Track Record 27, April to June 2006 - Public Transport Victoria
Track Record 27, April to June 2006 - Public Transport Victoria
Track Record 27, April to June 2006 - Public Transport Victoria
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<strong>Track</strong> <strong>Record</strong>Vic<strong>to</strong>ria’s <strong>Public</strong> <strong>Transport</strong> ServicesThere were no statistically significant changes in overall cus<strong>to</strong>mer satisfaction with metropolitan trains, trams, busesor taxis from the March quarter <strong>2006</strong> <strong>to</strong> the <strong>June</strong> quarter <strong>2006</strong> (Figure 4). Overall CSIs for the <strong>June</strong> quarter <strong>2006</strong> are asfollows:• Trains: 63.1• Trams: 69.6• Buses: 67.5• Taxis: 63.3Figure 4. Overall satisfaction with metropolitan train, tram, bus and taxi services85Cus<strong>to</strong>mer Satisfaction IndexVerysatisfiedSomewhatsatisfied8075706560Metro trainsMetro tramsMetro busesMetro taxis5550Apr.– Jun.2004Jul.– Sept.2004Oct.– Dec.2004Jan.– Mar.2005Apr.– Jun.2005Jul.– Sept.2005Oct.– Dec.2005Jan.– Mar.<strong>2006</strong>Apr.– Jun.<strong>2006</strong>Figure 5 presents overall cus<strong>to</strong>mer satisfaction by financial year for metropolitan trains, trams, buses and taxis. Overallsatisfaction with metropolitan trains has been trending downwards since 2002–03, in line with the service performanceexperienced by the metropolitan train network since mid-2003. Metropolitan bus has also suffered a declining trend since2002–03, while overall satisfaction with metropolitan trams has remained relatively stable at between ‘somewhat satisfied’and ‘very satisfied’ since 2000–01. Cus<strong>to</strong>mer satisfaction with metropolitan taxis has been added after the first full year ofsurveying and will now continue <strong>to</strong> be moni<strong>to</strong>red.Figure 5. Overall satisfaction with metropolitan trains, trams, buses and taxis by financial year85Verysatisfied80Metro trainsCus<strong>to</strong>mer Satisfaction IndexSomewhatsatisfied75706560Metro tramsMetro busesMetro taxis55501998-99 1999-2000 2000-01 2001-02 2002-03 2003-04 2004-05 2005-0619