintain at least 10 days in your balance after cash out• Maximum of 20 days and minimum 3 days cash-outs allowed each month• You can only cash-out 1 time per month• Cashout Form is found on the HR PortalLink to the Vacation Cashout Formhttp://amdocsportal/C6/C2/Vacation%20Carry%20Over%20and%20Cash%20O/default.aspx• Sick Days - for the use of illness or medical purposes15 days per calendar year – Jan. 1 st to Dec. 31 st• Days are prorated based on date of hire for 1 st year• No Roll Over• No payout of sick days at time of separationWithin the 15 days of sick time, 6 days may be used to care for an immediate familymember (spouse, parent or child) each year12Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

HolidaysFull-time employees who work at least 30 hours per week are eligible for9 paid holidays in each calendar year.Holidays observed are generally as follows. (please note that holidays may vary based on location)Holiday2012 HolidaysObservance DayNew Year's Day Monday, January 2, 2012Personal "Float" Holiday (1 day)Hired before April 1 st for first year employmentAny one day of your choiceMust be used a whole dayMemorial Day Monday, May 28, 2012Independence Day Wednesday, July 4, 2012Labor Day Monday, September 3, 2012Thanksgiving Day Thursday, November 22, 2012Day after Thanksgiving Friday, November 23, 20121st Christmas Holiday Monday, December 24, 20122nd Christmas Holiday Tuesday, December 25, 2012New Year's Day (2012) Tuesday, January 1, 201313Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Additional HR ProgramsEmployee Referral Program• Bonus for technical hires for entry level and up to VPPersonal Events RecognitionMarriages• 5 days special vacationSeparate from annual vacation accrualMay be used up to 6 months after wedding date• Gift Check for $125Request gift check after wedding date with online forms on PortalPayment will be separate deposit on the following payroll cycleBirths and Adoptions• 2 days special vacation – fathers onlySeparate from annual vacation accrualShould be used at time of birth• Gift Check for $90Request gift check after date of birth with online forms on PortalPayment will be separate deposit on the following payroll cycle14Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

MiscellaneousPaychecks• Paid semi-monthly on the 15th and last day of each month. If these days fall ona weekend or holiday you are paid the business day prior.• Can be direct deposited into multiple accounts.Dress Code• Dress code will vary by customer site and location.• Please confirm the dress code for your site with your manager.Work Hours• Company standard is 40 working hours + 5 hours for lunch = 45/week total(* this could vary by your site and project)ID Badges required for entry and visible at all times.15Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Ethics HotlineHarassment Prevention/Fair Treatment PolicyEthics HotlineAmdocs offers a theft and fraud hotline to help prevent unethical behavior and ensure a safe workenvironment for all its’ employees. This hotline is not intended to be a substitute for speaking directly withmanagement, but rather is to be used as a secondary resource should an employee wish to report an incidentbut prefer to remain anonymous. Examples of such behavior include but are not limited to theft, conflicts ofinterest, embezzlement, and fraudulent activity.For additional information on the Company’s ethical guidelines, please refer to the Code of Business Conductpolicy.Ethics Website - https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=20173&nav=page1Ethics Hotline - Dial 888-458-6375 (Toll-free)Harassment Prevention/Fair Treatment PolicyAmdocs is committed to providing a work environment free of unlawful harassment and intimidation.Discriminatory or harassing actions because of race, sex, color, age, religion, national origin, disability, or anyother basis prohibited by applicable federal, state, or local law, or for any other unlawful reason, violate thispolicy. Amdocs believes treating each other respectfully is essential to maintaining a productive workenvironment.Amdocs will not permit any retaliation or adverse consequences against an employee who complains ofharassment or other employment discrimination.16Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Reporting and Complaint ProcedureOpen Door PolicyReporting and Complaint ProcedureReport all incidents to the direct supervisor, who is required to contact Human Resources.If the employee feels he or she cannot discuss the matter with the direct supervisor, he or she shouldcontact the higher-level manager or the Human Resources Business Partner.More information on the Complaint Procedure can be located in the Employee Information Manual.Link to the Employee Information Manualhttp://amdocsportal/C5/C3/US%20Employee%20Handbook/default.aspxOpen Door PolicyAmdocs has an "open door policy.” If you have a job-related problem, question or complaint, youshould discuss it with your supervisor or Human Resources.If the discussion with your supervisor does not answer your questions or resolve the matter to yoursatisfaction, you may then present your complaint, orally or in writing, to the next level of managementor Human Resources.When the issue personally involves the supervisor or manager with whom you would ordinarily discussa problem, you may bypass that individual and proceed to Human Resources without fear of reprisal.Difficulties in using this open door policy should be brought to the attention of the Human Resources.17Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

