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H A R L E Q U I N SM E M B E R S H I P2 0 1 4 / 1 5C O N O RO ’ S H E Ad i r e c t o r o f r u g b yWelcome from David Ellis,Chief Executive.In preparing for our new season, I find myselfreflecting on our 2013/14 campaign. As I writewe are still competing at the top end of theAviva Premiership, we are driving on in theAmlin Challenge Cup and have the recentlyannounced European competition to lookforward to next year.There have been a few lows, but many highs.We’ve seen a huge total squad performance;celebrated our 50th year at The Stoop;completed a European double over RacingMetro; had titanic tussles against ClermontAuvergne and away wins over Scarlets andStade Français - with our players driven on byincredible travelling support.Our England players have been instrumental inleading a resurgent national team; the strengthin depth of our world class Academy has againshone through and the future, coupled withour new signings for the 2014/15 season, is fullof promise.We would not be in this position withoutour Members and fans. Your support helpsus to spend up to the salary cap keeping uscompetitive on the field, to continue drivingthe level of talent through our Academy andto expand our award winning communityprogrammes so more youngsters are attractedto rugby and the Harlequin way.A main aim for 2014/15 membership is tomake it easier and more flexible for everyMember to come and support the players andto enjoy The Stoop. Developments for 2014/15include:• Price freeze across all levels ofmembership• Introduction of ticket forwarding andreselling for games you are unable toattend• Free upgrades to Adult tickets for JuniorMembers who cannot make rescheduledevening fixtures• Expansion of our family packagesWe are continuing to take steps to improve thematch day experience at The Stoop. We willincrease our investment into the bars and foodareas and cashless payment systems will makeit quicker and easier to buy food and drinks atbusy times.Next season promises to be even morechallenging and exciting. Our supporterscontribute enormously to the unique sightsand sounds around the stadium and make usthe Club we are. Whether you are becominga Member for the first time or renewingyour existing commitment - thank you foryour support and see you at the start of our2014/15 campaign.Nunquam Dormio“Although we are heading for an incredibly excitingfinish to the current season, thoughts and planninghave also started to turn to the next campaign.“We have a squad which includes a great mix ofhousehold names and young talent as well asa thriving Academy, who have all stepped upthis season during a campaign which hasbeen particularly challenging.Together they ensure we will alwaysbe up there competing with the verybest.“Trophies are what we areafter and in that we havebeen successful these pastfew seasons. With yourcontinued support,I believe this Club isjust going to getstronger andstronger.”

N E W F O R2 0 1 4 / 1 5M E M B E R S H I P0 5We are delighted to be ableto introduce some flexiblenew Member benefits forthe 2014/15 season.Ticket Forwarding & ResaleIf you can’t make it to a matchyou will be able to forwardyour ticket to a friend orfamily member by email, orsell it through the Club to afellow supporter.Harlequins Direct DebitYou can now choose topay for your membershipover four or less interestfree, consecutive monthlypayments, providing moreoptions to pay for yourmembership. Please see theenclosed form or www.quins.co.uk for more information.Expanded FamilyMembershipsFamily membership is nowmore flexible with greatvalue options also availableto families of two adults /one child and one adult / twochildren.Mighty Quins UpgradesWe know it can be difficult forour Junior Members to attendmatches that are rescheduledto the evening, so we willallow Junior seats to beupgraded to Adult seatsat no extra cost using ourTicket Forwarding service.harlequinsandenglandcaptain,chrisrobshaw“I grew up watchingHarlequins, so torepresent them as captainis just fantastic. I canhonestly say that oursupporters are massivefor us and they spur us onat critical times.Cashless PaymentsYour membership card willallow you to make quickand easy payments aroundThe Stoop. Special offersand discounts will also beaccessed with your card.“They are a huge part ofmaking The Stoop such anenjoyable place for us toplay, but so difficult forour opponents.”

