Degrees - Faculty of Business and Law - Victoria University

SCHOOL OF HOSPITALITY, TOURISM & MARKETINGLoving every minutea retail sales trainee with NCR. He wound upin a business partnership selling point of saleinventory systems to hotels, which eventually sethim down today’s path.Ted is passionate about what he does, andbelieves a great deal of his success todaycomes from his many speaking engagements,which give him the profile he needs. ‘This yearAbove: Ted Horner in his natural habitatTop right: At his induction into the prestigious HFTP InternationalHospitality Hall of Fame, in Texa USA, in 2004‘My rule is: on every trip I must playa round of golf,’ said Ted Horner(Dip Catering & Hotel Mgmt, 1976).Which means a lot of golf becauseTed’s business takes him all aroundthe world many times a year – fromLas Vegas in the USA, to Dubai in theUAE and most places in between.In 1989 Ted started his own consultancy,E Horner and Associates, concentrating onhospitality technology. His company is nowregarded as the leading consultancy in its field.‘In the last 15 years I’ve been involved in awide range of assignments involving clients inresorts, hotels, convention centres, retirementvillages and, of course, golf clubs.’Ted’s expertise is so highly thought of thatin 2004 he was inducted into the HFTPInternational Hospitality Hall of Fame. Only 23individuals have received this honour, and todate, Ted is the only inductee not from the US.‘I went to a small high school about 20 kmsfrom Portland in country Victoria. There wereonly 15 students in year 12, and most of myclassmates won government bursaries andbecame country teachers. That wasn’t for me.My cousin had done some hotel managementtraining and it sounded OK.’ Ted went on toVictoria University (then Footscray Institute ofTechnology), with aspirations of becoming thegeneral manager of a hotel.His first job was on the front desk at the oldSouthern Cross Hotel in Melbourne, which wasowned by InterContinental. ‘I hated it. I wasimpatient; I figured I’d spent four years studyingand management was telling me ‘Son, you’vegot to start at the bottom.’ Not me, I thought,not after four years of study. I lasted a month!’Next came a job in Tasmania as assistantmanager, but that didn’t suit him either. Backin Melbourne he thought he’d study businessaccounting, and was likewise unimpressed. ‘SoI was at a crossroads in my life, working at apub pulling beer, but something good camefrom it – I met my wife Evelyn there. She’s nowmy assistant, my bookkeeper, my travel planner,everything … and mum to our two children.’When Ted got a job with IBM in 1978 thingsstarted to fall into place. Although his job as anadministration officer wasn’t very interesting, hecould see that at some point he’d be able tocombine hospitality with technology. He waskeen to get into sales, and soon found a job asA High Flying GraduateThe Burj Al Arab hotel in Dubai,right, is the world’s only seven starhotel; you may have seen picturesof the tennis court on the roof!It is part of the Jumeirah HotelGroup, and one of the many Tedcounts as clients. ‘The hotel’saverage room rate is US$1,200 anight, but the occupancy last yearwas 96.7%. Although I’ve neverstayed at that particular hotel, Ihave visited Dubai nine times infour years, staying at the MadinatJumeirah, also owned by thegroup and known as The ArabianResort. Let me tell you – the golf inDubai is sensational!’‘‘I get up every morningexcited about my work,eager to start.’’alone I’ve given eight or nine speeches, allaround the world. There are probably betterconsultants than me, but if no one knows aboutyou then it doesn’t matter how good you are.’Fortunately he loves to travel, and with onlyabout 20 people worldwide specialising inhospitality technology, he certainly has plentyof opportunity. ‘I have the best job in theworld: I get paid to learn, fly around theworld, and stay in the most beautiful hotels.And some of the golf courses I’ve played onare magnificent!’Ted Horner is hoping to organisea reunion of the Class of ‘76; ifyou are interested, please get intouch with him. You can contact Tedby email at ted@hornertech.com.auor by phone (02) 9876 8119.VICTORIA UNIVERSITY

