statements and other notices remain the official records of your account, and your ongoing obligationpromptly to review account statements, Customer Notices, and all other correspondence from usregarding your account and other services you obtain from us remains in full force and effect.21. STOPPING PAYMENT ON A PAPER CHECK. You can use the <strong>Service</strong> to place a stop payment order for atraditional paper check you have written on any Activated Account on which you can write checks. To do so,you must provide us with timely, complete and accurate information regarding the account number the item isdrawn upon, the item number, and the exact amount of the item (dollars and cents). If any information isincomplete or incorrect, we will not be responsible for failing to stop payment on the item. Also, depending onthe date you request a stop payment, we may not be able to verify whether the item has been paid, in whichcase we may ask you to contact us. Stop payment requests become effective only when we confirm theirreceipt and have verified that the item has not been paid. Thus, be sure to wait for an online confirmation thata stop payment was placed before you log out of the <strong>Service</strong>.To place a stop payment covering a range of checks that are missing or stolen, you must call us at1-800-238-4486 for personal assistance, or contact your banking office. Other terms and conditions governingstop payments are contained in your applicable Account <strong>Agreement</strong>.22. HOURS OF OPERATION AND CUTOFF TIMES. The <strong>Service</strong> is available to you 24 hours a day; 365/366 days ayear, except at times of "<strong>Service</strong> Unavailability" (see Section 23). Your Activated Account information isupdated at 6:00 a.m. (Pacific Time) Tuesday through Friday and 8:00 a.m. (Pacific Time) on Saturday, except on<strong>Bank</strong> holidays.(a) Payments -- We will process your transaction request as follows:Bill Pay System A - At the end of the <strong>Business</strong> Day if you complete and transmit the request by midnight, PacificTime - Monday through Friday, except on <strong>Bank</strong> holidaysBill Pay System B - "Cut-off Time" means payments scheduled in advance (before 12:00 a.m., Pacific Time onthe scheduled date) will be processed for payment at 12:00 a.m., Pacific Time and "ASAP" payments (paymentsscheduled after 2:00 a.m., Pacific Time on the scheduled date) will be processed at 1:00 p.m., Pacific TimeNew <strong>Union</strong> <strong>Bank</strong> Bill Pay System - We will process your transaction request at the end of the <strong>Business</strong> Day ifyou complete and transmit the request by 7:00 pm, Pacific Time for all payments (including <strong>Union</strong> <strong>Bank</strong> creditcards), other than to <strong>Union</strong> <strong>Bank</strong> loans and lines of credit; by midnight, Pacific Time for payments to <strong>Union</strong><strong>Bank</strong> loans and lines of credit; Monday through Friday, except on <strong>Bank</strong> holidays.Payment requests submitted after the Cutoff Time or on non-<strong>Business</strong> Days will be considered requested thenext <strong>Business</strong> Day. If you attempt to send a transaction request near the Cutoff Time, and your request is notcompleted before the Cutoff Time, your transaction request may be deemed received the next <strong>Business</strong> Day.The exact timing of the update time or the Cutoff Time may vary without advance notice. We will not beresponsible for any loss or delay related to any variation. You may make Payments to your <strong>Bank</strong> loan ActivatedAccounts up to midnight (Pacific Time) on the Date Due for same day processing(Note: This does not includepayments to your <strong>Union</strong> <strong>Bank</strong> credit card account).(b) Transfers between an Activated Account and an account owned by you at another financialinstitution are processed on the <strong>Business</strong> Day they are scheduled, if the transfer request is received by10:00 p.m. (Pacific Time). The funds are withdrawn from the funding account the following <strong>Business</strong> Day
and are credited to the receiving account two (2) <strong>Business</strong> Days later (for example, a transfer submittedbefore 10:00 p.m. (Pacific Time) on Monday will be withdrawn from the funding account on Tuesday anddeposited to the receiving account on Thursday). Once we have processed the transfer request, thetransfer cannot be canceled or stopped. Transfers can be scheduled for the current <strong>Business</strong> Day or upto one year in the future and on a one-time or a recurring basis. Any one-time, future-dated or recurringtransfer scheduled for a non-<strong>Business</strong> Day will be processed on the first <strong>Business</strong> Day after the Send onDate (also referred to as the Date to Send).(c) Transfers from an Activated Account to an Unverified Account are processed on the <strong>Business</strong> Daythey are scheduled, if the transfer request is received by midnight (Pacific Time). Once we haveprocessed the transfer request, the transfer cannot be canceled or stopped. Transfers can be scheduledfor the current <strong>Business</strong> Day or up to one year in the future and on a one-time or a recurring basis. Anyone-time, future-dated or recurring transfer scheduled for a non-<strong>Business</strong> Day will be processed on thefirst <strong>Business</strong> Day after the Send on Date.(d) For limitations on cancelling or modifying a payment, See Section 14(i) above.(e) Checks deposited using Mobile Check Deposit before 9:00 p.m. (Pacific Time) on a <strong>Business</strong> Day will beconsidered deposited that <strong>Business</strong> Day.(f) Wire transfer requests can be submitted through the <strong>Service</strong> only between 7:30 a.m. and 2:30 p.m.(Pacific Time).23. SERVICE UNAVAILABILITY. Access to the <strong>Service</strong> may be unavailable with or without notice at certain timesfor the following reasons:(a) Scheduled Maintenance -- There are periods when systems require maintenance or upgrades. Thesetypically occur as follows: (a) available for inquiries only Tuesday to Saturday 12:00 a.m. to as late as1:00 a.m., Pacific Time (b) unavailable Sunday from 12:00 a.m. to 6 a.m. (Pacific Time) (c)unavailable 2:00 a.m. to 4:00 a.m. Monday, Pacific Time. Transfers between an Activated Accountand an account owned by you at another financial institution may be unavailable between 9:00 p.m.Saturday and 3:00 a.m. Sunday, Pacific Time(d) New <strong>Union</strong> <strong>Bank</strong> Bill Pay System - unavailableSaturday, 11:00 p.m. to Sunday, 3:00 a.m., or Sunday, 1:00 a.m. to 3:00 a.m., Pacific Time. Subjectto Sunday maintenance window schedule.(b) Unscheduled Maintenance -- The <strong>Service</strong> may be unavailable when unforeseen maintenance is necessary.(c) System Outages -- Major unforeseen events, such as earthquakes, fires, floods, computer failures,interruptions in telephone service, or electrical outages may interrupt <strong>Service</strong> availability. During“Inquiry Only” mode, you may not be able to schedule payments or transfers, or change your password.Although we undertake reasonable efforts to ensure the availability of the <strong>Service</strong>, we will not be liable in anyway for its unavailability or for any damages that may result from such unavailability.(d) The <strong>Service</strong> is subject to system capacity and technical limitations. If the <strong>Service</strong> encounters such limitations,such as an excessive number of bill payments or payees, the <strong>Service</strong> may not have the capability to display all of