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Volunteer - Oakwood Annapolis Hospital

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a raffle ticket for a chance to win a prize at the end of the program.<br />

<strong>Oakwood</strong> Heritage<br />

<strong>Oakwood</strong> Southshore Medical Center<br />

<strong>Oakwood</strong> Southshore<br />

John Bauer, a Welcome Center greeter and<br />

trainer was recognized for his outstanding<br />

service to our patients. He received a Service<br />

Excellence award and took pictures with our<br />

SVP of Service Excellence Bryce Rosche and<br />

COO Joe Diederich of the <strong>Oakwood</strong><br />

Healthcare System. John has been mentioned<br />

by Heritage’s leadership team, and patients<br />

acknowledging him on our Press Ganey<br />

survey.<br />

<strong>Oakwood</strong> Southshore Medical Center <strong>Volunteer</strong><br />

Services recognition luncheon was held in the<br />

Nasir Auditorium and Community room on<br />

August 3 from 2 – 4 p.m. Our Southshore<br />

volunteer’s influence service and commitment by<br />

having a “patient comes first” attitude. Six<br />

volunteers received outstanding Service<br />

<strong>Oakwood</strong> Heritage<br />

Excellence awards and also took pictures with the<br />

VP of Service Excellence and Division President Edith Hughes. They were Helen Breil, Norma Horvath,<br />

Laura Carpeaux, Kay Cozzi, Patrick Doute, and Shirley Matthews.<br />

Both Norma and Helen received a “Take a Bow” award several months earlier. Helen was also<br />

recognized for her time and dedication as a Red Cross volunteer.<br />

Norma has helped with the coordination of the<br />

Tree of Lights (TOL) events for 10 years. She<br />

also provides support to Care Management<br />

and maintains hours for the auxiliary pins, etc.<br />

Laura is very organized and assists <strong>Volunteer</strong><br />

Services to help accomplish the department’s<br />

mission and goals. Kay is an Emergency<br />

Deparatment greeter and trainer that provides<br />

support to patients, family, emergency room<br />

staff, and training volunteers for the ED<br />

department. Without a doubt, Kay enjoys<br />

putting a smile on the many patients’ who she<br />

visits. Patrick is an Outpatient Imaging greeter<br />

<strong>Volunteer</strong> Vibe – 3 rd Quarter Page - 10 -

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