Track Record 27, April to June 2006 - Public Transport Victoria
Track Record 27, April to June 2006 - Public Transport Victoria
Track Record 27, April to June 2006 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong>Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> ServicesV/Line Passenger – trainsThere were no statistically significant changes in cus<strong>to</strong>mer satisfaction from the March quarter <strong>2006</strong> (73.6) <strong>to</strong> the <strong>June</strong>quarter <strong>2006</strong> (76.6) (Figure 9).Figure 9. V/Line Passenger trains: cus<strong>to</strong>mer satisfaction for the <strong>June</strong> quarter <strong>2006</strong>No significant changefrom Mar. qr <strong>2006</strong> <strong>to</strong>Jun. qr <strong>2006</strong>Cus<strong>to</strong>mer Satisfaction Index0 10 20 30 40 50 60 70 80 90 100OVERALL SATISFACTIONService aspects ranked highest <strong>to</strong> lowestStaff serviceTicketingStations/s<strong>to</strong>psPassenger comfortService deliveryPersonal safetyValue for moneyInformation servicesV/Line Passenger – coachesThere was no statistically significant movement in individual aspects or overall cus<strong>to</strong>mer satisfaction with V/Line Passengercoaches from the March quarter <strong>2006</strong> (79.8) <strong>to</strong> the <strong>June</strong> quarter <strong>2006</strong> (79.2) (Figure 10).Figure 10. V/Line Passenger coaches: cus<strong>to</strong>mer satisfaction for the <strong>June</strong> quarter <strong>2006</strong>No significant changefrom Mar. qr <strong>2006</strong> <strong>to</strong>Jun. qr <strong>2006</strong>Cus<strong>to</strong>mer Satisfaction Index0 10 20 30 40 50 60 70 80 90 100OVERALL SATISFACTIONService aspects ranked highest <strong>to</strong> lowestStaff servicePassenger comfortTicketingService deliveryValue for moneyPersonal safetyInformation servicesStations/s<strong>to</strong>ps22