Better, sooner, more convenient health care in Midlands

99. Performance measuresQualityThe network already implements a quality plan environment across all practices spanning elementsof accreditation, service performance improvement and implementation of quality systems.Moving forward, the implementation of quality within the Midlands Network will incorporate thedevelopment of Integrated Family Health Centre accreditation against service quality standards, andthe development of ongoing quality improvement through comparison of performance betweencentres and sharing of best practice.Periodic Service ReviewThe Midlands Region will implement a Periodic Service Review System. The Periodic Service Reviewidentifies a standard of excellence for the provision of patient centred healthcare• Is based on a series of service standards.• Sets targets and charts progress towards those targets.• Ensures monitoring is regular and consistent.• Provides feedback that is instantly comprehensible and in a highly visual format.• Encourages the sharing of best practice with other team members.• Gives positive reinforcement of standards as a result of the ‘best score ever’ measure.The system will be designed to track the quality and consistency of the service Integrated FamilyHealth Centre Health Teams provide to their enrolled patients. Whether an individual is a FlowTeam member, a Medical PA, a Registered Nurse, a Patient Liaison, a Patient Advocate or a GeneralPractitioner, Primary Care is about working as a team in a bid to provide patient centered healthcareunder the Duty of Care Model.The Periodic Service Review System uses this same principle of team work. In order to increase aIntegrated Family Health Centre’s performance in delivering patient centred care it will be importantfor teams to work together to focus on the areas where a Health Team needs to improve. Sharingbest practice with others who may not have the same experience or training will be an importantpart of this process.The Periodic Service Review is made up of 13 lead elements.The elements have either a high impact on the reputation of the Network “or” when focused on, willhave the broadest effect on improving practice. The elements:• Are based on a model of patient centred Duty of Care and of a dedicated and integrated HealthTeam with a single minded focus: an enrolled population who is fully engaged with the selfmanagementof their own healthcare.• Have been defined by legislation, policy or practice guidelines.• Span the full spectrum of the Primary Care service.• Monitor the performance of the entire Integrated Family Health Centre Health Team as a whole.• Where we have multiple reporting requirements with differing targets we will ensure that ournetworks service has a higher standard than any of the reporting elements.120