12.07.2015 Views

Quotation for Scanning of documents. Dear Sirs, I am directed to ...

Quotation for Scanning of documents. Dear Sirs, I am directed to ...

Quotation for Scanning of documents. Dear Sirs, I am directed to ...

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

------F.No.K-11012/1/2007-IECGovernment <strong>of</strong> IndiaMinistry <strong>of</strong> Rural DevelopmentDepartment <strong>of</strong> Land ResourcesNBO Building, G wing,Nirman Bhawan,New DelhiToDatecL:.?.t.12.2007Subject: <strong>Quotation</strong> <strong>for</strong> <strong>Scanning</strong> <strong>of</strong> <strong>documents</strong>.<strong>Dear</strong> <strong>Sirs</strong>,I <strong>am</strong> <strong>directed</strong> <strong>to</strong> state that Department <strong>of</strong> Land Resources, Ministry <strong>of</strong> RuralDevelopment invites sealed tenders from authorized dealers <strong>for</strong> development <strong>of</strong> a s<strong>of</strong>tware, andpurchase <strong>of</strong> a Server and also <strong>for</strong> <strong>Scanning</strong> <strong>of</strong> <strong>documents</strong> project <strong>for</strong> the use in RecordManagement System, <strong>of</strong> the Department <strong>of</strong> Land Resources,Nirman Bhawan, New Delhi.I. Specification <strong>of</strong> S<strong>of</strong>tware - As enclosed in Annexure' A' .The Back-End s<strong>of</strong>tware will be M.S. SQL 2000 higher version.Note: The package is <strong>to</strong> be developed <strong>for</strong> the "Multiuser" environment, all the scanned<strong>documents</strong> need <strong>to</strong> be s<strong>to</strong>red in a centralized server and enabled <strong>to</strong> be accessed by theworkstations.II. Confi2uration <strong>of</strong> Server (Mininum)Server Intel Xeon dual core 2.8 GHz (dual processing capable) 2 MB L2 Cache, 800MHz FSB, 2 GB DDR2 RAM @400 MHz 3x72 GB @ 10K RPM SCSI Hard disks,RAID dual channel with U320/SAS RAID controller with 128 MB cache, 1.44 MBFDD, CD ROM, DVD writer, 20/40 GB DAT Drive, 17" TFT Screen, 10/100/1000MBPS LAN Card, Keyboard, Mouse and Windows Server 2003 with license<strong>for</strong> 5 user-01 No.


-III. Scannin1!<strong>of</strong> <strong>documents</strong> with pastin1!stickers etc. - 5 lakhs records approx. (standard filesize)2. Terms and conditions <strong>for</strong> <strong>Quotation</strong>: As per annexure I.3. Important dates:I. Date and Time <strong>for</strong> acceptance <strong>of</strong> tender 16.01.08 bv 3.00 PMii. Date and Time <strong>of</strong> opening <strong>of</strong> tender 16.01.08 bv 4.00 PM4. If you are interested you may kindly send your rates <strong>for</strong> above said items separately <strong>to</strong> theundersigned on or be<strong>for</strong>e the stipulated ate and time in a sealed cover separately containingh d . " . ~ "Q( f . ea mg uotatlOn 10r n<strong>am</strong>e 0 Item ) " .5. This is also available on the website <strong>of</strong> this Department dolr.nic.in.Yours faithfully,0/J~(NA VIN CHANDRA)UNDER SECRETARY TO THE GOVT. OF INDIAPh: 23063599ISSUED ON~6 DEC7007'N'T'AL~...;. J ' ,... ~._. .......---.--.


..........Appendix "A",j'... S<strong>of</strong>tware Package Features. The Developed s<strong>of</strong>tware package salient features are mentioned as below:-. Security. DLoginwithAdmin. DFile Master Creation. DFile Number. DFinancial Year. DFile n<strong>am</strong>eDFile Category. FileEntry. DSelect file Number. DCreate no <strong>of</strong> Pages Required <strong>for</strong> scanning. DUnk scan page with relevant page number· Search Engine/Report:-. The user can search any <strong>of</strong> the files with any <strong>of</strong> the following lields:-. DFinancial Year:· DFileN<strong>am</strong>e. DFileNumber· DCategory. NOTE:-oThe package shall be developed <strong>for</strong> the "multi-user" environment; all thescanned <strong>documents</strong> will be s<strong>to</strong>red in a centralized in server and can beaccessed by the workstations. The server should have M.S. WindowsServer 2003 as operating system or its higher version.. The Back-End S<strong>of</strong>tware will be M.S. SQL 2000 or higher version and inworkstations, M.S. windows 2000/XP/VISTAas O.S.