H A R L E Q U I N SM E M B E R S H I P2 0 1 4 / 1 5 B E N E F I T S0 7Membership is organisedinto two categories – the1st XV Club located in theGold and Premier seatingsections at The Stoopand the 1866 Club withseats which are in theClub, Touchline and Jestersections – see Stoop Guideon pages 12-13.Membership includes:• Guaranteed seat for all 15 matches atThe Stoop and Big Game 7 at TwickenhamStadium• Guaranteed seat for additional matches at TheStoop including the Club’s pre-season fixture,Premiership Rugby 7s Series Final 2014 and EnglandWomen’s internationals• Right to apply for ballot of England international matchtickets at Twickenham Stadium*• Guaranteed right to purchase a ticket for knock-outmatches• Automatic purchase option for knock-out matches• Opportunity to resell or forward your seat for games youcannot attend• Access to a limited number of 50% discounted guesttickets for every match at The Stoop• Invitation to a range of Members’ events throughout theseason involving both players and coaches• 25% discount on non match day hire of facilities at TheStoop• 10% discount on match day hospitality (subject toavailability)• Access to exclusive digital content on the Club’snew website• Option to purchase season subscription to adigital match day programme for £15• Members’ pin badge• Seasonal parking**Additionally 1st XV Members willreceive:• Access to Members’ Bar***• 50% Discount on a guest ticketfor Big Game 7 at TwickenhamStadiumMembership CardCards for renewing Memberswill automatically update forthe 2014/15 season. ExistingMembers need to keep theircurrent card as it will provideaccess next season. Pleasenote that replacement cardsare charged at £10.New Members will receivetheir card in July.Accessible SeatingMembersMembers in the FJ and FHaccessible seating areas willreceive 1st XV Club benefits.Members in other accessibleseating areas will receive1866 Club benefits. Freeentry will be provided to oneor more helpers, subject torequirements.Membership of QuinssaYou can join the official QuinsSupporters’ Association forjust £5 when you take upa membership. For detailsabout Quinssa, please visitwww.quinssa.org.uk.*Two international ballots will be held with a priority given to those renewing Membersalready eligible (Gold, Premier, Club seating categories).** Car parking is priced at £49 for 1st XV Club Members and £99 for 1866 Club Members.*** Nothing will change for Members who currently have access to the Members Bar. Thoserenewing their Club membership and who would now like to have access to the MembersBar can do so as there are a limited number of places available within the Bar. If the numberof requests exceeds the number of places available we will operate a priority waiting list ona first come, first served basis. If you are a renewing Club Member and would like access tothe bar please call us on 0208 744 4477 and mention this during your renewal process. Allnew Club category Members will be placed on a secondary waiting list. The guest policy willremain the same. Please note that once the bar has reached capacity on a match day we willoperate a one in, one out policy.+ Please note that over the course of the season, some fixtures may be moved for televisionscheduling.

F A M I L Y &J U N I O RM E M B E R S H I P A T H A R L E Q U I N S0 9The Stoop has alwaysbeen a hugely welcomingplace for families withgreat child-friendlyentertainment before,during and after everymatch.We offer various Family memberships and our youngsupporters automatically become part of the Mighty QuinsClub. This exclusive club offers all the benefits of Adultmembership plus:• A birthday and Christmas card from Harlequins andEngland captain Chris Robshaw• A squad poster• A complimentary birthday ticket to bring a friend tocelebrate at The StoopFor the first time, this year we are also introducing some agespecific benefits:• 0-5 years old – Harlequins goodie bag including an officialautograph book, soft toy and colouring book• 6-11 years old – entry to the ballot to be a match daymascot, official autograph book, 20% discount on aHarlequins holiday coaching course, invitation to a youngsupporters’ Christmas party with members of the playingsquad, a Harlequins back to school pack and a money box• 12-15 years old - entry to the ballot to be a match daymascot, official autograph book, 20% discount on aHarlequins holiday coaching course, invitation to a youngsupporters’ Christmas party with members of the playingsquad and a Harlequins rugby ballfrancis land,member“I saw my first match atThe Stoop in 1991 and nowmy seven year old sonHugo and I are Members.We feel emotionallyinvested in the Club, theplayers and the coachesand it has made ourenjoyment of the team’sfantastic recent successesall the more special”Evening fixturesWe have learned from experience that some of our fixturesmay be rescheduled to Friday evenings for television, making itdifficult for our Mighty Quins Members to join us.As a result, for these fixtures, we are introducing the optionfor all Junior memberships to be upgraded to an Adult ticketfree of charge via our Ticket Forwarding service.

P R I C EO P T I O N SPrices for 2014/15 have been frozen at2013/14 levels.FAMILYRENEWAL1 ADULT +1 CHILDFAMILYNEW1 ADULT +1 CHILD1 1FAMILY MEMBERSHIPS - Children attend for just £1 a match ***FAMILYNEW2 ADULTS +1 CHILDFAMILYNEW1 ADULT +2 CHILDRENFAMILYRENEWAL2 ADULTS +2 CHILDRENFAMILYNEW2 ADULTS +2 CHILDRENIn order to ensure the team is competitiveon the field and The Stoop maintains itsstatus as one of the best venues in clubrugby, we will invest every penny frommembership back into the Club.MEMBERSHIP PRICES FROZENAT 2013/14 LEVELPREMIERCLUBTOUCHLINE£585£445£360£650£485£390£1,095£825£650£855£630£520£1,170 £1,300£890 £970£720 £780GOLDPREMIERADULTRENEWAL£649£5391ST XV CLUB - Save up to 30% *ADULTNEW£669£589JUNIORRENEWAL£649£240JUNIORNEW£669£270DEBENTURERENEWAL£325£270WHEELCHAIRFJ/FHWHEELCHAIRPITCH LEVELADULTRENEWAL£310£229ACCESSIBLE - Save up to 40% ****ADULTNEW£325£245JUNIORRENEWAL£205£130JUNIORNEW£225£145CONCESSIONRENEWALCONCESSIONNEW£310 £325£229 £245CLUBTOUCHLINEJESTER1866 CLUB - Attend every match for just £12 ** FREE ENTRY IS PROVIDED TO HELPER(S) AS REQUIREDReferral OfferADULT JUNIOR JUNIOR CONCESSION CONCESSIONNEW RENEWAL NEWIf you refer a non-Member who takes outRENEWAL NEWmembership of the Gold, Premier, Club or£429 £449 £165 £190 £320 £340Touchline seating sections you will bothreceive a £25 discount voucher to be spent£319 £339 £150 £170 £210 £235at The Stoop. See Membership Terms &Conditions for further details (available atwww.quins.co.uk) and use the enclosedapplication form to register.£199 £249 £99 £99 £170 £195ADULTRENEWAL* Savings based on an Adult Premier renewal versus buying 16 Premier match tickets.** Based on the Jester renewal price over 16 matches.Seat RenewalAll current Members will have their seatreserved until Wednesday 25th June 2014.Thereafter all reserved seats will go on generalrelease.ConcessionsConcession prices are available in the followingcategories: Student, Key Worker, ArmedForces and 65+ (ages 65 and above). Proofof eligibility will be required. Supporterseligible for the Key Worker and Armed Forcesconcessions should call Harlequins on 0208744 4477.Any supporters wishing to purchase aFamily membership should also call us on020 8744 4477.*** Based on the 1 + 1 renewal price in Club.**** Versus 16 Adult match tickets.Please note that the number of memberships available in certain categories is limited. We are currently operating a waiting list forFamily memberships in the Premier seating section. Please call us on 020 8744 4477 to join our waiting list.

