SECTION 5: Provider Claims Information - TRICARE Overseas

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TRICARE overseas ProgramProvider ManualMailYou can submit a Claim Form, along with the Itemized Invoice,by mail. Claim Forms and invoices can be sent in any language,in any currency. If you receive an Authorization Form fromInternational SOS, the proper mailing address will be includedon this form.For Active Duty Service Members (ADSM), all completed paperClaim Forms and Itemized Invoices can be mailed to:TRICARE overseas ProgramP.O. BOX 7968Madison, Wisconsin 53707-7968USAFor all other beneficiaries in the Eurasia-Africa Region, allcompleted paper Claim Forms and Itemized Invoices can bemailed to:TRICARE overseas ProgramP.O. BOX 8976Madison, Wisconsin 53708-8976USAFor all other beneficiaries in the Pacific Region and Latin AmericaRegion, all completed paper Claim Forms and Itemized Invoicescan be mailed to:TRICARE overseas ProgramP.O. BOX 7985Madison, Wisconsin 53707-7985USAWeb-based Claims SubmissionoptionsThere are two Web-based claims submission options available –Online Claim Submission and Secure Message Transmission.To use either of these options, you will need to register on theProvider Portal online at www.tricare-overseas.com to obtain ausername and password. Additional information about how toregister and use the Provider Portal can be found in Section 6(page 69) of this TOP Provider Manual.Note: Providers who do not have Internet access will need tosubmit their claims via overseas fax or overseas mail.Secure Message TransmissionThe first web-based option is Secure Message Transmission.Once you become a registered Provider on thewww.tricare-overseas.com portal, you can upload a scannedcopy of the completed paper Claim Form and Itemized Invoice.Below is the screen that will appear when you log ontowww.tricare-overseas.com.Click here to submitclaims using SecureMessage Transmission.Note: Due to the lead time involved with overseas mail,submitting your claims via overseas mail may result in delayedpayment.FaxClaim Forms and invoices can be faxed in any language, in anycurrency.You can submit a Claim Form, along with the Itemized Invoice, tothe following fax number: +1-608-301-2251Note: All claims must be sent to this fax number, which isequipped to handle large volumes of faxes.Additionally, any claims-related correspondence can be faxed to:+1-608-301-2250Note: Claims sent to this correspondence fax number will not beprocessed for reimbursement.34
TRICARE overseas ProgramProvider ManualSecure Message Transmission: Compose a MessageTo send a message to the TOP Claims Customer ServiceDepartment, you can click the ‘Compose Message’ button.Selecting the ‘Compose Message’ button allows you to seea subset of message subjects to select: New Claim, ClaimStatus, General, Eligibility, or Appeals. Each message typehas a set of input fields where you will supply informationthat will help the TOP Claims Customer Service Departmentassist in the resolution of your inquiry.{Here you can see a record of otherclaims which have been previouslysent and processed.SECTIoN 5Provider Claims InformationNote: There is also the quick button option ‘Send New Claim’ tosubmit your claim via Secure Message Transmission directly.Full instructions on how to submit claims via Secure MessageTransmission are included in this section, see page 37.35
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SECTION 5: Provider Claims Information - TRICARE Overseas

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