GSS – BCMS (Managed Services)• Business Continuity Implementation and maintenance is one of the strategic objectives of AmdocsGlobal Strategic Services (GSS).• A Business Continuity Management System(BCMS) is established in Amdocs per BS25999:2007Standards, at the following GSS Accounts/Sites:• GSS - Champaign (Sprint; mPCS; Clearwire; Cablevision; Vonage)• GSS - Montreal (Bell Canada)• GSSI-Pune (Supporting the three sites)• It is our Business Continuity objective to ensure our critical business activities comply with thecustomer SLAs. Work/life balance and employee safety is also a primary Business Continuity goal.• It is very important to be aware of the Business Continuity policy of the organization.• It is mandatory for each one of you to contribute in the Operation, Monitor, Review, Maintain and thecontinuous improvement of the Business Continuity Management System as guided by the BusinessContinuity Teams.• Overall structure of BCM-Organization , Policy-Guidelines, Recovery Plans and more are available onhttp://GSS-BCMS URL, please consult with your manager to understand more about the BCMS.• Participate in the on-going BCM Awareness sessions in the organization.18Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Environmental Health and Safety• To provide a safe and secure environment, encompassing our business, our premises,our employees and all those we come into contact with.• To provide a safe and healthy workplace by promoting high levels of physical and mentalwell-being and preventing occupational illness.• Amdocs is prepared to respond to various emergencies:EvacuationMedicalUtilitiesFireSecurityWeatherAmdocs Safety and Security information can be found on the intranet home page.Questions about Safety contact the Facility Supervisor at your locationorJohn P. MuellerHealth, Safety, and Security Supervisor, Americas19Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Workplace Technology20Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Email Account InformationAmdocs MailboxAll Amdocs employees receive an Amdocs mailbox• Two email addresses are createdusername@amdocs.comFirstname.lastname@amdocs.comEmployees located at customer sites• Request an email link setup to combine to customer site emailex: John.Doe@DexMedia.comOpen a help desk ticket through Global SupportAmdocs Portal – Global Support – IT- NT & Email – Mailbox EmailLevel 4 “forward my email to customer site”Level 5 “more than 3 months”CONTINUE – complete questions bottom of form – SUBMIThttp://helpdesk/Pages/Service.aspx?ClassificationId=2433• Employees B4 & above may not request link due to security reasons.• Employees may NOT forward email to other outside addresses suchas JaneDoe@aol.com21Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Digipass RSA Token (Secure ID)Digipass RSA Secure ID DeviceIs used to generate a unique password during the authenticationprocess when accessing the Amdocs network from a remotelocation.• The Digipass RSA Secure ID device generates a unique onetimepassword each time you enter the associated PIN number.• The password is valid for only 30 seconds.• If your connection fails or you were unable to enter the passwordwithin 30 seconds, you must generate a new password by reenteringthe 4 digit PIN you received with the device.22Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs PortalAmdocs Worldwide News – updated dailyLINKS TO:Human ResourcesEmployee Self ServiceGlobal SupportLearning ServicesWork HoursTravel – FinanceIndustry NewsPhonebook …..How to connect:Amdocs Offices – click on internet explorer . Portal is home pageCustomer Site Locations – connect through “Webgate”Portal includes a multitude ofAmdocs products, services andtools with ongoing newresources available.23Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Webgate ConnectionConnect to Webgate via:http://webgate.amdocs.com• Open Internet Explorer and go toHelp - About Internet Explorer toverify that you are running version6.0 or higher. Please request anupgrade, if needed• Choose North America• Enter your Digipass username and6-digit generated Digipass password• Click on the Check NT password link• Enter your Amdocs NT usernameand NT password• Access any of the other availablelinks using your Amdocs NTusername and new password(ntnet\username)24Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Human Resources North America PortalProcess Support & ToolsLinks to:Benefits, Policies, Services,Values, and much more….25Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Employee Self ServiceCommon Links:• Update My Detailsaddress, phones,family status, bankaccount• My Benefitsvacation Balance• In Town Expensesonline expensereporting• Human ResourcesHR portal welcomepage• Work Hourstimesheet reporting• Online Forms• Learning ServicesSome of the functions are onlyavailable on Amdocscomputers.27Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs Learning Services28Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