SCHOOL OF HOSPITALITY, TOURISM & MARKETINGEXPERIENCE BUILDS A GREAT CAREERAdjunct Prof Jeff Floyd (below)has a long involvement with thetourism industry in marketing,product development andoperations. As well as his rolewith Victoria University’s School ofHospitality, Tourism & Marketing,Jeff is the Chief Executive Officerof AAA Tourism, the companyresponsible for the Australia-widestar rating system. ‘The companyis owned by Australia’s auto clubs,and its purpose is to providevalue-adding products and servicesto more than six million clubmembers and more than 11,000tourism operators in Australia.’Originally from the UK, Jeff came toAustralia in the 1950s with his family. Hestarted his career with a Bachelor of Town& Regional Planning from the University ofMelbourne, graduating in 1972, and wenton to achieve an MA and a GraduateDiploma in Urban Design from OxfordBrookes University in Oxford, UK, as well asa Certificate in Applied Sociology from WestLondon College.His early career, naturally enough, involvedlocal city planning positions, where helearned about management hands on,as well as the major contributions localgovernment makes. ‘Using what I’d learnedin local government I published a bookentitled Corporate Management in LocalGovernment – An Introduction.’Jeff was heavily involved in establishinga user-pays water regime for the thenMelbourne & Metropolitan Board of Works,before becoming the CEO of the VictorianGovernment Office of Trade and Investment.‘That experience opened my eyes to theglobal economy and particularly the potentialof China.’As CEO of Parks Victoria, Jeff created a neworganisation from scratch, one with a majortourism role. ‘At Parks Victoria I learned thecritical nature of establishing and nurturingthe right organisation culture.’ When hetook over as CEO of Tourism Victoria heinherited a very successful organisationbut one he said was founded on ‘bricksand mortar’. There Jeff conceived andimplemented the Victoria On Line marketingstrategy, through which he set upVisitVictoria.com, now one of Australia’sdominant travel and touring sites.‘I am passionate about the developmentof the profession,’ Jeff said. ‘I was bothdelighted and honoured to be invited tobecome an Adjunct Professor.’He believes strongly in the industry’s future.‘We sometimes overlook the fact that, despitethe ups and downs reflecting the overseascrises such as 9/11 and the SARS outbreak,inbound tourism is a major growth industry.’Jeff sees Australia’s challenge is to gainmarket share in an increasingly competitiveglobal tourism market. ‘To do this we mustfocus both on volume from emergingmarkets and yield from mature (repeatvisitors) markets.’For prospective students of tourism, hisadvice is not to wait for the perfect job.‘Get involved. Volunteer if you have toand get a foot in the door. Experience,experience, experience! Start with a goodbase qualification, then get yourself in there,doing it.’VICTORIA UNIVERSITY

SCHOOL OF HOSPITALITY, TOURISM & MARKETINGa Evaluating PERSONAL AND for PROFESSIONAL an encore JOURNEY thrWhen Victoria University PhDstudent Thuy-Huong Truong, MBus(Mktg & Tourism, 2002, RMIT)graduated in 1981 from PedagogyUniversity Vietnam, she had a BEdin both French and English. ‘I lovedlearning foreign languages – theyopen the door to other culturesand customs,’ she explained. ‘Andas a singer, it helps me with myexpression of feelings if I’m singingin another language.’Thuy-Huong undertook her thesis ‘HolidaySatisfaction in Vietnam: Inter-CulturalPerspectives’ (see next page) at VU overfour years. It involved a great deal of hardwork and two scholarships: a VictorianPostgraduate Scholarship for research at VU,followed by a CRC Top-up Scholarship.‘I chose this particular topic because,of course, I’m Vietnamese, and China,France and the USA have strong historicaland cultural links with Vietnam. They arerepresentative of the three prominent culturalbackgrounds and in terms of tourism China,France and the USA have been three of thetop five sources of tourists to Vietnam.’As a child living in Vietnam, Thuy-Huonglearned French from the age of five becauseshe attended a French school. At seven shewas also learning English because she hadan American teacher. ‘I dream of visiting andliving in France one day,’ she smiled. Her firstdegree came with the help of a VietnameseUndergraduate Scholarship. In 1995 shewon the second in a series of scholarships,which