.......This document outlines the preJiminary requirements <strong>for</strong> development <strong>of</strong> aLAN based s<strong>of</strong>tware <strong>to</strong> s<strong>to</strong>re, archive and retrieve <strong>documents</strong>, files and record. ThisRequest <strong>for</strong> Proposal (RFP) consists <strong>of</strong> two parts as indicated below:-(a) Part I. This part covers the background, the objectivc functionalspecifications/requirements and the general rcquirements <strong>of</strong> the s<strong>of</strong>tware from theuser perspective.(b) Part II. This part consists <strong>of</strong> the commercial aspects <strong>of</strong> the procurements.Payment terms, services <strong>to</strong> be per<strong>for</strong>med by the supplier.Submission <strong>of</strong> Quotes. Vendors will submit two bids in two separate envelops. Thetwo bids will be Technkal Bid (ie T-Bid) and Commercial Bid (ie Q-Bid). Eachenvelope must be suitably markcd <strong>to</strong> indicate thc type <strong>of</strong> bid.PART 1 : GENERAL AND FUNCTIONALREQUIREMENTS. There exists a requirement <strong>to</strong> develop a LAN based application s<strong>of</strong>tware packageand <strong>to</strong> provide a competent SERVER <strong>to</strong> be used by users at Department <strong>of</strong> LandResources, Ministry <strong>of</strong> Rural Developmcnt which can digitize, archive andretrieve old files, records and <strong>documents</strong> occupying large <strong>of</strong>fice spaces, Theapplication should facilitate search based on user defined queries, strings,par<strong>am</strong>eters, etc.. The s<strong>to</strong>red <strong>documents</strong> should be accessible over LAN, the system should alsoallow querying and generation <strong>of</strong> various reports. The application should besimple <strong>to</strong> use, lean in terms <strong>of</strong> resources, secure and user-friendly. In the context<strong>of</strong> the present project, the term 'document' would cover papers, files, reports,proceedings, drawings, etc. The term 'archival' mean s<strong>to</strong>rage <strong>of</strong> in<strong>for</strong>mationwhether <strong>for</strong> short term or long term and irrespective <strong>of</strong> medium on which is itgetting s<strong>to</strong>red, The system should cater <strong>for</strong> adequate search facilities like searchon the basis <strong>of</strong> (Keywords/date) or on user par<strong>am</strong>eters.. Functional Requirements <strong>of</strong> the System. The system shall provide a convenient <strong>to</strong>ol <strong>to</strong> the management <strong>for</strong> trans<strong>for</strong>mation<strong>of</strong> existing <strong>documents</strong> from print <strong>to</strong> e-media by scanning <strong>of</strong> <strong>documents</strong>,organizing, and s<strong>to</strong>ring these <strong>documents</strong> on hard disks <strong>for</strong> easy, fast andcomprehensive search and access over nodes on network.. The application should facilitate annotation <strong>of</strong> the digitized data while preservingthe original contents. The original contents <strong>of</strong> <strong>documents</strong>, drawings, etc. need <strong>to</strong>be preserved in jpg <strong>for</strong>mat so that no modification is permissible <strong>to</strong> them. Alldigitization work is <strong>to</strong> be carried out on the premises <strong>of</strong> the Dcpartment <strong>of</strong> LandResources only.


. Access <strong>to</strong> the digitized data is <strong>to</strong> be provided <strong>to</strong> only authorized users and strictlyas per rights and privileges assigned <strong>to</strong> the users. The system must facilitatemanagement <strong>of</strong> users and user access rights and privileges.. Tbe .system.should be able <strong>to</strong> generate reports as indicated at Appendix "A". Thislist is purely indicative and the scope <strong>of</strong> the reports should be finalized at the SRSstage only.. The s<strong>of</strong>tware should facilitate adding digitized data in a progressive manner, postimplementation, while in use by the user. Facility <strong>to</strong> backup and res<strong>to</strong>re thecomplete data without loss <strong>to</strong> he providedwithout redoing the whole process.. It should have adequate wizard <strong>to</strong> guide the user through the completeinstallation.. Data integrity and consistency must be ensured. The proposed system should alsocater <strong>for</strong> fast query retrieval. The application must provide a structured filingmechanism- provision <strong>to</strong> create multiple folder options, sub folders <strong>for</strong> s<strong>to</strong>ring <strong>of</strong><strong>documents</strong>. Scanner interfaces so that documcnts can be directly scanned in usingthe s<strong>of</strong>tware. Filing system should be able <strong>to</strong> differentiate between the 'Types' <strong>of</strong><strong>documents</strong>. The s<strong>of</strong>twarc would become a proprietary item <strong>of</strong> % Land Resources.. The scope <strong>of</strong> work includes digitization <strong>of</strong> about 5.00,000 pages (size A4 andlegal). .. The application would run on a network having Windows based environment.(Windows based as, System S<strong>of</strong>tware and databases). Other in-house developedinfo security products like disk encryption system. application <strong>for</strong> controllingUSB drives, etc. would need <strong>to</strong> be int,egratedwith the application.. The application must have appropriate <strong>to</strong>ols <strong>for</strong> facilitating regular backups andrecovery procedures.. The application should provide means <strong>of</strong> digitizing <strong>documents</strong> <strong>of</strong> various sizesranging from A4 <strong>to</strong> legal paper size, drawing ranging from A4 <strong>to</strong> A2 size.. The application should provide means <strong>of</strong> 'clean' the digitizeddata/<strong>documents</strong>/drawings. No in<strong>for</strong>mation from the <strong>documents</strong> or originalcontents should get erased or overwritten or lost in the process <strong>of</strong> cleaning thedata.. Appropriate data compression techniques should bc used by thc vendor <strong>to</strong>minimize/optimize the s<strong>to</strong>rage space, without compromising the systemper<strong>for</strong>mance and time <strong>for</strong> retrieval <strong>of</strong> in<strong>for</strong>mation.. The proposed database should be based on Micro S<strong>of</strong>t SQL Server withappropriate number <strong>of</strong> licenses and supported by OEM <strong>for</strong> one year and thereafteron AMC basis.. Databases with ATS are not <strong>to</strong> be quoted. A <strong>to</strong>tal <strong>of</strong> 20 users would log in<strong>to</strong> thesystem at a time. Thus, adequate licensesbc catered lor.


Inputs <strong>to</strong> the system. The proposed system should be able <strong>to</strong> accept inputsthrough'"scanning <strong>of</strong> <strong>documents</strong> directly. Appropriate security be imposed <strong>to</strong>ensure that such data is also protected securely and no deletion/modifications arepossible<strong>to</strong> suchdata. .· The system should be able <strong>to</strong> generate output in hard copies as well as s<strong>of</strong>tcopies.. Once a document is digitized, it should not be able <strong>to</strong> be removed from thearchived data by any unauthorized person. An appropriate work flow <strong>for</strong> approvalat suitable stages(s) be incorporated <strong>for</strong> deletion <strong>of</strong> such data.Other Aspects. Considering the nature <strong>of</strong> in<strong>for</strong>mation being digitized, work will be donc in thepremises indicated hy Department <strong>of</strong> Land Resources.· The system will be implementedon the computer network provided by the user.. Requirement <strong>of</strong> minimum resolution and other technical features <strong>of</strong> the hardwareshould be indicated.. Provide hand holding support <strong>for</strong> one month post acceptance/commissioning <strong>of</strong>the system.. Provide one year comprehensive on-site warranty on completion <strong>of</strong> that handholding period.Print and Online Help options. Proposed system must have the facility <strong>to</strong> havePrint Options <strong>for</strong> the Reports and other specified <strong>for</strong>ms in general/Pre-Printed<strong>for</strong>mat agreed and approved by the user.. ~.4._..Personnel <strong>to</strong> be deployed by the vendor.. Ifthe purchaser finds that any <strong>of</strong> the vendor's personnel have(a) Committed serious misconduct or have been c.hargedwith having committeda criminal action; OR(b) Has reasonable cause <strong>to</strong> be dissatisfied with the per<strong>for</strong>mance <strong>of</strong> any <strong>of</strong> thepersonnel.Then the vendor shall at the purchaser's written request specifying the groundsthere<strong>for</strong>e, <strong>for</strong>thwith provide as a replacement person with qualifications andexperience acceptable (\ the purchaser. The vendor shall have no claim <strong>for</strong>additional costs arising out <strong>of</strong> lor incidental <strong>to</strong> any removal and/or replacement <strong>of</strong>personnel.


