1. Refining and Petrochemicals - Rompetrol.com

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GSS GLOBAL SECURITY SISTEM SA (GSS), member of The Rompetrol Group, is a company providing specialized security and fire services. In 2010, GSS has continued to support core operations of allmost all companies in Rompetrol Group in terms of ensuring a safe and protected environment to their assets, operations and peoples. In addition, during 2010 GSS has extended its pool of customers from outside the Rompetrol Group from 12% in 2009, up to 35%. In regard to quality of the provided services, in 2010, GSS had met its customers’expectations at an increased level i.e. the percentage of customer’s satisfaction rose by 9 % more than compared to 2009. Such a good performance was supported by the achievements accounted in each of GSS’line of business. In comparison to 2009, the volume of GSS Guarding operations had expanded in 2010 by 8.90%. In 2010, GSS guarding officers had intervened to stop 66 theft attempts and GSS security intervention teams heve responded to other 321 alarm situations. As a result, a number of 38 offenders were apprehended by GSS security staff and further handed over to the authorities. Business Development « Rompetrol Annual Report 2010 // 32 The GSS firefighting operations have contributed to the GSS overall performance as well. In 2010, the GSS firefighting teams had intervened to 7 fire incidents. No human casualties and no significant damages were recorded especially as a result of GSS firefighting teams interventions. Considering the critical mission of its firefighting services, GSS is permanently committed to continuously increasing the professional preparedness of its firefighters. In this regard, in 2010, GSS had conducted qualification courses for 48 firefighters, and professional rescuing and evacuation courses for 11 firefighters. GSS’ security technology related operations In 2010, GSS technicians had completed some 400 of new installation projects. Some, 93,25% of the technical projects beneficiaries were from outside The Rompetrol Group. Furthermore, the GSS technical division had manage to attain 100% and more of its KPIs in regard of technical maintenance services. RPT_2010 Annual Report_1024x768.indd 32 22/11/2011 10:35 AM
5. Corporate Social Responsibility Community As a global company whose success has been built on innovation, passion and individual leadership, we require high Corporate and Personal Responsibility standards wherever we operate – with the ultimate aim of improving our business and the quality of life of those we impact. RPT_2010 Annual Report_1024x768.indd 33 22/11/2011 10:35 AM
Page 1 and 2: The Rompetrol Group World Trade Cen
Page 3 and 4: Letter from the CEO Saduokhas Meral
Page 5 and 6: Refining and Petrochemicals Busines
Page 7 and 8: Refining and Petrochemicals « Romp
Page 9 and 10: As a result of the temporary shut-d
Page 11 and 12: 2. Trading Caution The sales in 201
Page 13 and 14: The new terminal allows teh reducti
Page 15 and 16: 011 3. Retail Partnership 2010 brou
Page 17 and 18: The fuel station is integrated into
Page 19 and 20: Dyneff France A. Market /general ec
Page 21 and 22: Rompetrol Georgia A. Market /genera
Page 23 and 24: Retail « Rompetrol Annual Report 2
Page 25 and 26: Marketing Despite difficult economi
Page 27 and 28: Net revenues 2009 vs. 2010 (million
Page 29 and 30: a complete hazardous waste manageme
Page 31: In 2010, RQC finalised the project
Page 35 and 36: comes from the heart”, launched i
Page 37 and 38: General information Corporate gover
Page 39 and 40: Analysis of the Financial Results I
Page 41 and 42: Capital Risk Management The Group m
Page 43 and 44: Abbreviated financial statements De
Page 45 and 46: Finance « Rompetrol Annual Report

1. Refining and Petrochemicals - Rompetrol.com

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