association benefitsAnother Brick in the WallBY JUDY OST, NAPAA SECRETARYYour association leadership meetsevery month to discuss the relevant issuesfacing <strong>Allstate</strong> agents. Most monthswe meet by teleconference, but we alsohold face-to-face meetings three or fourtimes per year in various parts <strong>of</strong> thecountry. When we have our face-to-facemeetings, we usually host an open communicationsmeeting with local <strong>Allstate</strong>agents to update them on current topicsand trends and to hear the concerns <strong>of</strong>local agents. We also try to meet oneon-onewith individual agents after themeeting and end up making new friendsin every city we visit. Membership isnot required to attend our meetings, s<strong>of</strong>requently we have a large group <strong>of</strong> nonmembersin attendance.After having held scores <strong>of</strong> meetingsover the past 17 years, we always anticipatea large showing <strong>of</strong> non-members andlook forward to meeting them. Even our<strong>National</strong> Business Conference draws manynon-members. Some come out <strong>of</strong> curiosity,some to hear more about our views, someto learn our take on current <strong>Allstate</strong> initiativesand some come to learn more aboutbecoming successful <strong>Allstate</strong> agents. Onceattending one <strong>of</strong> our meetings, they usuallywalk away with a whole different perception<strong>of</strong> NAPAA. Our meetings usuallydispel any notions that our association is a“good ole’ boys club,” that our leaders areradical, or that NAPAA is not an advocatefor <strong>Allstate</strong> agents.So I’ve been thinking... We are veryfortunate to have an organization <strong>of</strong> volunteerswho do their best to bring agentstogether and help them compare notes,become friends and share ideas. We takevery seriously our motto “Your success isour business”. Of course, no organizationcan be all things to all people, but hereare some <strong>of</strong> the things we <strong>of</strong>fer:• We connect agents with supplierswho can help them save money andstreamline their work processes.• We produce a magazine that allowsagents to share their knowledge with othersthroughout the country. We use themagazine to <strong>of</strong>fer ideas and inspiration.• We publish a weekly newsletterthat provides a compilation <strong>of</strong> recent<strong>Allstate</strong> and industry news to help youstay on top <strong>of</strong> your game.• We invite comments and feedbackin all our publications in the form <strong>of</strong> lettersto the editor.We <strong>of</strong>fer a Website with an agent forumwhere you can connect with agentsall over the country. If you have not visitedthe Website lately, you are in for apleasant surprise. It has been updatedand modernized and is full <strong>of</strong> informationyou can use.• We organize our annual businessconferences at affordable hotels in greatdestinations. The conferences allow youto network with a wide selection <strong>of</strong> agentsand advisors. Conference attendees comeaway with lots <strong>of</strong> good ideas they can putto use, as well as the memory <strong>of</strong> having agood time over all.• We hire lobbyists as needed wheninsurance issues are on a legislative agendaat the state level.• We collaborate with other agentassociations on legislative issues whennecessary.• We have an excellent attorney onretainer to help solve some <strong>of</strong> our morecomplex issues.• We are relentless in our pursuit <strong>of</strong>affordable medical and disability incomeinsurance for our members.• We are seeking new and innovativeways to help agents increase revenues byfinding pr<strong>of</strong>itable, yet part-time “secondarybusinesses” that aren’t in conflict withtheir agencies.Sure, every agent may not needNAPAA. But thousands <strong>of</strong> agents do. In[ ]I am personallyconvinced that it isessential that agentsband together.fact, as I write this today there is much tobe concerned about. For many, the prospects<strong>of</strong> earning the RFG bonus or makingExpected Results are not realistic thisyear. And, since it never seems to get anyeasier, the outlook for the next few yearslooks bleak, as well. Disillusioned byincreasing expectations, fewer productsto sell and uncompetitive auto markets,many agency owners simply aren’t havingfun any more. I am personally convincedthat it is essential that agents band together,especially newer agents who48 — Exclusivefocus <strong>Fall</strong> 2007
need guidance and advice. This group <strong>of</strong>agents is particularly vulnerable to shiftingcorporate strategies and changingmarkets. NAPAA can help provide thetools, knowledge and inspiration it willtake to make it over the rough spots.Contrary to what you may have heard,NAPAA is not a clique <strong>of</strong> radicals. Ourboard <strong>of</strong> directors is elected by the membership.Our leaders are simply currentand former <strong>Allstate</strong> agents who are deeplypassionate about making NAPAA betterand providing more services, guidanceand tools to help our members be moresuccessful. Naturally, when a group puts somuch time and effort into a mutual causelike NAPAA, individual group membersare bound to become friends. This is agood thing and makes for harmony on theboard. Our volunteers believe so stronglyin NAPAA that they are willing to giveup considerable time and money to servethe organization. A large part <strong>of</strong> what wedo is seek and explore solutions to problemsfaced by the agency force. Standingtogether in solidarity accomplishes muchmore than one person can alone.Clearly, NAPAA cannot solve all theproblems that member agencies face.What we can do is impart valuable informationto you and help you though toughtimes by empathizing with you and makingall <strong>of</strong> our resources available to you.NAPAA, a non-pr<strong>of</strong>it organization,depends on membership dues and ActionFund donations for most <strong>of</strong> its expenses.For 17 years, it has been built brick bybrick as a labor <strong>of</strong> love by scores <strong>of</strong> agentswho have sacrificed time and money t<strong>of</strong>ulfill the noble vision they all shared.A portion <strong>of</strong> our revenues come from advertisers,carefully chosen for their relevanceto your business. Our advertisers make thismagazine and our other publications possible.We urge you support the advertiserswho support your agent association.Just so you know, your association’sexpenses include the same types <strong>of</strong> expensesas your agency, such as telephone,staffing, equipment and high speed connectivity.Additional expenses includethe following costs:• Graphic production, printing andpublishing <strong>of</strong> Exclusivefocus magazine• Research, publishing and delivery<strong>of</strong> NAPAA newsletters• Lobbyist expenses• Legal Fees• Insurance• Conferences, agent meetings,board meetings• Travel expense• Etc.So, as you can see, we have a lot <strong>of</strong>bricks to maintain while we try to buildon our foundation. Member dues are lessthan a dollar a day. The dues have remainedstatic for several years and thereare no plans to increase them.I ask you, isn’t it worth a dollar a dayto become part <strong>of</strong> the only organizationthat fully supports <strong>Allstate</strong> agencies?Isn’t it worth a dollar a day to get valuableadvice when you need help? Isn’t itworth a dollar a day to know that yourassociation will challenge your contractprovider if and when necessary?I hope you agree. A membership applicationis included in this magazine. Pleasehelp us put another brick in the wall.<strong>Fall</strong> 2007 Exclusivefocus — 49