Annual Report 2010/11 - Sonova

Better hearing
– better success at work
Telephone calls, conferences, meetings: Jochen Schneider
demonstrates his presence as a call center manager,
giving instructions by telephone and coordinating face-to-face.
What he can take for granted today was once only possible
with great effort. He has suffered from hearing loss since
childhood, a condition he only admitted to in later years.
He put up with it in school, at university and later in his job.
He often did not understand everything, but constantly
asking people to repeat themselves was embarrassing and
could seem unprofessional – he always worried that he had
missed something important or might ask a question that
had already been answered.
When he was asked about his hearing outside of work, Jochen
finally decided to see a doctor. The diagnosis was mild to
moderate hearing loss. He opted for an in-the-ear hearing
instrument, but only wore it at work, leaving it out at home,
when exercising and in his free time. It was impractical and
when he was exercising it actually got in the way.
In fall 2010 Jochen discovered Lyric and the instrument
seemed to be perfect for him. His hearing on the phone,
in meetings and in group discussions is now at an optimum
level – without any effort on his part. And no one can see
that he wears a hearing instrument. He himself often forgets
about it because it is placed so deep in his ear and is so
comfortable to wear that he stopped feeling it after a short
period of time.
He is confident in meetings and conversations with coworkers.
Questions, tense meetings and unpleasant telephone
calls are a thing of the past. And what is particularly pleasant
for someone who has to talk on the phone a lot: he can
easily make phone calls with his in-the-ear headset – because
of its deep placement in the ear canal, Lyric doesn’t get in
the way.