LCC FOCUSThe Malaysia and Thai markets have proved fruitful for <strong>Air</strong>Asia,but tough competition means Indonesia is proving a tougher nut to crackBATTLEGROUNDBy David Fullbrookin Cengkareng, IndonesiaTo dominate Southeast AsiaIndonesia <strong>Air</strong>Asia needs astrong foothold in the biggestmarket, Indonesia. It is havinga tough time there, facinghardened competitors, jammed airports andpowerful agents.It may get tougher. Deep-pocketed rivalsare sniffing around too. Qantas <strong>Air</strong>ways hasbeen weighing up the options with a viewto investing in an Indonesian carrier, whichwould benefit its low-cost subsidiary, JetstarAsia.It has talked to a number of airlines,including low-cost carrier (LCC) Adam<strong>Air</strong>.Singapore government investment fundTemasek, which has a stake in Singapore’sLCC, Tiger <strong>Air</strong>ways, is also understood tohave met with Adam<strong>Air</strong> and Lion <strong>Air</strong>lines,Indonesia’s largest private carrier.Indonesia’s allure is Southeast Asia’slargest population marooned on thousandsof islands. Carriers that do well in Indonesiawill have the profits to expand elsewhere andbuild a truly Southeast Asian airline as theregion’s red tape slackens.Of Indonesia’s 220 million people it isreckoned between five and seven million onlytravel around the 4,800 km (3,000 mile) widearchipelago by airliner. In 2005, they tookabout 29 million trips. That is likely to growby 20% this year, as it has done every yearsince deregulation became a reality in 2000.At this rate, the market will equal 60 milliontrips by 2010 if the economy holds up.It may grow even faster if more peoplerealise they can afford to f ly. ManyIndonesians simply do not believe the pricesairlines advertise. “Most people earning2,000,000 rupiah (US$215) a month areprobably not flying yet, but they should beable to afford to fly once a year. It is aboutmaking them realise they can afford to fly.Mostly now it is people at manager level andthe middle class,” said Sendjaja Widjaja,Indonesia <strong>Air</strong>Asia’s president director.Sendjaja claims to have built market shareto 3% since starting operations in December2004 after entering a joint venture totakeover <strong>Air</strong> Wagon International (Awair), adefunct carrier that still held an air operator’scertificate. A year later, after seeing off legaland regulatory challenges from some otherdomestic carriers, Awair became Indonesia<strong>Air</strong>Asia.Competitors, par ticularly Lion,Adam<strong>Air</strong>, Batavia, Srivijaya and nationalcarrier, Garuda Indonesia, will not surrenderpassengers easily. They have been battlingfiercely and know how to fight and win inthis market.“A big challenge is increasing our marketshare to 5% this year. In order to do that wecannot be passive. We have to build ourreputation by putting a lot of money intoadvertising. We are spending 7% to 10% ofour budget on advertising,” said Sendjaja,who has been friends with <strong>Air</strong>Asia founder,‘Competition is verykeen [in Indonesia].If you only add onefrequency on a routeyou can be dead meat’Sendjaja WidjajaPresident DirectorIndonesia <strong>Air</strong>AsiaTony Fernandes, since their days at WarnerMusic.Part of that might come easily from thedozen or so barnstormer airlines that pinchcrumbs from the big boys. But taking marketshare from the likes of Lion and Adam<strong>Air</strong>will prove that <strong>Air</strong>Asia can compete in areally tough market. Malaysia was easy.Thailand was not so difficult. However, inIndonesia it is a no-holds-barred, streetfightingcompetitive environment.“We should not spread our wings toowide, because the competition is verykeen [in Indonesia]. If you only add onefrequency on a route you can be dead meat,other airlines can dump seats and cause a lotof damage,” said Sendjaja.<strong>Air</strong>Asia has a fighting chance. It entersthe arena with plenty of experience fromMalaysia and Thailand, plus that of investorsand advisers from Europe, including ConorMcCarthy, the brains behind Ryanair.Picking the right routes is another paththat could add passengers and expand46 ORIENT AVIATION MAY 2006