allowed her to come and study inAustralia, to undertake an Associate Diplomaof Business (Travel and Tourism) and anAdvanced Certificate in Travel Operations atBox Hill Institute of TAFE.Next came the Tourism Industry Award whichallowed her to study and gain a Bachelor ofTourism. ‘Because of the scholarships I couldstudy in Australia, so the connection withAustralia and with Victoria University was agood arrangement by God in terms of fateand destiny!’Thuy-Huong comes from a very musicalfamily. Her grandfather was a movie directorfor traditional Vietnamese opera, and twoof her younger sisters and a nephew areprofessional singers. ‘I have performedon stage since I was four, and I’ve wonnumerous singing awards in Vietnam’, sheexplained. ‘I sang in the theatre and musicalclubs in order to earn some money tosupport my family and also to help myselfwith my study.’Her family endured a great deal of tragedyin Vietnam because of the war and itsaftermath, and money was scarce. ‘But thissort of hardship means that our family is veryunified and connected.’Living in Australia the opportunities for aprofessional singing career are limited.‘But music is in my blood and whenever Ihave the chance I sing: at friends’ partiesor weddings, for the Vietnamese communityand also at social functions like the APTA andCAUTHE conferences,’ Thuy-Huong said.Her PhD involved collecting primary data inher native Vietnam, but the SARS and birdflu outbreaks in SE Asia hindered the work. ‘Ialso had a motor accident when I was doingmy fieldwork, which added to the delays,’she explained.The American, French and Chinese touristsamples were approached in locations wherelarge concentrations of Western and Asiantourists are found such as restaurants, shops,hotels, tour companies, bars and the postoffices in major cities such as Ho Chi MinhCity, Danang and Hanoi. ‘To ensure a broadrange of responses, the sample includedsubjects from a range of backgrounds,occupations and age groups – we distributed850 questionnaires and collected 825 during2003 and 2004.’Although Thuy-Huong enjoys the cleanenvironment and the freedom of life inAustralia, she misses Vietnam. ‘I miss myfamily a lot; little things can make mehomesick, if I smell some of the dishes mymum cooked for me, or hear the sound ofa flute,’ she says wistfully. ‘I have no familyor relatives in Australia, but it doesn’t matterwhere I am because my family and mycountry are always in my heart.’The patience and cheerfulness of Thuy-Huong belie a difficult history. ‘But this is allbalanced by the gifts of the scholarships thatallow me to study – I’m passionate aboutstudy and learning.’To contact Thuy-Huong Truongemail her at thuy-huong.truong@vu.edu.auThuy-Hyong perfoms at one of the social functions at the CAUTHE2005 ConferenceVICTORIA UNIVERSITY

SCHOOL OF HOSPITALITY, TOURISM & MARKETINGough vietnam’s culture and tourismThe growing reach of tourismactivity across the globe, thevolatility of demand, andincreasing customer sophisticationhave increased pressure onthe tourism industry to provideexperiences which are high qualityand culturally sensitive. Of thevarious developing destinationsof Asia, Vietnam, with its rapidgrowth of arrivals, is particularlyinteresting.In her PhD thesis, ‘Holiday Satisfaction inVietnam: Inter-Cultural Perspectives’, Thuy-Huong Truong explored the issues facingVietnamese tourism professionals who willincreasingly need to be capable of handlingcross-cultural interactions, notably between touristsand service providers.‘The cultures of Asian travellers are markedlydifferent from their Western counterparts,’explained Vietnam-born Thuy-Huong. ‘So it willbe essential for Vietnamese service providersto understand the cultural characteristics ofinternational travellers since these may have aninfluence on satisfaction levels.’Thuy-Huong explained that if Vietnamesehosts could develop a better understanding ofAsian and Western tourists they can respondbetter to the growing number of internationaltourists, which in turn increases the chance ofrepeat visits.Thuy-Huong’s research identified significantdifferences between Vietnamese hosts and thetourist populations. Major cultural differencesappear to arise because the Vietnamese andChinese populations belong to high powerdistance groupings, and have been educated onthe basis of Buddhism and Confucian thought.On the other hand, most French respondentsbelong to high context and polychromicnational cultures, and have been educated inthe broad context of the Catholic religion, whileAmericans, the largest tourist group, fit in thelow context and monochromic national culturesand have been primarily raised in a Protestantreligious environment.The cultural and behavioural differences betweenthe host and tourist populations appear to beconnected with the individualism of the West andthe collectivism of the East.