R E H A B I L I T A T I O N - Ontario Hospital Association
R E H A B I L I T A T I O N - Ontario Hospital Association
R E H A B I L I T A T I O N - Ontario Hospital Association
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SUMMARY OF RESULTS (CONT’D)SYSTEM INTEGRATION AND CHANGEProviding accessible information topatients and families is a key factorin promoting client-centred care.This year’s results indicate that themost frequent information availableto patients and families prior toadmission was regarding serviceswithin the hospital relevant to thecondition. Although there is informationthat is readily accessiblein most hospitals (for example,printed information on display,available at information deskor posted at bedside) withinrehabilitation services at thehospital, hospitals can enhancehow they provide information bycreating new innovative processesto provide additional informationprior to a patient’s admission(Figure 6).How to Report aComplaint orCommendationServices Within theCommunity Relevant tothe ConditionServices Within the<strong>Hospital</strong> Relevant to theConditionTaking Part in Researchor Clinical TrialsPatientAdvocate/OmbudspersonServices That SupportWellness, Improvementand Quality of LifeProviding Information to Patients/Families Prior to Admission0 20 40 60 80Percent of <strong>Hospital</strong>sSource: <strong>Hospital</strong> Report 2007: SIC Survey.Figure 6PAGE 14