associate degree program - Instituto de Banca y Comercio

LIBRARIESThe library is a fundamental component of our Institution. It is an academic center that consists of anorganized collection of a variety of resources and materials and is managed by qualified personnel whooffer support services to the teaching and learning process. The library gathers, orders and circulatesbibliographical materials and the didactic and informational resources available to the Institution to fosterstudying, reading, researching and support to the learning of the academic community.The center provides the following areas: study room, Circulation and Reserve Collection, computers withaccess to the Internet and some Microsoft Office business applications for the users.STUDY HALLSOur study halls provide students with a center of resources to complement the learning acquired in theacademic programs. These contain various book collections and provide an efficient information service.They maintain books, professional magazines and national newspapers as references for the subjectstaught at the Institution; as well as Internet facilities and other audio-visual equipment.CLASSROOMS AND LABSThe institution has the classrooms and labs required by the academic programs. The labs provideinstructional equipment and materials that support the achievement of each program’s educationalobjectives.GRIEVANCE PROCEDUREInstituto de Banca y Comercio, being well aware of a student’s right to differ, has established aprocedure for submitting and presenting grievances or complaints. Students who have a complaint relatedto academic or administrative services may present a written complaint before the Campus Director,explaining the situation.The Director will meet with the applicable parties and will respond to the complainant within fifteen (15)days from the date of the complaint. If the complainant is not satisfied with the decision, s/he may appeal,in writing, before the Vice-president or Director of the corresponding area within the next five (5)business days from the date on the letter from the Campus Director. The appropriate Vice-president orDirector will evaluate the situation and, if necessary, will conduct a hearing and will respond to thecomplainant, in writing, within the next ten (10) business days from the date the appeal letter is receivedor ten (10) additional business days if the appeal requires a hearing.[66]