Minutes of a Regular Meeting, June 22-23, 2004 - Digital Collections

June 22-23, 2004 29184Regent Clark moved approval of the recommendation. The following voted yes onthe motion: Regents Everest, Clark, Stuart, Weitzenhoffer and Wade. The Chair declared themotion unanimously approved.ATHLETIC TICKET SCANNING HARDWARE - NCI. AWARD OF CONTRACTThe Athletic Department requires ticket scanning hardware and turnstiles to fullyimplement a digital ticketing system. Digital ticketing will allow better utilization of tickets andwill include the following types of program benefits:• Customer Serviceo Ticket exchange and transfer program for season ticket holders to receive creditand allow others to use tickets they won’t be able use, even at the last minuteo The Sooner Ticket Market Place for exchanged tickets to be available to and usedby other Sooner fanso On-line ticketing and renewal for ease of service and reduction of will call andticket purchase lineso Creation of loyalty and other fan award programso Future opportunity to integrate ticketing with student IDs, concessions,merchandise and other event services• Securityo Prevention of the use of counterfeit, stolen or lost ticketso Provision of gate information and flow of patron traffic for the appropriatestaffing of areas for service and securityo Customer confidence in tickets received through the Ticket Market Place ratherthan through third parties• Financialo Marketing programs and sponsorships related to on-line services and patronloyalty and award programso Season ticket holder credit for exchanged ticketso Reduced ticket office distribution costs and increased customer service options.o Potential for increased attendance and last-minute sale of unused ticketso Revenue from convenience fees, premium programs, Ticket Market Place, andother servicesThe use of turnstiles and the implementation of other program components may beintroduced gradually to assist in the transition from past operations and customer awareness tothis digital system. Similar programs are currently being initiated at Ohio State University,Vanderbilt, University of Texas, UCLA, USC, and others as well as at a number of professionalvenues including Arizona Diamondbacks, Chicago Cubs, and Florida Marlins.In response to a competitive solicitation, the following firms responded:CGI, Inc.EdmondDell Computer Corporation Round Rock, TexasPaciolan, Inc.Irvine, CaliforniaHeartland Computers, Inc. Wauconda, IllinoisPeak Technologies, Inc. Columbia, MarylandThe following individuals comprised the evaluation committee: