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EF Fall 07.indd - National Association of Professional Allstate ...

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our integrated, secure platform that deliversyou the freedom to choose the benefitprograms that best meet your needs,while understanding their costs.The platform uses the “shopping cart”feature so that members can choose theplans that suit their needs, even if theplans are <strong>of</strong>fered by different insurancecompanies, and enroll in all <strong>of</strong> them atthe same time.Enrolling is easy – simply call theNAPAA Customer Service Center at(866) 915-1849 or enroll online via theinternet at www.empyreanbenefits.com/healthportal/napaa.Member AssistanceSometimes questions, problems or issuesmay occur with your coverage. Ourapproach is to provide you with an “Advocate”to help and assist you to resolvethese issues that you may encounter withyour health plan. Again, this is donethrough our Customer Service Center. Inmost cases, the CSR will contact the planwith you to document and sort out the issues.You will never be left alone to handleproblems you may encounter, and we willmanage this with you to conclusion.The Customer Service Center is basedin the USA and staffed by experiencedcustomer service personnel. Our qualifiedrepresentatives are trained to assistmembers in a variety <strong>of</strong> ways includingsearching for physicians, hospitals, dentistsand prescription drug prices, conductingonline enrollments or answeringany other questions you may have.Customer Service Representatives areavailable from 8:30am – 5:00 pm CentralStandard Time, Monday-Friday. Internetaccess is available 24/7.Value-Added Wellness ProgramsOnce a member is enrolled, thereare a number <strong>of</strong> online tools and physicianservices that can help members stayhealthy and keep the money in theirHSA growing in value for later use orfor retirement.Not only do we want to help NAPAAmembers improve their health, we wantthem to get the most out <strong>of</strong> their healthcareprogram. We do this through education,care management and prevention.There are many wellness incentiveprograms available that encourage andreward healthier lifestyle choices.To improve your health takes morethan good intentions; it takes proventools and resources to make informedhealthcare decisions. That’s why theNAPAA Health Program provides itsmembers with access to comprehensiveeducational resources, including onlinehealth and wellness information.Help is One Step AwaySimply call the NAPAA CustomerService Center at 1-866-915-1849 or enrollonline via the Internet at www.empyreanbenefits.com/healthportal/napaa.NAPAA/AAFDCall1-866-915-1849napaa1-866-915-1849Powered by:Available for Individuals and GroupsPresented by:P S PPlan Service Providers, LLCEndorsed by:<strong>Fall</strong> 2007 Exclusivefocus — 19

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