Scope <strong>of</strong> Work. The Vendor is required <strong>to</strong> design, develop, implement, test and commission theapplication.· The vendor will have <strong>to</strong> provide training <strong>to</strong> the users and system administra<strong>to</strong>r <strong>of</strong>the buyer on the proposed applications.. The vendor will make sizing <strong>of</strong> the server in order <strong>to</strong> adequate speed over fullload as well as enough s<strong>to</strong>rage <strong>for</strong> scanned data.. The vendor will also provide Licenses <strong>for</strong> back-end s<strong>of</strong>tware (MS SQL Server),Data Entries in <strong>to</strong> developed s<strong>of</strong>tware package and training <strong>to</strong> the users etc.Vendor Responsibilities. The vendor must finalize the schedule <strong>of</strong> training in consultation with the buyer,as described in details subsequently.. The vendor should design the application sonware package using latest available<strong>to</strong>ols and technologies, standard process, etc.The vendor responsibility as mentioned above is only indicative and shall carry out allother activities. required <strong>for</strong> successful and satisfac<strong>to</strong>rv completion <strong>of</strong> the proiect. ascertified by the buyer.Department <strong>of</strong> Land Resources (Buyer's) Responsibilities. The department <strong>of</strong> Land Resources would provided <strong>to</strong> required <strong>documents</strong> <strong>to</strong> thedesignated personnel <strong>of</strong> the vendor <strong>for</strong> the purpose <strong>of</strong> digitization.. The Department <strong>of</strong> Land Resources would check <strong>for</strong> correctness <strong>of</strong> the developedpackage, any error in scanned data and the supplied hardware <strong>for</strong> Server.Training. For each hardware and s<strong>of</strong>tware component installed, the vendor is required <strong>to</strong>train the designated personnel <strong>to</strong> enable them <strong>to</strong> effectively operate and maintainthe <strong>to</strong>tal system. The system users (approximately five) from Department <strong>of</strong> LandResources shall be trained continuously at least <strong>for</strong> two working days, <strong>to</strong> explainthe basic functionalities <strong>of</strong> the system and how <strong>to</strong> use the system. Training willalso be carried out on aspects <strong>of</strong> maintenance and administration <strong>of</strong> the system,<strong>for</strong> designated personnel (about Three personnel). The vendor will carry out a halfa day workshop <strong>for</strong> the complete concerned staff <strong>of</strong> this <strong>of</strong>fice <strong>to</strong> explain them thesystem, its use and how <strong>to</strong> refer a digitized document, query the system, reportgeneration, etc, the vendor will have <strong>to</strong> quote <strong>for</strong> complete training as a limp sumcost. The training <strong>for</strong> system maintainers and administra<strong>to</strong>rs should includecomplete training on all modules and at all levels. The details <strong>of</strong> the trainingprogr<strong>am</strong>, Including scope <strong>of</strong> training and course ware will be worked out duringthe system design phase.


........... All arrangements <strong>for</strong> the above mentioned training are required <strong>to</strong> be made by thevendor. The buyer would only provide a class room <strong>for</strong> delivery <strong>of</strong> instructions <strong>to</strong>the trainees.· The vendor shall provide adequate number <strong>of</strong> hard and s<strong>of</strong>t copies <strong>of</strong> trainingcourseware and training materials <strong>to</strong> the purchaser <strong>for</strong> future reference. Standardinteractive demonstration and tu<strong>to</strong>rial package <strong>for</strong> each training shall also beprovided by the vendor <strong>for</strong> carrying our further <strong>of</strong>f-line training.PART II COMMERCIAL ASPECTSService Support during Hand Holding and warranty. During the warranty and the hand-holding period, the vendor will provide servicesupport. The service support shall include technical support <strong>for</strong> the per<strong>for</strong>mance,functionality and operation <strong>of</strong> the in<strong>for</strong>mation System supplied, On receiving acomplaint, the vendor will analyses the problem and invite the relevant technicalexperts. It is <strong>to</strong> be noted that no remote access/rcmole logging will be allowed bythe 0/0. L.R. <strong>to</strong> the vendor <strong>for</strong> the purpose <strong>of</strong> providing product support. Bugfixation and any defect observed in the s<strong>of</strong>tware is <strong>to</strong> be fixed hy the vendorduring the warranty period. The developed patch is <strong>to</strong> be uploaded on all others<strong>of</strong>t wares implemented as well.e Relevant <strong>documents</strong> from the OEM <strong>for</strong> support shall also be provided by theVendor. If the OEM is providing higher warranty, the s<strong>am</strong>e is <strong>to</strong> be passed on thebuyer by the vendor at no extra cost.Patches and Upgrades. The vendor shall be responsibility <strong>for</strong> uploading <strong>of</strong> allpatches/updates <strong>of</strong> the s<strong>of</strong>tware supplied during the warranty and the hand holdingperiod.Uptime During Warranty and Hand Holding An overall uptime <strong>of</strong> 95% would bemaintained during the hand holding and warranty period. The scope <strong>of</strong> hand holdingand warranty would be restricted <strong>to</strong> the s<strong>to</strong>res, goods, s<strong>of</strong>tware, services rendered andany other item supplied/provided by the vendor as part <strong>of</strong> the contract.. .. ..- .


Technical Bids. The in<strong>for</strong>mation in the technical bid should be complete in itself facilitate fulltechnical scrutiny. The vendor must volunteer all in<strong>for</strong>mation required <strong>for</strong> thispurpose. It must be borne in mind that no change <strong>to</strong> commercial bid, arising out<strong>of</strong> clarifications on technical bid, is permitted. The technical proposal submittedby the vendors should necessarily cover following details:-· Company pr<strong>of</strong>ile and details <strong>of</strong> infrastructure available <strong>for</strong> support in terms <strong>of</strong>technical competence/skill set, etc.Terms <strong>of</strong> Delivery and Payment· Payment Terms As per current practices, no advance payment is permissible.However, <strong>to</strong> ensure cash flow, commensurate with progress <strong>of</strong> the project and thedeliverables, stage payment schedule is suggested in slIcceeding paragraphs.· For Hardware & Licensed s<strong>of</strong>tware:- 100%against commissioning <strong>of</strong> equipments.· For Data Entry:- After completion <strong>of</strong> every 25,000 <strong>documents</strong> (5% <strong>of</strong> <strong>to</strong>tal<strong>documents</strong>), but separate bills would be needed.· The purchaser may at any time, by a written order given <strong>to</strong> the Vendor makechanges within 15days <strong>of</strong> the general scope <strong>of</strong> the general scope <strong>of</strong> the contract inanyone or more <strong>of</strong> the following:-. For S<strong>of</strong>tware Package (To be developed):-oo75% on the completion <strong>of</strong> S<strong>of</strong>tware Development and commissioning.25% After 3 months <strong>of</strong> successful commissioning.Commercial Bid. The Commercial Bids are <strong>to</strong> correspond <strong>to</strong> the Technical Bids and contain allcosting details as per the bill <strong>of</strong> material. Commercial bids <strong>of</strong> only technicallyqualified vendors will be considered. The in<strong>for</strong>mation in commercial bid must bein unitized <strong>for</strong>m so that commercial bid <strong>of</strong> all firms can be properly compared andLI vendor can be clearly established. The D/O Land Resources reserves the right<strong>to</strong> accept or reject any quotation without assigning any reason. The Vendor cannotchange the overall cost quoted in the original commercial bid. The <strong>for</strong>mat <strong>for</strong>submittingthe commercial bids is placed at Appendix "B".. Time Fr<strong>am</strong>e- The firm should ensure that the completion <strong>of</strong> the work within 24months from the date <strong>of</strong> awarding <strong>of</strong> the contract.


. Penalty Clause - If any <strong>of</strong> the terms and conditions <strong>of</strong> this contract are notadhered <strong>to</strong> on account <strong>of</strong> the proven negligence <strong>of</strong> the vender or any default ormisdemeanor on his part the vender will be liable <strong>to</strong> pay a penalty <strong>for</strong> such lapse.In all such cases the fault <strong>of</strong> vender must be clearly established. The quantum <strong>of</strong>the penalty (not exceeding 10%<strong>of</strong> the <strong>to</strong>tal <strong>am</strong>ount) will be fixed by the DoLR atthe level <strong>of</strong> Direc<strong>to</strong>r (Admn.). Any dispute in this regard will be arbitrated by theJoint Secretary(WM). etretcredPART III - EVALUA TION CRITERIAThe evaluation will be carried out in three stages as indicated below:-Vendor EvaluationTechnical Evaluation· Commercial EvaluationVendor Evaluation. The firm must have a turnover <strong>of</strong> not less than Rs. 20 Lacks in each <strong>of</strong> the lastthree financial years. For this purpose the last financial year would be consideredas the one ended on 3] .03.2007.. Past Experience The vendor must have implemented at least one projectinvolving digitization and archival <strong>of</strong> <strong>documents</strong> during last three years from thedate <strong>of</strong> issue <strong>of</strong> this RFP. The vendor must have executed at least one projectpreferably <strong>for</strong> any Government Department.. The vendor must have an established service base at New Delhi.Technical Evaluation. Only those firms which qualify Vendor Evaluation ""ill qualify <strong>for</strong> Technicalqualification.Commercial.Valuation: Computation <strong>of</strong> LI Vendor. Net cost <strong>of</strong> Hardware, S<strong>of</strong>tware, Training & Job work <strong>for</strong> <strong>Scanning</strong> and Warrantywould be added up <strong>to</strong>gether <strong>to</strong> compute L 1 vendor.


Appendix "8"FORMAT FOR COMMERCIALBIDS.No. Description Qty. Rate Total Cost1 Server 01 No.Con fig. Xeon ServerMinimum configuration as specified inthe tender......................................................................."".........................................................................................................2O.S. ................................... -Development <strong>of</strong> S<strong>of</strong>tware Package 01 No.<strong>for</strong> Scanned Data S<strong>to</strong>rage & RetrievalSystem.3 MS SQL 2000 Server Licensed s<strong>of</strong>tware 01 No.<strong>for</strong> 20 user license. (Back End <strong>for</strong> Data4Base). -Training <strong>for</strong> Users & Administra<strong>to</strong>rs. 01 No.5(Scope defined as above) .---<strong>Scanning</strong> Job work (Per Page) 5,00,0006 Annual AMC Charges <strong>for</strong> three years,after warranty----------<strong>for</strong> item sr. no. 1 <strong>to</strong> 3 (Per Annum).Total = Rs.Total in words (with out taxes) = Rupees ... ...... ... ... ... ............ ......... ... ... .........................................................................................................................Tax (VAT <strong>for</strong> item Sr. No.1 <strong>to</strong> 3) Rs.Service Tax <strong>for</strong> item sr. no. 4 <strong>to</strong> 6. Rs.Total Cost <strong>of</strong> project (in figure) = Rs.Totai Cost <strong>of</strong> project (in words) = Rupees ................................................(including all taxes) ......................................................................................................................-


. .... ~. .-~.STANDARD TERMS AND CONDITIONS OF CONTRACT(STACs)Annexure I Format <strong>for</strong> Per<strong>for</strong>mance Bond?1. Definitions. In context <strong>of</strong> this document following definitions will apply:-(a) Purchaser. The purchaser is the President <strong>of</strong> India acting through the authority issuingthe purchase order. This term is synonymous <strong>to</strong> Buyer.(b) Supplier. The supplier is the party, which contract <strong>to</strong> supply goods and services. Theterm includes his employees and agents. This term is synonymous <strong>to</strong> Contrac<strong>to</strong>r.(c) Consignee. The consignee is the authority specified in the contract <strong>to</strong> whom suppliesare <strong>to</strong> be delivered.(e) Vendor. The vendor is the party <strong>to</strong> whom tender enquiry has been sent. The partymayor not respond <strong>to</strong> the tender enquiry.2. Validity. Themodified by thesupplier.STAt as stipulated hereunder except <strong>to</strong> the extent agreed <strong>to</strong> thepurchaser, in writing, shall supersede conditions stipulated by theTender4. The purchaser may reject a tender without assigningreason.5. The purchaser may not accept the lowest tender.Contract6. The contract shall deem <strong>to</strong> have been concluded by the 'acceptance <strong>of</strong> tender' issued inthe <strong>for</strong>m <strong>of</strong> a purchase order. The acceptance may be communicated <strong>to</strong> the supplier byfax or registered/speed post. The supplier is required <strong>to</strong> acknowledge receipt <strong>of</strong> theacceptance within 3 days. However, non-acknowledgement on the part <strong>of</strong> the Supplierdoes not affect the 'acceptance <strong>of</strong> tender' or the conclusion <strong>of</strong> contract.7. All communications by the Purchaser <strong>to</strong> the Supplier will be deemed <strong>to</strong> have beenmade if sent by fax, telex or registered/speed post <strong>to</strong> the number or address furnishedby the Supplier.8. The purchaser shall not be liable <strong>for</strong> any obligation, monetary or otherwise, that hasnot been expressly stated in the contract.9. The supplier shall deem <strong>to</strong> have indemnified the Purchaser against all claims by thirdparties relating <strong>to</strong> the contract, including but not limited <strong>to</strong> intellectual property rights.10. The supplier shall not disclose any in<strong>for</strong>mation provided <strong>to</strong> him by the Purchaser except<strong>to</strong> the extent required <strong>to</strong> execute the contract.


Effective Date <strong>of</strong> Contract;11. The effective date <strong>of</strong> the Contract willbe the date on which the last <strong>of</strong> the followingis complied with :-(a)Asstated in purchase order/acceptance <strong>of</strong> tender.Specifications12. The specifications governing the item <strong>to</strong> be supplied will be provided with thetender enquiry as an enclosure. A quote received against a tender enquiry shall bedeemed <strong>to</strong> commit the supplier <strong>to</strong> those specifications, unless explicitly statedotherwise in the quote.13. Where an aspect is not covered in the specification, the Supplier shall be required<strong>to</strong> con<strong>for</strong>m <strong>to</strong> the good quality standards that he had provided in the past <strong>to</strong> thePurchaser or <strong>to</strong> any other buyer.14. The specification contained in the tender enquiry may be modified if requisitespecifications are not available, by mutual consent in written be<strong>for</strong>e the contract isaccepted.Warranty.15. For the purpose <strong>of</strong> this document, provisions applicable <strong>for</strong> warranty period. Ingeneral, the warranty will come in<strong>to</strong> effect after the commissioning <strong>of</strong> the completesystem and its subsequent acceptance by the user.16. Hardware(a) The contrac<strong>to</strong>r shall warranty on the hardware <strong>for</strong> a period as specified by the OEMwith a minimum period <strong>of</strong> one year, post successful completion <strong>of</strong> trials andcommissioning <strong>of</strong> the complete system in <strong>to</strong>tality. Onsite support shall be provided bythe contrac<strong>to</strong>r within the project cost, during the period <strong>of</strong> warranty. The vendor mustpass on the additional warranty <strong>of</strong>fered by the hardware OEM<strong>to</strong> the buyer at no extracosfif any.(b) In case <strong>of</strong> defects occurring <strong>to</strong> Hard DiskDrives<strong>of</strong> server, during the warranty period,the disk is <strong>to</strong> be replaced by the Contrac<strong>to</strong>r free <strong>of</strong> cost. Similarly,any Magnetic mediarendered defective during the warranty period would be replaced free <strong>of</strong> cost within 15workingdays.17. S<strong>of</strong>tware. The contrac<strong>to</strong>r shall stand warranty <strong>for</strong> the s<strong>of</strong>tware; it'scus<strong>to</strong>mizatinn/ mndification etc. <strong>for</strong> a period <strong>of</strong> 1 year, post successful commissioning <strong>of</strong>the system and acceptance by the buyer. This is <strong>to</strong> ensure the per<strong>for</strong>mance <strong>of</strong> thesystem as a whole. The warranty extended by the s<strong>of</strong>tware OEM will, by no way, affect


,the warranty provided by the OEM. The vendor will pass down the benefits andadditional warranty provided by the s<strong>of</strong>tware OEM <strong>to</strong> the buyer, at no extra cost. Thes<strong>of</strong>tware warranty will include product support post commissioning <strong>of</strong> the completesystem. The scope <strong>of</strong> this warranty will cover debugging <strong>of</strong> the s<strong>of</strong>tware, necessaryupdates and patch management, upgrades and data management.18. Uptime. The vendor will provide the agreed uptime <strong>of</strong> the s<strong>of</strong>tware and the system.Generally an uptime <strong>of</strong> 95% is <strong>to</strong> be provided by the contrac<strong>to</strong>r. Generally, the uptimewill be calculated based on the premise that 8 hrs a day, 5 days a week and 52 weeks ina year. This assumption may be modified based on user's specific requirements.Payment_<strong>to</strong>wards any default will be adjusted against the per<strong>for</strong>mance guaranteedeposited.Price:-19. When quoting against a tender enquiry, all components <strong>of</strong> the price <strong>of</strong> such as thebasic price and different types <strong>of</strong> taxes and charges shall be listed separately. Where'rates' are applicable, they shall be explained clearly.20. Price quoted in the tender shall be fixed. In exceptional circumstances, where a pricevariation clause becomes unavoidable, the modalities <strong>of</strong> price variation must beexplicitly stated.21. The purchaser shall not be liable <strong>for</strong> any payment that has not been included in thetender.22. The supplier should quote <strong>to</strong> the Purchaser the lowest price at which he is supplyingthe item <strong>of</strong> similar quality <strong>to</strong> other buyers.Payments Terms24. The payment terms should be negotiated with the vendor be<strong>for</strong>e placement <strong>of</strong> order.25. Hardware Procurement. 100% payment shall be made against delivery and successfulcommissioning <strong>of</strong> server and licensed s<strong>of</strong>tware. Copy and posts the "payment Terms"From RFPstart from "Terms <strong>of</strong> Delivery and Payment" and go up <strong>to</strong> "Commercial BidHeading"Taxes & levies26. Details <strong>of</strong> Excise Duty, if any, are <strong>to</strong> be indicated. Exemption Certificate <strong>for</strong> Octroi,Cus<strong>to</strong>m Duty, Excise and <strong>for</strong>m '0' <strong>for</strong> admitting ST @4% and service Tax@12.36% will beprovided if specified & applicable. FE conten,t, if any, is <strong>to</strong> be indicated separately, <strong>for</strong>which Cus<strong>to</strong>m Duty Exemption certificate is required. Cus<strong>to</strong>m duty exemption asapplicable is <strong>to</strong> be catered <strong>for</strong>. Any other tax is <strong>to</strong> be paid on actual.. "... -. .Per<strong>for</strong>manceBank Guarantee27. The vendor is required <strong>to</strong> furnish per<strong>for</strong>mance guarantee, within 30 days <strong>of</strong> signing<strong>of</strong> the Contract, by the way <strong>of</strong> Bank Guarantee <strong>for</strong> an <strong>am</strong>ount <strong>of</strong> 10% <strong>of</strong> the Order Value


<strong>of</strong> s<strong>of</strong>tware development payment valid up <strong>to</strong> the warranty period or 10% payment shallbe released after the completion <strong>of</strong> warranty period. The Bank Guarantee should beissued by the nationalized bank and confirmed by the SBI. A specimen <strong>of</strong> thePer<strong>for</strong>mance Bond is at Annexure A28. The purchaser, based entirely on his judgment, may appropriate the per<strong>for</strong>manceguarantee deposit or make deduction from it should the Supplier fail <strong>to</strong> discharge anycontractual obligation. ~Qualitv29. The quality <strong>of</strong> the s<strong>to</strong>res delivered according <strong>to</strong> this contract shall correspond <strong>to</strong> thetechnical conditions and standards valid <strong>for</strong> the deliveries <strong>of</strong> the s<strong>am</strong>e s<strong>to</strong>res <strong>for</strong> insupplier'~ country .or specifications enumerated as per Per<strong>for</strong>mance Bond and shall alsoincludetherein modification <strong>to</strong> the s<strong>to</strong>re.ssuggested bythe Purchaser.Consi~nee's Ri~ht <strong>of</strong> Reiection.31. Not withstanding the fact that an item may have been inspected prior <strong>to</strong> dispatch,the consignee will have the right <strong>to</strong> reject it, in whole or part, if it is observed that theitem supplied does not con<strong>for</strong>m <strong>to</strong> the specifications or has been d<strong>am</strong>aged. Suchrejection shall be communicated <strong>to</strong> the supplier within 10 days <strong>of</strong> item reaching theConsignee's premises.Arbitration32. In the event <strong>of</strong> any dispute arisingout <strong>of</strong> the contract, it shall be referred <strong>to</strong> the solearbitra<strong>to</strong>r, Additional Secretary, Department <strong>of</strong> Land Resources, Ministry <strong>of</strong> RuralDevelopment, Government <strong>of</strong> Indiaor his nominee. The award <strong>of</strong> the arbitra<strong>to</strong>r shall befinal and bindingon both parties <strong>to</strong> the contract.Forcemaieure.33. If either <strong>of</strong> the parties suffer delay in due execution <strong>of</strong> their contractual obligationdue <strong>to</strong> the operation <strong>of</strong> one or more <strong>of</strong> the <strong>for</strong>ce majeure events such as but not limited<strong>to</strong>, act <strong>of</strong> God, War, food, earthquake, strikes, Lockouts, fire, epidemics, riots, civilcommotions etc. the agreed time <strong>for</strong> the cdmpletion <strong>of</strong> respective obligations.shall beextended by a period <strong>of</strong> the time equal <strong>to</strong> the period <strong>of</strong> the delay occasioned by suchevents. On the occurrence and cessation <strong>of</strong> any such event, the party effected therebyshallgive notice in writing <strong>to</strong> the other party. Such notices <strong>to</strong> be given within 15 days <strong>of</strong>occurrence/cessation <strong>of</strong> the event concerned. If the <strong>for</strong>ce majeure conditions continuebeyond 30 days.theparties shall mutuallydecide about the future course <strong>of</strong> action.liquidated D<strong>am</strong>a~es.34. In the event <strong>of</strong> the supplier's failure <strong>to</strong> submit the Bonds / Guarantees andDocuments, supply <strong>of</strong> goods and services and conduct <strong>of</strong> trials, implementations <strong>of</strong> thesolution, training etc. as per the schedule in the contract, the Purchaser may, at his sole


discretion , will not release the balance 10% <strong>of</strong> payment until the completion <strong>of</strong> thecontract.Claims35. The claims may be presented either:-(a) On Quantitv <strong>of</strong> the S<strong>to</strong>res. In case it does not correspond <strong>to</strong> the quantity shown inthe Packing List/Insufficiency in packing or,(b) On...QlJalitV--0f.the.-S<strong>to</strong>res. In case it does not correspond <strong>to</strong> the qualitymentioned in this contract.36. The quantity claims <strong>for</strong> deficiency <strong>of</strong> quantity shall be presented within 15 days <strong>of</strong>completion <strong>of</strong> inspection and acceptance <strong>of</strong> goods.37. The claims <strong>for</strong> defects or deficiencies in quality noticed during the inspection shallbe presented within 15 days <strong>of</strong> completion <strong>of</strong> inspection and acceptance <strong>of</strong> goods.Quality claims shall be presented <strong>for</strong> defects or deficiencies in quality noticed duringwarranty period earliest but not later than 15 days after expiry <strong>of</strong> the warrantee period.38. The description and quantity <strong>of</strong> the s<strong>to</strong>res are <strong>to</strong> be furnished <strong>to</strong> the Supplier alongwith concrete reasons <strong>for</strong> making the claims. Copies <strong>of</strong> all the justifying <strong>documents</strong> shallbe enclosed <strong>to</strong> the presented claim. The Supplier will settle the claims within 45 daysfrom the date <strong>of</strong> the receipt <strong>of</strong> the claim at the Purchaser's <strong>of</strong>fice, Subject <strong>to</strong> acceptance<strong>of</strong> the claim by the Supplier, In case no response in received during this period the claimwill be deemed <strong>to</strong> have been accepted.39. The supplier shall collect the defective or rejected goods from the <strong>of</strong>fice <strong>of</strong> thePurchaser and deliver the repaired or replaced goods at the s<strong>am</strong>e <strong>of</strong>fice under Supplier'sarrangement.40. Claims may also be settled by deduction <strong>of</strong> cost <strong>of</strong> goods under claim from bondssubmitted by the Supplier or payment <strong>of</strong> claim <strong>am</strong>ount by supplier through demanddraft drawn on Indian Bank, in favour <strong>of</strong> P & A.a. Ministry <strong>of</strong> Rural Development, NewDelhi.Short Closure or Termination41. The-ptifcha-se-r-shail have the right <strong>to</strong> terminate or short close this Contract in part or infull in any <strong>of</strong> the following cases :-(a) The delivery <strong>of</strong> the item is delayed <strong>for</strong> causes not attributed <strong>to</strong> <strong>for</strong>ce Majeure <strong>for</strong> morethan one month after the scheduled date <strong>of</strong> delivery. .(b)The vendor is declared bankrupt or becomes insolvent.(c) The delivery <strong>of</strong> material is delayed due <strong>to</strong> causes <strong>for</strong> <strong>for</strong>ce Majeure by more than threemonths.


(d) The Purchaser has notices that the supplier has utilizedIndian/Foreign agent in getting this contract and paid anyindividual/company etc.(e) As per the decision <strong>of</strong> the Arbitra<strong>to</strong>r.the services <strong>of</strong> anycommission <strong>to</strong> such42. Not withstanding any provision contained herein, the Purchaser may, at any timeafter giY!!1f!. thr.e~".~ritten notices, at an interval <strong>of</strong> 15 days each may terminate thecontract, in whole or in part by requiring the supplier, <strong>to</strong> discontinue the per<strong>for</strong>mance<strong>of</strong> any or all <strong>of</strong> the services or work mentioned herein, in which case the supplier shallhave no claim against the purchaser, by reason <strong>of</strong> such termination except that thepurchaser shall pay <strong>to</strong> the supplier, all <strong>am</strong>ounts due <strong>to</strong> the supplier on account <strong>of</strong> worksalready completed by the time <strong>of</strong> issue <strong>of</strong> termination letter, but the purchaser shall nobe liable <strong>to</strong> pay any bonus, d<strong>am</strong>age or other claims <strong>of</strong> the Contract <strong>for</strong> loss <strong>of</strong> expectedpr<strong>of</strong>it on or interest in the in complete portion <strong>of</strong> the work and services provided that ifat any time there is any time there is any change in the constitution <strong>of</strong> the supplier'scompany, the purchaser will have the right <strong>to</strong> the"terminate the contract <strong>for</strong>thwith. Thesupplier shall not be entitled <strong>to</strong> any compensation on this account but will be paid anypayment due <strong>to</strong> as on the effective date <strong>of</strong> termination.Risk Purchase43. Should the supplier fail <strong>to</strong> deliver an item within the contracted delivery period orrepudiate the contract be<strong>for</strong>e the delivery date, the Purchaser, without prejudice <strong>to</strong> hisright <strong>to</strong> recover d<strong>am</strong>ages <strong>for</strong> breach <strong>of</strong> contract, may cancel the contract in part or inwhole and may purchase elsewhere, on the account and at the risk and cost <strong>of</strong> thesupplier, the item not delivered, within 12 months <strong>of</strong> the breach <strong>of</strong> contract. He maypurchase another item <strong>of</strong> similar general description, in case the item exactlycon<strong>for</strong>ming <strong>to</strong> the particulars <strong>of</strong> the contracted item is not readily procurable. ThePurchaser shall be entitled <strong>to</strong> recover from the supplier all costs incurred by thePurchaser during the RiskPurchase that are in excess <strong>of</strong> the costs he would have had <strong>to</strong>incur as per the original contract.44. . Tbp...rJJr.cb.~s~r.-shall have the right <strong>to</strong> ignore the tender <strong>of</strong> the original Supplierduring the RiskPurchase. The manner <strong>of</strong> carryingout the RiskPurchase shall be entirelyat the discretion <strong>of</strong> the Purchaser. However,the Purchaser shall server a notice <strong>of</strong> suchpurchase on the defaulting Supplier.LAW45. Compliance with Statu<strong>to</strong>rv and Other Regulations.(a) The contract shall be governed bythe Laws<strong>of</strong> India.(b) The supplier and/or agencies shall in all matters arising in the per<strong>for</strong>mance <strong>of</strong> thecontrac<strong>to</strong>r con<strong>for</strong>m, at their own expense, with the provisions <strong>of</strong> all Central or StateStatutes, Ordinances or laws and the rules, regulations or bye-laws <strong>of</strong> any local or other


, II"II.II1Iduly constituted authority and shall keep the Purchaser indemnified against all penaltiesand liabilities <strong>of</strong> every kind <strong>for</strong> breach <strong>of</strong> any such statute, ordinance, law, ruleregulation or bye-law, etc.(c) The supplier and/or agencies shall give all notice ~nd pay all fees and taxes required <strong>to</strong>be giv~n-on~j'aid"under any Central or States Statutes, ordinances or other laws or anyregulations or bye-laws <strong>of</strong> any local or other duly constituted authority in relation <strong>to</strong> theservices <strong>of</strong> the contract.46. Jurisdiction The contract shall be deemed <strong>to</strong> have been made at the placefrom where the purchase order is issued and only the courts <strong>of</strong> that place shall havejurisdiction <strong>to</strong> decide on any dispute arising out <strong>of</strong> the contract.47. Certificate Regarding Troian. Trap Doors, Viruses, etc. A Certificate in the followingCERTIFICATEON MALICIOUS CODE(Thiscertificate is <strong>to</strong> be rendered on company's letterhead)1. This is <strong>to</strong> certify that the hardware and the s<strong>of</strong>tware being <strong>of</strong>fered as part <strong>of</strong> the contract does not contain anykind <strong>of</strong> maliciouscode that would activate procedure <strong>to</strong> :-(a)(b)(c)Inhabit the desired and the designated function <strong>of</strong> the eGuipment.Cause physicald<strong>am</strong>age <strong>to</strong> the user or his equipment during the operational exploitation <strong>of</strong> the equipment.Tap in<strong>for</strong>mation regarding network, network users and in<strong>for</strong>mation s<strong>to</strong>red on the network that is classifiedand/ 0;' r~~ath"g "l'c,..SeCbi)ty.2. There are no Trojans, Viruses ,Worms, Spywares or any malicious s<strong>of</strong>tware on the system and in the s<strong>of</strong>twaredeveloped.3. This firm is liable in case <strong>of</strong> physical d<strong>am</strong>age. loss <strong>of</strong> in<strong>for</strong>mation and those relating <strong>to</strong> copyright and IntellectualProperty rights (IPRs),caused due <strong>to</strong> activation <strong>of</strong> any such maliciouscode in embedded/ shipped s<strong>of</strong>tware.(Signed)DesignationDate:-N<strong>am</strong>e and address <strong>of</strong> firm<strong>for</strong>mat is <strong>to</strong> be furnished by the vendor:-Place:-Company Seal(Authorised Signa<strong>to</strong>ry)Place:Date:


48. The Contrac<strong>to</strong>r shall not permit or allow any in<strong>for</strong>mation regarding the Work <strong>of</strong>fSupply/design or any other part <strong>of</strong> the contracted work <strong>to</strong> be published in any scientific,engineering or any other newspaper, periodicals or publications without first obtainingthe written consent <strong>of</strong> the Purchaser.Notices49. Any notice required <strong>to</strong> or permitted by this contract shall be in writter.l EnglishLanguage and may be delivered personally or may be sent by FAX,TELEX,Cable orregistered pre paid airmail, addressed <strong>to</strong> the last known address <strong>of</strong> the part.Preservation& Maintenance50. The preservation <strong>of</strong> any item till its final installment and testing shall be theresponsibility <strong>of</strong> the supplier and the supplier shall bear all expenses arisen out <strong>of</strong> thisrequirement.51. Supervision <strong>of</strong> Installation, Commissionir1J~& Per<strong>for</strong>mance Guarantee Test.The Sl.!pp/j!;,f...maILbp responsible <strong>for</strong> satisfac<strong>to</strong>ry installation and commissioning <strong>of</strong> theitems supplied/developed/cus<strong>to</strong>mized and shall take full responsibility <strong>for</strong> the satisfac<strong>to</strong>ryper<strong>for</strong>mance <strong>of</strong> the items supplied by him, in accordance with the Technical Specifications.Purchaser's and Sub-Lettin~<strong>of</strong> Contract52. Allproperty such as materials, drawings, <strong>documents</strong>, etc. issued by the purchaser orany other agency on behalf <strong>of</strong> the purchaser, in connection with the contract shallremain the property <strong>of</strong> the purchaser, and the supplier undertake the due return <strong>of</strong> allsuch property so issued and will be responsible <strong>for</strong> any losses there <strong>to</strong> resulting fromwhatever causes and shall reimburse the purchaser the full <strong>am</strong>ount <strong>of</strong> such loss ord<strong>am</strong>age.Penaltv <strong>for</strong> user <strong>of</strong> undue influence53. The supplier undertakes that he has not given, <strong>of</strong>fered or promised <strong>to</strong> give, directly orindirectly any gift, consideration, reward, commission, fees brokerage or inducement <strong>to</strong>any person in service <strong>of</strong> the PURCHASERor otherwise in procuring the Contracts or


a... :~l't_:..-~...- ..~<strong>for</strong>bearing <strong>to</strong> do or <strong>for</strong> having done or <strong>for</strong>borne <strong>to</strong> do nay act in relation <strong>to</strong> the obtainingor execution <strong>of</strong> the Contract or any other Contract with Government <strong>for</strong> showing or<strong>for</strong>bearing <strong>to</strong> show favour or disfavor <strong>to</strong> any person in relation <strong>to</strong> the or any othercontract with the Government. Any; breach <strong>of</strong> the a<strong>for</strong>esaid undertaking by the supplieror anyone employed by him or acting on his behalf (whether with or without theknowledge <strong>of</strong> the Supplier) or the commission <strong>of</strong> any <strong>of</strong>fer the Supplier or anyoneemployed by him or acting 0 his behalf. A decision <strong>of</strong> the PURCHASERor his nominee <strong>to</strong>the effect that a breach <strong>of</strong> the undertaking had been committed shall be final andbinding on the Supplier.54. Giving or <strong>of</strong>fering <strong>of</strong> any gift, bribe or inducement or any attempt at any such act onbehalf <strong>of</strong> he Supplier <strong>to</strong>wards any <strong>of</strong>ficer/employee <strong>of</strong> the Purchaser <strong>to</strong> any otherperson in a position <strong>to</strong> influence any <strong>of</strong>ficer/employee <strong>of</strong> the PURCHASER<strong>for</strong> showingany favour in relation <strong>to</strong> this or any other contract, shall render the supplier <strong>to</strong> suchliability/penalty as the PURCHASERmay deem proper, including but not limited <strong>to</strong>termination <strong>of</strong> the contract, imposition <strong>of</strong> penal d<strong>am</strong>ages, <strong>for</strong>feiture <strong>of</strong> the BankGuarantee and refund <strong>of</strong> the <strong>am</strong>ounts paid by the PURCHASER.Amendments55. No provision <strong>of</strong> this contract shall be changed or modified in any way (including thisprovision) either in whole or in party by nay instrument in writing made after the date <strong>of</strong>this contract and signed on behalf <strong>of</strong> both the parties and which expressly states <strong>to</strong><strong>am</strong>end this contract..! . ....... .......

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!