‘The theoretical aspects of the research make aunique contribution to an under-researched aspectof tourism: cross-cultural satisfaction betweenAsian, European and American cultures,’ saidThuy-Huong. ‘But from a practical perspective,significant marketing and promotionalopportunities resulting from the research findingswill be relevant to developing appropriateproducts and services aimed at the internationalmarkets,’ she continued. When targetingother Asian and Western tourists, Thuy-Huongproposed that tourism marketers should considerthe cultural differences between Chinese,French and Americans that have affected theirperceptions and levels of satisfaction with thequality of service.The study proposed a number of specificrecommendations to help bring about culturallyappropriate service provision. Serviceproviders need to be involved in settingbenchmarks for quality and should realisethat maintaining service quality is part of theirjob because this is likely to lead to customersatisfaction and repurchase intention.‘Clearly cultural diversity makes it difficult forpeople to understand one another and toengage in positive interactions, but it is onlythrough an understanding of the assumptionsbehind the different behaviours of people fromvarious cultural backgrounds, that we canacknowledge that service standards are notidentical for everyone.’Exploring VietnamAlthough many Westerners stillimagine Vietnam through the lensof war, in reality it’s a country filledwith captivating natural beauty andtranquil village life. Its highlands andrainforest regions, far from beingdevastated, continue to yield newspecies and team with exotic wildlife.Its islands and beaches are amongthe finest in all of South East Asia,and its cuisine is possibly the mostdelicious you will ever find. Over twodecades have passed since Northand South Vietnam were officiallyunited, and in that time the countryhas done a remarkable job ofhealing its wounds.VICTORIA UNIVERSITY

SCHOOL OF HOSPITALITY, TOURISM & MARKETINGPAC PROFILE DALLAS NEWTONCareer ProgressionIn 1984 Dallas was appointed FinancialController of AAT-Kings, becoming ManagingDirector in 1997.‘These were interesting times,’ he said. ‘Weworked through the tourism boom of the80s and 90s, expanding the business tocover operations all over Australia and NewZealand, and surviving the 1989 pilots’ strike.’Until 1993, both APT and AAT-Kings wereowned by the same people. ‘As a director Iconcentrated on strategy and marketing.’Current RoleDallas Newton and family: from left is eldest daughter Carly, Dallas’ wife Sue and youngest daughter SarahThe Programs Advisory Committee(PAC) is responsible for reviewingall of the School of Hospitality,Tourism & Marketing’s courses.Members come from a wide rangeof industries and from VictoriaUniversity. Its purpose is to provideadvice from an industry perspectiveabout the courses and opportunitiesat Victoria University and the Schoolof HTM, providing a reality checkand acting as a sounding board forthe staff, as well as assisting withnetworking where possible. Thisensures that the School stays atthe cutting edge, so that studentsgraduate with up-to-the-minute skillsand are immediately employable.Career Start‘My real first income was from driving forklifttrucks whilst searching for an accounting job,’laughed Dallas. ‘At school my best subjectswere accounting and economics, and since Iwas interested in business I took a BBus andmajored in accounting.’ His first ‘real’ job wasas an accounting assistant with AustralianPacific Touring, where he worked through theaccounting department learning all aspectsof every reporting and administrative function:from payroll, costings, debtors, creditors andgeneral ledger.In 2001, he returned to APT and joinedtheir strong board of directors until 2006when he entered an equity partnership in theMelbourne and Sydney Day Tour Divisions ofAPT. ‘This industry is continually changing dueto the challenges of the means of distributionand information available, particularly theinternet. The competition from other countriesfor the tourist dollar is strong. The industry stillcompetes within itself way to much and maymiss some opportunities due to this.’PAC Involvement‘APT has a long history of employing VictoriaUniversity graduates through Work IntegratedLearning; many students undertake theirCo-operative Education year with us. As amember of PAC I hope I can bring someexperience of what employers are looking forin graduates.’GETTING THE MOST FROM EVENTSAIME, an annual event showcasingthe best Australian, Asia Pacific andinternational tourism, hospitalityand events services, incorporatesthe AIME Business Events Forum.It features a prominent line-up ofinternational experts in discussionson a range of hot industry topics.At the Forum were Adj Prof Lois Appleby andsome students she mentors in a programme toassist young women studying at VU’s Schoolof HTM. Pictured left to right are: JennaLipshut (BBus Tourism Mgmt/Event Mgmt),Lois Appleby, Anna Shaw (BBus Event Mgmt),Sarah Chick (BBus Tourism Mgmt) and RimaHanna (BBus Tourism Mgmt/Event Mgmt).VICTORIA UNIVERSITY

SCHOOL OF HOSPITALITY, TOURISM & MARKETINGgrabbing her chance for germanyJulia, on the right, with fellow student Ines, in Bonn. Ines was anexchange student at VU in Melbourne in 2006, which is wherethey first met, so the two girls were delighted to catch up.‘The best thing about any university inGermany is that most lecturers areprofessionals. Many of them have taughtoverseas, and have experience working forbig international companies,’ Julia explained.‘Lectures were never boring because theyalways have real-world examples to discuss,and teaching there is very practical andinvolves a lot of group work and a lot ofpresentations.’ And just as she had at VictoriaUniversity, she found the German lecturerswere always ready to help students.The university offered a lot of extracurriculum courses for which Julia couldreceive credit including weekend seminarson Germany, the European Union andintercultural communication. And throughoutsemester she attended the free Germanlanguage classes.As a student she was given a travel passwhich allowed her to travel anywhere inGermany on public transport, at no cost. Juliatook advantage of her free time and visiteda number of other cities, including Bonn,Hamburg and Hanover. Since Julia completedher studies and graduated, she has stayedin Europe. For five months she worked in StPetersburg in Russia, with an American-ownedtravel agency. Today she lives and works inMoscow as Group Sales Executive at the localMoscow Holiday Inn.‘I believe that every student should use thisopportunity and do their best to succeed ingetting a place in this great exchange program,because it is really worth it. A big thanks to VUfor their support during my stay in Germany!’For more information about studentexchange opportunities go towww.vu.edu.au/International/Student_ExchangeTo contact Julia Shmayenik email herat julia@agentupdate.comWhen Julia Shmayenik (BBus HospMgmt, 2006) discovered she hadthe opportunity to finish the lastsemester of her degree overseas,she grabbed the chance. ‘Being aninternational student at VictoriaUniversity, I was also eligible for ascholarship through the Faculty ofBusiness & Law and that was justthe icing on the cake.’Julia was accepted for a semester atHochschule Bremen, in a small town in thenorth of Germany.‘I did some research about the university,but I really didn’t know what to expect,’ Juliaexplained. ‘Before classes officially startedwe had two weeks of orientation. I must saythe schedule organised by the Hochschulestaff was really good, with different activitiesevery day, sightseeing tours around the town,as well as getting to know each one of themany popular pubs. There were about 100international students who came to Hochschulefor this semester.’Julia found it challenging organising hertimetable when classes started: a lot of greatsubjects but also many timetable conflicts. Shediscovered that this kind of confusion occurs atthe start of most semesters but eventually getssorted out.Top left: Students participating in the Bremen Stadtmusikanten, a local festival.Top right: Julia (on the left) and students hard at work, just to prove that it wasn’t all fun and games.Below: The beautiful old Marktplatz in Bremen, Germany10 VICTORIA UNIVERSITY

