Track Record 27, April to June 2006 - Public Transport Victoria
Track Record 27, April to June 2006 - Public Transport Victoria
Track Record 27, April to June 2006 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong>Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> ServicesCONTENTSPAGESECTION 1. INTRODUCTION AND SUMMARY1.1 Introduction 41.2 Overview/Highlights 41.3 Background 6SECTION 2. PUNCTUALITY AND RELIABILITY2.1 Performance moni<strong>to</strong>ring 72.2 Punctuality 82.3 Reliability 102.4 Passenger compensation 12SECTION 3. PAYMENTS3.1 Introduction 143.2 Payments for public transport services 14SECTION 4. CUSTOMER SATISFACTION4.1 Cus<strong>to</strong>mer satisfaction survey methodology 184.2 Overall satisfaction with services 184.3 Key aspects of service quality for trains, trams, taxis, buses and coaches 21SECTION 5. PERFORMANCE OF AUTOMATICTICKETING SYSTEM EQUIPMENT5.1 Background 255.2 Cus<strong>to</strong>mer Defined Availability (CDA) reporting 255.3 Vandalism of ATS equipment 26SECTION 6. PERFORMANCE BY ROUTE6.1 Metropolitan trains <strong>27</strong>6.2 V/Line Passenger trains 326.3 Metropolitan trams 37
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