associate degree program - Instituto de Banca y Comercio

GEOG 1006 Universal Tourism Geography(3 credits)Pre-requisite: NoneStudy of the concepts of worldwide geography focused through the tourist activity. Analysis of the worldmain tourist attractions and characteristics. Basic analysis of worldwide cartography and geographicvocabulary.INGL 1106 Basic English I(3 credits)Pre-requisite: NoneThis course is intended to promote the correct use of the English language, as a tool in the professionaldevelopment of the student. It will reinforce the basic skills such as: listening, speaking, reading, writing,and understanding new vocabulary.Once this course is completed, the student will have a better understanding of the English language forfuture job opportunities.COST 1002 Food and Beverages Cost Control(3 credits)Pre-requisite: NoneThe course is addressed to the learning and practice of handling cost controls on the preparation of foodand beverages. The factors determining sales and prices, reporting and record keeping, and securitymeasures are also discussed.CONV 3000 Conventions and Banquets(3 credits)Pre-requisite: NoneThis course offers to students the opportunity to acquire the theoretical knowledge and skills that helpthem to enter in the events planning, with emphasis in related activities like as: conventions, meetings andbanquets in the hotel industry. It studies the structure of the Department of Activities, profile resources,types of clients, sales strategies, planning of the events, invoicing and preparation of evaluation reports.INGL 1107 Basic English II(3 credits)Pre-requisite: INGL 1106This course will continue focusing on the English grammar structure needed to strengthen the student’saural/ oral communication skills (listening, speaking, reading and writing).SERV 3000 Customer Services(3 credits)Pre-requisite: NoneThis course provides to students the opportunity to know Cycle of Service and Attention to Client, theelement of competitiveness in the hospitality industry. They study the basic concepts and principles ofservice, structure of Customer Service Department, types of clients, necessities and expectations of theconsumer. In addition, discuss the following services techniques and client attentions are discussed: forinternal and external client, telephone attention and client personal relations.LINE 3000 Air Lines(3 credits)Pre-requisite: NoneLearning of skills and activities related to the airline industry such as its basic and practical aspectsconcerning the application of specialized phraseology and the understanding of related manuals. Knowledgeof procedures for the issuance of flight tickets, reservation procedures, simple fare construction, and sellingtechniques are given special emphasis.HOTE 3001 Basic Principles of Hotel Administration(3 credits)Pre-requisite: HOTE 3000This course will examine various management principles as they apply to Hotel and Motel Industry.Special emphasis will be placed on studying current theories and principles from the management[141]