SCHOOL OF HOSPITALITY, TOURISM & MARKETINGSCHOOL OF HOSPITALITY, TOURISM & MARKETINGWHY DO THEY COME?What motivates tourists? That isthe question lecturer Pandora Kaysought to answer in her PhD thesis‘Determinants of Cultural EventTourist Motivation’. Pandora wasinvestigating the new audiencepotential of both Western and Asiantourists for locally-based attractionsand events, and the associatedmarketing strategies needed toattract them.‘In my thesis, I developed a research modelconceptualising the tourist motivational processcomprised of four latent constructs: attitudes,motives, benefits sought and benefits gained.’Her research drew on Alzua et al’s (1998)procedural model for segmenting culturaltourist markets and Iso-Ahola’s (1989)seeking/avoiding dichotomy theory fortourist motivation dimensions. Findings bycultural group were unexpected, although thehypotheses, which included hedonic, escapeand seeking dimensions, were supported.‘There were not significant cultural differencesbetween Western and Asian tourists, whichwas surprising. However, I discovered thatthere are significant differences betweenEnglish-speaking tourist groups in their motivesfor attending cultural events.’In conclusion, Pandora presented marketsegmentation and marketing strategyimplications as a result of these findings.For more information on the findings,email pandora.kay@vu.edu.auhow the quest was wonSenior Lecturer Michael Pearlman (left) presents Professor for aDay Paul Constantinou with his ‘professorial plaque’Paul Constantinou (Dip Catering& Hosp Mgmt, 1976), Chairman ofQuest Serviced Apartments, knowsthe importance of an educationbased on real-world experience.Quest, the company he founded, hashad a long relationship with VictoriaUniversity’s School of Hospitality,Tourism & Marketing. Not only ishe a graduate of the School, butover the years Quest has been anactive participant in Work IntegratedLearning, employing many studentsduring their Co-operative EducationYear, and employing many of theSchool’s graduates.So when Paul was invited to become theSchool’s inaugural Professor for a Day, hewas delighted. He is keenly aware of theimportance and value of combining theory andpractice to build a total education, so studentsare work-ready when they finish their degree.As one aspect of VU’s New School of Thought(see page 8) Professor for a Day aims tofurther articulate external engagement withindustry. The programme will strengthen thedomains of hospitality, tourism, marketing andevents, attracting top level presenters andmentors to add to VU’s strong culture of activeengagement with industry educators.Professor for a Day is a prestigious assignment,reserved only for those in the top echelonsof industry. It is a tangible demonstrationof commitment to training, education andprofessionalism, and provides the ‘Professor’with the opportunity to gain insight from withinthe academic community through interactionwith VU staff and students.Paul has grown the Quest business throughcommitment to the brand, and by providingtraining support and opportunities for personaldevelopment. ‘It is vital to develop closerelationships with key decision-makers,’ he said.‘Markets are becoming more discerning, andwe need to research the trends carefully.’Currently VU graduates Joan Lee (BBus Mktg/Hosp Mgmt, 2005) and Johnson Zhang (BBusTourism Mgmt, 2005) are employed by Quest.Joan is Business Development Executive atQuest Albert Park while Johnson has recentlybeen promoted to General Manager QuestDocklands. Johnson undertook his Co-op Yearwith Quest, and both graduates are building ahealthy career with the industry experience andactive support of ‘Professor’ Constantinou.VICTORIA UNIVERSITY 11

