Mohsin Annual Report-Final 1-91:Layout 1.qxd - Siemens Pakistan

18Directors’ Reportrecommendations for improvement in various areas of the organization.For major customers Key Account Managers exist to provide them one point access. A quarterlymeeting of all Key Account Managers is held, chaired by Chief Executive Officer to discuss matters of significancerelating to customers.There is a yearly meeting of all the Divisional Directors, General Managers and Deputy GeneralManagers of operational and corporate units. There is an open session each year with all the engineerswho have worked with Siemens for at least two years and with trainees.Quality managementInnovation, high-tech products and unprecedented mastery and successful application of new methodsand technologies have shaped the history of our Company. We have been able to sustain our successthough maintaining our quality standards - this is our commitment to all our stakeholders.While making the quality as a benchmark of our success, we adhere to the three cornerstones of itsimplementation strategy: to achieve customer satisfaction by providing best products and services,through our efficient processes and by our best trained and motivated employees. All activities in ourCompany, therefore, are directed towards achieving these goals. This is reflected in Siemens brand namebeing declared winner among the Brands of the Year Award.Our Quality Management System's involvement starts at the strategic planning stage and goes allthe way until the product and services are delivered. It continues its journey towards continual improvementthrough customer and employee feedback and by critical performance evaluation of our processes.Quality Management Surveillance Audit of ISO 9001:2000 certification was conducted this yearwithout any non- conformity and we endeavor to maintain this record in the future.To keep up our quality standards we endeavor to provide our employees awareness on qualitythrough training. Quality talk sessions are also a regular feature for enhancing employees' contributiontowards quality.Environment, occupational health and safetyWe play an integral part in the development of the national economy with a strong sense of responsibilityto the society and environment. We, therefore, function in manner that protects and preserves theenvironment for our future generations and ensure the health and safety of our workers and employees.In recognition of these, we have been given the coveted Annual Environment Excellence Award2007 by the National Forum of Environment & Health. This is the third year in a row that we havereceived this honor and the management is committed to continue all such activities and policy implementationsso that we keep on fulfilling our commitment to the society.Product safetyWe manufacture and supply products ranging from simple components to complex plants and systems.As a matter of principle, the products are manufactured in such a manner that they are safe and complywith all applicable safety norms and provisions. Product safety is an essential quality feature and wecontinue to monitor it closely through quality audits.