Track Record 27, April to June 2006 - Public Transport Victoria

More documents

Recommendations

Info

Track RecordVictoria’s Public Transport ServicesV/Line Passenger – trainsThere were no statistically significant changes in customer satisfaction from the March quarter 2006 (73.6) to the Junequarter 2006 (76.6) (Figure 9).Figure 9. V/Line Passenger trains: customer satisfaction for the June quarter 2006No significant changefrom Mar. qr 2006 toJun. qr 2006Customer Satisfaction Index0 10 20 30 40 50 60 70 80 90 100OVERALL SATISFACTIONService aspects ranked highest to lowestStaff serviceTicketingStations/stopsPassenger comfortService deliveryPersonal safetyValue for moneyInformation servicesV/Line Passenger – coachesThere was no statistically significant movement in individual aspects or overall customer satisfaction with V/Line Passengercoaches from the March quarter 2006 (79.8) to the June quarter 2006 (79.2) (Figure 10).Figure 10. V/Line Passenger coaches: customer satisfaction for the June quarter 2006No significant changefrom Mar. qr 2006 toJun. qr 2006Customer Satisfaction Index0 10 20 30 40 50 60 70 80 90 100OVERALL SATISFACTIONService aspects ranked highest to lowestStaff servicePassenger comfortTicketingService deliveryValue for moneyPersonal safetyInformation servicesStations/stops22
Track RecordVictoria’s Public Transport ServicesMetropolitan tramsDuring the period from the March quarter 2006 to the June quarter 2006, there were no statistically significant changeswith any individual service aspects or with overall customer satisfaction (69.6) for metropolitan trams (Figure 11). Overallsatisfaction with Yarra Trams has remained stable at between ‘somewhat satisfied’ and ‘very satisfied’ since aroundJanuary 2005 and has exceeded that recorded for all other metropolitan modes since July 2004.Figure 11. Metropolitan trams: customer satisfaction for the June quarter 2006No significant changefrom Mar. qr 2006 toJun. qr 2006Customer Satisfaction Index0 10 20 30 40 50 60 70 80 90 100OVERALL SATISFACTIONService aspects ranked highest to lowestService deliveryPassenger comfortStations/stopsStaff serviceInformation servicesValue for moneyPersonal safetyTicketingMetropolitan busesOverall customer satisfaction with metropolitan buses remained stable from the March quarter 2006 (68.3) to the Junequarter 2006 (67.5) (Figure 12).Figure 12. Metropolitan buses: customer satisfaction for the June quarter 2006No significant changefrom Mar. qr 2006 toJun. qr 2006OVERALL SATISFACTIONCustomer Satisfaction Index0 10 20 30 40 50 60 70 80 90 100Service aspects ranked highest to lowestStaff servicePassenger comfortValue for moneyPersonal safetyTicketingService deliveryInformation servicesStations/stops23
Page 1 and 2: Track RecordVictoria’s Public Tra
Page 3: Track RecordVictoria’s Public Tra
Page 15 and 16: Track RecordV i c t o r i a ’ s P
Page 21: Track RecordVictoria’s Public Tra

Track Record 27, April to June 2006 - Public Transport Victoria

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?