Track Record 27, April to June 2006 - Public Transport Victoria

Track RecordVictoria’s Public Transport ServicesSECTION 2.PUNCTUALITY AND RELIABILITY2.1 Performance monitoringEvery train and tram service in the timetable is monitored every day of the week.Delays, cancellations and other service failures are measured to the nearest 60 seconds and ‘weighted’ according to thenumber of people estimated to be travelling on the particular train or tram.The passenger weightings vary according to the time period, day of week and direction of travel. Delays to a heavily loadedpeak train or tram are given a greater value than delays to a lesser loaded off-peak train or tram. This detailed systemprovides a measure of operational performance expressed in ‘passenger weighted minutes’ of delay.‘Passenger weighted minutes’ in each month are checked against performance targets that were set in the partnershipagreements. Performance against these targets determines whether a bonus or a penalty applies for a particular operator.New performance targets were set in July 2005 which require a significant reduction in ‘passenger weighted minutes’ ofdelay, compared to those measured in 1998, before bonus payments are made. The required improvements in performancefor metropolitan tram and train services are:• 31 per cent for metropolitan trams; and• 36 per cent for metropolitan trains.As detailed in Section 3.2, effective 1 July 2005, the V/Line Passenger performance monitoring system was modified toconcentrate on the incidence of unplanned service cancellations and short services – matters which are largely withinV/Line control. The revised arrangement applies for periods where disruptions associated with major projects significantlyaffect the on-time delivery of V/Line Passenger services.Metropolitan bus services are not included in this performance regime. Bus operators provide performance data for busservices (‘on-time’ running and cancellations) via monthly Key Performance Indicator returns.7