the market. Few airlinescomprehensively cover theentire country, which meanssome routes are the preserveof small carriers <strong>Air</strong>Asiashould easily beat.“There are so many routes we have notexplored yet. We have not even started theeastern part of Indonesia. There is still a bigopportunity there,” said Sendjaja.To support expansion, <strong>Air</strong>Asia isconsidering hubs, in addition to Jakarta,in Solo, Surabaya, Bali, Sumatra andKalimantan. “If we have hubs in Kalimantanand Sumatra we can go up to China. There ishuge demand for China, people are not onlygoing to see ancestral lands and history,but also for tourism and medication,” saidSendjaja.Indonesia <strong>Air</strong>Asia serves Padang, Medan,Kuala Lumpur, Batam, Surabaya, Denpasarand Balikpapan from Jakarta. Medan-Penang and Kuala Lumpur-Surabaya wereadded in March with plans for Penang,Solo and Pekanbaru. It intends to operate64 flights daily by December, from 32 lastJanuary.Singapore services are in limbo afterits permit was suspended by the Singaporeauthorities. <strong>Air</strong>Asia said it is being used asa pawn in a dispute between Indonesia andSingapore over traffic rights.<strong>Air</strong>Asia Indonesia operates six B737-300s. Around 15 aircraft should bear <strong>Air</strong>AsiaIndonesia’s bright red livery by the end of2007 providing 130 flights daily. In 2008,the fleet will switch to <strong>Air</strong>bus A320s, ofwhich parent, <strong>Air</strong>Asia, has ordered 60 plus40 options. Garuda holds the maintenancecontract.Crewing those aircraft is not a problemyet, although that may change. Sendjaja saysNAS, a Saudi Arabian outfit, and Malaysia<strong>Air</strong>lines are recruiting in Indonesia withattractive packages.As in Malaysia and Thailand, <strong>Air</strong>AsiaIndonesia is aiming for a 25-minuteturnaround. That is not always possible: oneflight in five departs late. “There are problemsregarding traffic, missing passengers, latefuelling by Pertamina. Problems on theaircraft also cause delays,” said Sendjaja.“Every week we have a meeting of alldepartments related to on-time performanceto discuss what is happening and improveit. The captains play a part, the crew playa part, the ground crew play a part, thehandling agent, a third party, also playspart,” he added.‘People in the country side, believe it or not,still keep their money under the mattress’Sendjaja WidjajaDelays add costs. As do travel agents.Unlike Malaysia and Thailand, they remainkings of the market in Indonesia. “Eightypercent of the market now uses travelagents. By adapting our system to link upwith Galileo, agents will be able to accessour system. The costs will be passed backto the passengers in the ticket price,” saidSendjaja.That is part of an arrangement that seesGalileo distributing <strong>Air</strong>Asia globally via itsFlight Integrator platform.Sendjaja claimed only one in 10 ticketsIndonesia <strong>Air</strong>Asia sells now is throughan agent. Online and telesales account for70% of <strong>Air</strong>Asia ticket sales. Agents survivebecause most people who fly are wealthy.They expect and are used to being served.Some routes are in the grip of grey marketsyndicates that provide door-to-door servicefor passengers.“They will deliver tickets to your house.They will help you check in at the counter.They treat people like valued customers. Witha lot of airlines, they have more flexibility infinding flights to match people’s schedules.If you want to go to Surabaya, there are 52flights,” said Sendjaja.Agents are not the only problem.Payment is a big headache. Most peopledo not have credit or debit cards. However,unlike Malaysia or Thailand paying throughATMs is proving a headache. There are alsono modern widespread convenience storechains like 7-Eleven that can handle bills.“It is different because of theinfrastructure. We are looking intopayment through banks like people do withtelephone bills. People in the countryside,believe it or not, still keep their money underthe mattress,” said Sendjaja.Reaching those people is essential fora bigger market. Without agents and theircommissions that is going to be very hard.In some towns it even makes sense to openoffices, although Sendjaja plays down thecosts. “We are going to open sales offices insmall towns like Padang where the airportis far away. It does increase cost, but ifcomparing to loss of revenue it is not thatmuch,” he said.Despite the delays, additional offices andagents’ bills, Sendjaja reports a 70% loadfactor exceeding breakeven by 5%. “At themoment we expect a yield of between 5% –7%. Average fares have been going up alongwith load factor,” he said.However, balance sheets still match thecolour of <strong>Air</strong>Asia’s livery. In February,the <strong>Air</strong>Asia Group revealed Indonesia<strong>Air</strong>Asia lost 2.1 million ringgit (US$0.56million) for the last three months of 2005,an improvement though on the three millionringgit it lost in the previous quarter.Success is not coming easily in Indonesiafor <strong>Air</strong>Asia and becoming a major player,as it has done in Malaysia and Thailand,may prove elusive. But if it can turn a profitholding a reasonable piece of the market itmay have the foundation it needs to securedominance of Southeast Asia.Lion <strong>Air</strong>: one of <strong>Air</strong>Asia’s major rivals that will battle hard to retain itsmarket shareMAY 2006 ORIENT AVIATION 47