Odfjell nr 3 - 2005.indd

Insurance and emergency response areother examples of risk protection. TheInsurance Section works closely with allbusiness units to arrange cover and doclaims handling. The unit also assists inpreparing contracts and agreements,with proper clauses that contribute toprotect against identified risks.QualityThe improvement cycle is a continuousprocess that leads to higher levels ofcustomer satisfaction and business performance.Odfjell’s safety and qualitymanagement system shall promote thisway of working.Plan:Good plans are necessary for a good job.This is in our daily work, but even moreso when we shall accomplish changes. Apart of making the plan is to check thatthe work can be carried out safely, accordingto governing documents. Weshall have systems for easy access to relevantgoverning documents.Do:All work should be carried out in fullcompliance with valid procedures.Study:An important element in improving ourperformance is to assess results and behaviour.Self-evaluation is a good method;check your own work!Check your own work!Further, systematic evaluation is a linemanager responsibility and thus, regularmanagement reviews are important. Weneed to verify the result and store relevantdata. Some representative key performanceindicators are used to monitorstatus and trends. Odfjell’s Quality Boardis the Senior Management Group whoregularly evaluates our performance.Learn:Obviously, the purpose of studying andevaluating our performance is that welearn, in order to, if necessary, make appropriatechanges. QA people shall performaudits, and incident investigationswith Root Cause Analysis are importantmeans to find the best corrective actions.We will systematically use experienceand knowledge about how things aredeveloping to continuously improve ourservices.The improvement cycleODFJELL Quarterly October 2005 19