IT - Helpdesk and ContactsAvailable 24 hours a day, 7 days a weekMany IT services (new PC, DISA account, software request, etc.) may also berequested by submitting an Amdocs IT form via online forms.You will be requested to provide your Amdocs Employee ID # andproject billing code when calling the Amdocs Help Desk.29Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Work Hours(Time Reporting)30Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Work Hours SystemAll amdocs employees record their work hourswithin the Work Hours (WH) system.Using this system, you are able to record your:• Daily hours present• Time spent on projects and tasks• Absence hours• Vacation timeUsing this System, the company is able to:• Track and maintain integrity of customerinvoices• Manage project work plans and progress• Analyze employee presence and absencehours31Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Accessing the Work Hours “WH” SystemEmployees accessing the Amdocs network via RAS/VPN/LANconnection:• Open Internet Explorer• Access the amdocs Intranet portal page: http://amdocsportalna• Click on the Work Hours linkEmployees located at a customer site and accessing the amdocsnetwork via the Amdocs WebGate site:• Open Internet Explorer and connect to the amdocs WebGate page:http://webgate.amdocs.com• Enter your Digipass token username and password• Click on the WH Reporting system link• Enter your amdocs NT username, password, and domain32Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Work Hours – Time ReportingTimesheet Reporting• Opens to your name and id• TS Reporting - record daily hours• WH eLearning and User Guides• Reports• Need Help – “Open here WH ticket”33Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Work Hours Time ReportingEmployee namePresence Hours• Enter hours present based ona 24 hour clock.Reporting & Codes• Enter your work and/orabsence codes along with thetotal number of hours(manager will provide project’sreporting code).Approvals• Click Save and Approve.• Enter your NT User Name andpassword as your approval.• Your timesheet will then besent to your manager for finalapprovalIMPORTANTCOMPLETE and SAVE WEEKLY34Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs Travel35Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs Travel ArrangementsAll Business ExpensesTravel Arrangements• Employee submits a completed travel request on-line at least 10 business days prior to travelcommencing• Employees are expected to be flexible in regards to their flight itinerary to maximize potential cost savings• Travelers will receive email with travel itineraries , confirmation information and assigned travel number• The Travel department handles all air, hotel, car and train reservations.Link to the TRAVEL REQUEST AND TRAVEL EXPENSE REPORTS:http://amdocsportal/C9/C6/Home/default.aspxAll Business ExpensesAll expense reports must be in compliance with Company policy, which can be found on the Amdocs Portal.IN-TOWN EXPENSES – cell phone, mileage, etc.Complete in-town expense report online through Employee Self Service.TRAVEL EXPENSES – all travel related expenses relevant to assigned travel number.Complete travel expense report online through TRAVEL REQUEST LINK ABOVE.Attach all relevant receipts to on-line expense reports. If need assistance please contact:http://helpdesk/client/centers/others/finance/finance.htm36Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Amdocs Finance37Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

American Express Cards• Employees are to place all business travel and entertainment expenses (which arereimbursable by Amdocs) on their American Express Corporate Card.• To request a Corporate Card, complete the forms located on the St Louis FinancePortal: http://stlaks1/sites/finance/stl/• US Employees Corporate Credit Card Terms - Review of terms and conditions Corporate Card Application Non US Citizen Form (complete only if not a US citizens) Employee Agreement• Employee completes forms and sends to manager for approval and signature• Employee submits completed forms to _NA Credit Cards for processing• Amdocs does not guarantee an employee will be issued a Corporate Card American Express reviews employee’s personal credit history to determine eligibility• Amdocs does not pay employee’s American Express Corporate Card balances It is employee’s responsibility to submit an expense report for reimbursement and pay theirCorporate Card balance on a timely basis• Amdocs will not reimburse the employee for Membership Rewards Programs38Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Invoices and Expense ReportsFor External queries (Amdocs suppliers) regarding Invoice or Payment status,Please email the Accounts Payable Helpdesk at invoiceinquiry@amdocs.comSubmission of new invoices should be sent directly to stlapinv@amdocs.comPlease keep in mind our SLA response time is 2 Working DaysFor Internal queries (Amdocs employees) relating to supplier queries or expensereimbursements, please raise a call by clicking on the following link:http://helpdesk/client/centers/others/finance/finance.htmYou can use this site to:• Raise Internal Accounts Payable queries• Familiarize yourself with the structure of our team• Learn the processes/services supported by our teamPlease keep in mind our SLA response time is 2 Working Days39Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Contact InformationLife Cycle Team – HRPS SpecialistsNorth America Professional ServicesNA HRPS WebsiteFax: 314-212-7505Payroll TeamDaniela Egidi 314-212-8318 daniela.egidi@amdocs.comAmy Hanna 314-212-7077 amy.hanna@amdocs.comFax: 214-212-7222Benefits TeamEmail: stlbenefits@amdocs.comToll Free: 866-406-8003Fax: 314-212-835940Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs

Thank You!41Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs