R E H A B I L I T A T I O N - Ontario Hospital Association

SUMMARY OF RESULTS (CONT’D)SYSTEM INTEGRATION AND CHANGEThis year’s results indicatethat hospitals are frequentlyimplementing a client-centredapproach to service delivery atthe system level. One of the waysof measuring a client-centredapproach is through the use anddissemination of patient/familyfeedback. Figure 4 illustrates thathospitals are most frequently usingand sharing their results with theirmanagement team, hospital staffand board committees. The useand dissemination of patientsatisfaction data to communities,patients and families is very lowcompared to the use and disseminationto health professionals.Although hospital scores show awide variation, hospitals in generalcan continually improve their levelsof sharing and disseminating datawith their communities and withcurrent/former patients and families.How they share and use theinformation are also key aspectsin improving quality of patient care.Use and Dissemination of Patient Satisfaction Data via Verbal Presentation and Discussion of ResultsCurrent or Former Patientsand FamiliesCommunity at LargeStaff/Committee Focusedon Quality ImprovementPatient Care and OtherHospital StaffPhysiciansManagement TeamThe Board or BoardCommitteesSource: Hospital Report 2007: SIC Survey.0 20 40 60 80 100Percent of HospitalsFigure 4PAGE 12