S T O O PG U I D EWEST STANDlr1 3fafb fc fd fe ff fg fh fjsgate 1bfmembers’ barplayers’tunnelgabegold seatspremier seatsclub seatstouchline seatsjester seatsaccessible seatstoiletsdisabled toiletsbaby changingbarfoodrlmsqmqvc.creceptionloyalty wallmerchandise shopthe nick duncombe statuequinssa match day standmighty quins villagecommunity cabinSOUTH STANDc.c togate 3bdbcbbbamquinshead bardebentureloungekingsbaraj ah ag af ae ad ac ab aarkingsbarqplayers’loungemqvgbgcgdgate 2NORTH STANDcontrol room, first aidtoticket officeEAST STAND

H O W T O B E C O M EA M E M B E RWe want to make becoming a Member aseasy as possible, so we offer four simpleways for you to renew your membershipor become a Member:1. OnlineYou are just a few clicks away from becoming aMember. Visit www.quins.co.uk to renew.Prize Draw:All online purchasers will be entered into adraw to win a signed, framed home shirt.2. TelephoneCall 020 8744 4477 and one of our Ticket Officestaff will be pleased to take you through theprocess. Office opening hours are Monday toFriday from 09:00 until 16:30.3. PostSend your completed application form,cheque and any other documents requiredto: Harlequins 2014/15 Membership,Twickenham Stoop Stadium, LanghornDrive, Twickenham, Middlesex TW2 7SX.4. In personVisit The Stoop during normal office hours andremember to bring your completed applicationform(s) and any proof of identity required forconcessions.* REPRESENTATIVE EXAMPLE: Amount of Credit £249.00 AdminFee of £12.45 payable. Total Amount Repayable £261.45repayable by a 1st monthly payment of £43.58 (Includes AdminFee), followed by 7 monthly payments of £31.13. Interest rate0% pa fixed. Representative 14.6% APR. Example based upon aNew Applicant, The 1866 Club Jester, Adult Membership costing£249.00.F O R 2 0 1 4 / 2 0 1 5Payment OptionsDirect DebitYou can now spread the cost of yourmembership over four or less interest free,consecutive monthly instalments with ournew Direct Debit payment plan. Please seethe enclosed Direct Debit application form fordetails or download a copy from www.quins.co.uk.Zebra Finance SchemeSpread the cost of your membership over eightmonthly instalments, with a 5% administrationfee. Please see the enclosed Zebra Financeform or download from www.quins.co.uk formore details and representative APR*.Credit / Debit CardWe accept all Credit / Debit cards except forAmex, Diners Club, Solo or Electron(Credit / Debit cards incur a £5 charge by postor telephone and £3 online).ChequeCheques can be used for postal purchases aswell as those made in person at The Stoop. Allcheques must be made payable to HarlequinFootball Club Limited.CashOnly purchases made in person at The Stoopcan be paid with cash.lukewallace,harlequinsandenglandsaxons“Having come throughthe Academy system,Harlequins has been apart of my life for as longas I can remember. Oursupporters are great andI play alongside such agreat bunch of lads. I can’timagine myself playinganywhere else.“It’s brilliant to see thefaces of our Membersevery week as we canstart to get to know themand it makes it feel likethey’re truly behind us.”1 5

we are youngwe are oldwe are onewe are allwe are playerswe are supporterswe are quinsharlequin footballclub limitedTwickenham Stoop StadiumLanghorn DriveTwickenhamMiddlesex TW2 7SXwww.quins.co.ukcustomerservice@quins.co.uk020 8744 4477Facebook.com/quinsruTwitter: @QuinsRugbyUnion#WeAreQuins