7 KEYS TO SUCCESS - DealersEdge
7 KEYS TO SUCCESS - DealersEdge
7 KEYS TO SUCCESS - DealersEdge
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Key #6 Delinquency ManagementField WorkPURPOSE OF A FIELD CALL:To understand the customer’s level of commitmentTo physically identify and evaluate the collateralTo show the customer your level of commitmentTo express concern for the lack of communicationTo encourage the customer to come to the dealershipTo recover the collateral, if necessary