Mohsin Annual Report-Final 1-91:Layout 1.qxd - Siemens Pakistan

30Fit 4 2010OperationalExcellenceSiemens is a leading player in awide array of businesses,industries and countries aroundthe world. Uniform processes andprocedures that set a highstandard for operationalexcellence throughout the entireCompany are one of the pillars ofour success. As part of our top+initiative, we're continuallyimproving our operations inorder to master new marketchallenges.Fit 4 2010 Operational Excellence - powered by top+As part of the Fit 4 2010 program, top+ will continuouslyfurther develop this standard, and adapt it to new challengesin the markets. In the individual top+ programsfor each business, there will be a clear focus on businessspecificcore issues. The common core of the programswill be the required elements of the top+ work process,such as benchmarking, the scorecard, market transparencyand implementation controlling. As part of Fit 4 2010,we are expanding the following issues within the threetop+ business programs and establishing additional focalpoints:top+ InnovationThe top+ corporate program of Innovation transformscreative ideas into market success stories, with the goalof safeguarding and expanding our leading position inthe markets for the long term. To accomplish this, we willset new trends in the market and give ourselves a permanentcompetitive edge by clearly understanding customerrequirements.We will continue to move forward with proven methodssuch as benchmarking and lead customer feedbackin order to reinforce the innovative strength of the businesses.In the context of Fit 4 2010, we identified threeadditional core issues that we will address:New Generation Business, Siemens Top Innovation andInnovator Image.Each of these additional core issues are a significantpart of our vision for the Innovation corporate program:To create a stimulating environment so that newtechnologies with trendsetting customer benefits can bebrought to market.top+ Customer FocusIn the future, top+ Customer Focus will continue to putthe customer at the center of everything we do.Solutions and strategies that bundle the Company'sstrengths will allow us to offer our customers addedvalue, and help them to permanently position themselvesat the top of their markets.Market transparency and customer relationship managementare examples of key elements of this program.