SCHOOL OF HOSPITALITY, TOURISM & MARKETINGTHE THIRD DEGREE LEANNE TAYLOREducation: BBus Travel & Tourism Mgmt, 1998Born: Geelong, VictoriaLives: Melbourne, Victoria but travels often toTorquay on the Victorian coastCurrent roles:I’m a new mum, and I also run my ownbusiness. Right at this moment I spend prettymuch all my time loving and caring for CocoSienna, who was born on 28th June this year,so it’s all very new and exciting. Being a mumis a full time job so at present I am workingremotely from home.I also run Golf Retreats Victoria which I startedin 2004, offering short-stay accommodationclose to golf courses in the Melbourne regionand at Barwon Heads on the coast. Thebusiness was born from my love of propertyand love of tourism. Focusing on customerservice and tourism marketing we achievegreater results for our property owners thantraditional real estate marketing.On working for yourself:I once read that when running a small businessyour should work ‘on’ the business, not ‘in’ thebusiness. For the first two years it was just meworking and building the business, trying todo everything from reservations, marketing,accounting (wish I’d paid more attention at uni!)and web design. I soon realised I was workingtoo hard ‘in’ the business so I employed somecasual staff and delegated duties so I couldwork ‘on’ the business and take a more strategicrole. I now have three staff who handle theday to day admin and property bookingsgiving me time to focus on PR, advertisingand marketingCareer influences:Bronwyn Higgs at VU introduced me to my firstpost grad position at The Hotel Como, so shestarted it all! Along the way there have alsobeen many people who exposed me to ‘howto do things’ and ‘how NOT to do things’.My husband Brett Howlett is a great supportand advisor (he’s a property developer withMirvac) and my girlfriend Angela, who’s aLeanne Taylor, left, with friend, mentor and successful business woman Angela Laughlinmother of two and runs her own business, isan inspiration.Also, just keeping your options open is vital.I never imagined I would be working in realestate after completing a tourism degree,but by networking and taking opportunitiesas they present themselves, you pave yourcareer…the exciting part is, you never knowwhere the path will take you.To contact Leanne Taylor email herat stay@golfretreats.com.au,ph: (03) 9645 1319 or go towww.golfretreats.com.auWHERE ARE THEY NOW?It’s so easy to get on the Alumni mailinglist: simply email us at alumni@vu.edu.auJacqui Charlton, BBus Travel & Tourism Mgmt,2001, Professional Development (Tourism) Coordinator,City of Melbourne, Melbourne, VicPaul Constantinou, Dip Catering & Hosp Mgmt,1976, Chairman, Quest Serviced Apartments,Melbourne, VicAmber Cummings, BBus Tourism Mgmt,2001, Product Manager, Down Under Answers,Seattle, USATed Horner, Dip Catering & Hotel Mgmt, 1976,Managing Director, E Horner & Associates Pty LtdSydney, NSWErica Jones, BBus Tourism Mgmt/Event Mgmt,2006, Account Coordinator, Moreton Hire ServicePty Ltd, Sunshine West, VicJoan Lee, BBus Mktg/Hosp Mgmt, 2003,Corporate Brand Manager, Quest Corporate Office,Albert Park, VicKate Lind, BBus Travel & Tourism Mgmt, 1996,Visitor Services Officer - Economic Development Unit,Wyndham City Council, Werribee, VicIan Mason, BBus Travel & Tourism Mgmt, 1997,Tourism Development Team Leader, Macedon ShireCouncil, Macedon, VicDean Minett, MBus (Research) Hosp & Tourism,2007, Area General Manager, Australia, NZ, AscottInternational Management (Australia) Pty Ltd,Melbourne, VicPatrick Mulindi, MBus Tourism Development,1997, HOD Hotel, Restaurant & Tourism, United StatesInternational University, Nairobi, KenyaVictoria Murfett, BBus Tourism Mgmt 2006,Travel Consultant, Austravel, London, UKIsabel Sebastian, BBus Tourism Mgmt & Mktg,1993, COMO Shambhala Manager, Uma Paro,Kingdom of BhutanMargita (Hegedis) Sherer, BBus Tourism Mgmt,2002, Duty Airport Manager, Qantas Airways, LAX,Los Angeles, USAJulia Shmayenki, BBus Hosp Mgmt, 2006,Group Sales Executive, Holiday Inn, Moscow, RussiaLeanne Taylor, BBus Travel & Tourism Mgmt,1998, Managing Director, Golf Retreats Victoria,Melbourne, VicJane Timson, BBus Mktg/Tourism Mgmt, 2002,Commercial Operations Manager, Melbourne Show(Royal Agricultural Society of Victoria), Ascot Vale, VicAlphonce Tokali, MBus Hosp Mgmt, 1996, HOSHospitality & Tourism, Gretsa University, Thika, KenyaGabrielle Vampatella, BBus Travel & TourismMgmt, 2001, Strategic Development Manager,Radisson Hotels, Melbourne, VicJohnson Zhang, BBus Hosp/Tourism Mgmt, 2005,General Manager, Quest Apartments, Docklands, Vic12 VICTORIA UNIVERSITY