Service Advisor Sales Breakthrough - DealersEdge

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Table Of ContentsStep 2• Review customer’s original concern• Leave it open to further issues if it’s a coolantleak, run-ability issue, ectChris Collins IncTable Of ContentsStep 3• Review other recommended work• Only sell value• Do not mention pricesChris Collins Inc12
Table Of ContentsStep 4• Give customer one total price foreverything…Original concern, Diagnosis,additional Recommendations• SHHHHHHHHChris Collins IncTable Of ContentsStep 5• Add additional work to repair order!!!!!If work is not sold (could happen)….add adecline line and add it to your piggy bank.Chris Collins Inc13
Page 5: InstantlyConnect WithCustomersPeopl
Page 8 and 9: Intro 32P/InspectionComplimentary I
Page 10 and 11: Call On Diag &InspectionF/R Bulb $4
Page 14 and 15: Piggy BankTable Of Contents Techniq
Page 16 and 17: UP/OD• You wouldn’t rush a surg
Page 18 and 19: Walk Of ShameBe Here TheNext Time18
Page 20 and 21: Recap20

Service Advisor Sales Breakthrough - DealersEdge

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