Track Record 27, April to June 2006 - Public Transport Victoria
Track Record 27, April to June 2006 - Public Transport Victoria
Track Record 27, April to June 2006 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong>Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> ServicesFor V/Line Passenger trains the CSI increased from 73.6 <strong>to</strong> 76.6 for the <strong>June</strong> quarter <strong>2006</strong>, although this change wasnot statistically significant. There was also no statistically significant change in overall cus<strong>to</strong>mer satisfaction for V/LinePassenger coaches, with a CSI result for the <strong>June</strong> quarter <strong>2006</strong> of 79.2 (Figure 6).Figure 6. Overall satisfaction with V/Line Passenger trains and coaches85Cus<strong>to</strong>mer Satisfaction IndexVerysatisfiedSomewhatsatisfied8075706560V/LinePassengertrainsV/LinePassengercoaches5550Apr.– Jun.2004Jul.– Sept.2004Oct.– Dec.2004Jan.– Mar.2005Apr.– Jun.2005Jul.– Sept.2005Oct.– Dec.2005Jan.– Mar.<strong>2006</strong>Apr.– Jun.<strong>2006</strong>Figure 7 presents overall cus<strong>to</strong>mer satisfaction for V/Line Passenger trains and coaches for the financial years 1998–99 <strong>to</strong>2005–06. While not statistically significant, overall satisfaction with both V/Line Passenger trains and coaches increasedfrom 2004–05 <strong>to</strong> 2005–06.Figure 7. Overall satisfaction with V/Line Passenger trains and coaches by financial yearCus<strong>to</strong>mer Satisfaction IndexVerysatisfiedSomewhatsatisfied858075706560V/LinePassengertrainsV/LinePassengercoaches55501998-99 1999-2000 2000-01 2001-02 2002-03 2003-04 2004-05 2005-0620