Better, sooner, more convenient health care in Midlands

44. The Integrated Family Health CentreA local focus on taking control of the dayWhat is an Integrated Family Health Centre?An Integrated Family Health Centre involves a team of interdisciplinary professionals workingcollectively to manage the Duty of Care for their enrolled population. A set of non-negotiableminimum service standards defined by the Network determines whether or not a Primary Careservice can step up to the role of an Integrated Family Health Centre. Further customisation of theCentre in the form of commercial, clinical, virtual or allied services, is provided according to theneeds or demands of the enrolled population. As a result, each combination of services at a centrewill be unique and based on the population served.In an Integrated Family Health Centre every member of the Healthcare Team applies the Duty ofCare principle to every aspect of patient care for every enrolled patient.The Healthcare Team uses commissioning tools to predict work-flow as well as actively manage theirenrolled population. Management of that work-flow is achieved by analysing each Integrated FamilyHealth Centre’s population and active management of the enrolled population towards achievingindividual wellness goals.The result is overt patient and staff satisfaction through the refocusing of each staff member on theircore roles and skills.40