FAQ's & T's & C's GIMME 5 1. What is the Digicel ... - Digicel Jamaica
FAQ's & T's & C's GIMME 5 1. What is the Digicel ... - Digicel Jamaica
FAQ's & T's & C's GIMME 5 1. What is the Digicel ... - Digicel Jamaica
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Yes. The customer earns 1 entry for each voucher valued at $200 or more in aday12. Will credit U transfer qualify a customer for <strong>the</strong> Gimme Five Million Promotion?No. Credit U transfers does not qualify as a recharge method13. How does a postpaid customer qualify for <strong>the</strong> promotional draws?Postpaid customers will receive one entry into <strong>the</strong> draw for every twenty (20)minutes of talk time accumulated.14. Will calls made using <strong>the</strong> postpaid bundle minutes qualify for <strong>the</strong> promotion(postpaid)?Yes.15. Will calls made using <strong>the</strong> minutes from an International Call Plan qualify (postpaid)?Yes.16. Will calls made within a VIP Plan qualify for <strong>the</strong> promotion (postpaid)?Yes.17. I have an outstanding amount on my account; will I still qualify for <strong>the</strong> promotion(postpaid)?Postpaid customers must have no outstanding amount (monies) owed to <strong>Digicel</strong>for <strong>the</strong>ir entries to be valid.18. Are juveniles under 18 years old allowed to enter and win?Yes. They must be accompanied by a parent or legal guardian over 18 yearswhen claiming <strong>the</strong>ir prize.
19. Can customers enter <strong>the</strong> promotional draw more than once in a day?Yes. Prepaid customer will receive an entry each day as often as <strong>the</strong>y top-up witha voucher valued at $200 or more.Postpaid customers will receive an entry for each twenty (20) minutes of talktime accumulated daily.20. How will <strong>the</strong> customers know that <strong>the</strong>y have been entered into <strong>the</strong> daily and weeklydraw?Prepaid customers will receive a text message each time <strong>the</strong>y receive an entryinto <strong>the</strong> draw.Postpaid customers will receive one text message notification for <strong>the</strong> first entryfor <strong>the</strong> day after accumulating <strong>the</strong> first 20 minutes of talk time. No additionaltext message notification will be sent throughout <strong>the</strong> day.2<strong>1.</strong> <strong>What</strong> <strong>is</strong> <strong>the</strong> daily prize?Each day one hundred (100) qualifying entries will be randomly selectedThe first fifty (50) customers to quote <strong>the</strong> <strong>Digicel</strong> tagline correctly will each win$500 credit.22. Is <strong>the</strong>re a restriction on how <strong>the</strong> credit won can be used?No. The credit <strong>is</strong> for <strong>the</strong> customer to use as <strong>the</strong>y choose.23. How long do customers who have won cash prizes have to collect <strong>the</strong>m?Customers have up to two (2) weeks after being notified that <strong>the</strong>y have won tocollect <strong>the</strong>ir prizes.24. When <strong>is</strong> <strong>the</strong> Grand Prize Draw?On April 1, 2010, Five (5) qualifying entries will be randomly chosen
The first five customers to quote <strong>the</strong> <strong>Digicel</strong> tagline correctly will each win$1,000,000 cash25. <strong>What</strong> <strong>is</strong> <strong>the</strong> Grand Prize?The Grand Prize <strong>is</strong>: Five (5) customers will be chosen to win 1 million dollars casheach.26. How will <strong>the</strong> winners be notified?Daily prize winners will be contacted by a representative from <strong>Digicel</strong>.27. Will a potential winner still get <strong>the</strong> prize if he/she m<strong>is</strong>sed <strong>the</strong> call from <strong>the</strong> <strong>Digicel</strong>representative?No. In order to win <strong>the</strong> customer <strong>is</strong> required to speak with <strong>the</strong> <strong>Digicel</strong>representative.If <strong>the</strong> call <strong>is</strong> unanswered <strong>the</strong>n <strong>the</strong> attempt has failed. Failed attempts includecalls where <strong>the</strong> phone rings without an answer, calls that go to <strong>the</strong> voicemail,calls where <strong>the</strong> phone <strong>is</strong> busy or if <strong>the</strong> phone <strong>is</strong> turned off.Three (3) consecutive attempts will be made to contact each customer that <strong>is</strong>chosen.If all three (3) attempts fail, <strong>the</strong>n ano<strong>the</strong>r potential winner <strong>is</strong> selected.28. <strong>What</strong> <strong>is</strong> <strong>the</strong> <strong>Digicel</strong> tagline?For <strong>the</strong> purpose of th<strong>is</strong> promotion, ei<strong>the</strong>r of <strong>the</strong> following two responses will bedeemed correct:• “<strong>Jamaica</strong>’s Bigger Better Network”OR• “The Bigger Better Network”
<strong>GIMME</strong> 5 – FAQ’s FREE TEXT<strong>1.</strong> <strong>What</strong> <strong>is</strong> <strong>the</strong> Free after 5 SMS Promotion?The promotion gives all <strong>Digicel</strong> customers who send Five (5) local on-net textmessages 100 FREE messages to send to o<strong>the</strong>r local <strong>Digicel</strong> numbers for <strong>the</strong> day.
2. Who <strong>is</strong> th<strong>is</strong> promotion for?The promotion <strong>is</strong> for <strong>Digicel</strong> prepaid, hybrid, dual and postpaid <strong>Digicel</strong>subscribers.3. <strong>What</strong> <strong>is</strong> <strong>the</strong> promotional period?The promotion starts 12:00:01 on Monday March 1, 2010 for prepaid andpostpaid customers.The “Free after 5 SMS” promotion ends at 11:59:59pm on Wednesday March 31,2010 for both prepaid and postpaid customers.4. How does th<strong>is</strong> promotion work?Customers are required to send at least Five (5) chargeable text messages to anyo<strong>the</strong>r local <strong>Digicel</strong> numbers.They will <strong>the</strong>n receive 100 FREE text messages to send to o<strong>the</strong>r local <strong>Digicel</strong>numbers.The 100 FREE text messages are valid for <strong>the</strong> day of qualifying and expire at11:59:59pm on <strong>the</strong> day received.The Free text messages does not roll over to <strong>the</strong> next dayOnce <strong>the</strong> Customer has sent 100 free local <strong>Digicel</strong> to local <strong>Digicel</strong> SMS <strong>the</strong> day,<strong>the</strong> following text message will be chargeable at <strong>the</strong> normal rate.5. How does a customer qualify to receive <strong>the</strong> 100 FREE text messages?Customers are required to send at least Five (5) chargeable text messages too<strong>the</strong>r local <strong>Digicel</strong> numbers.6. Is a customer required to qualify each day?Yes. Each customer must qualify each day for <strong>the</strong> promotion to receive <strong>the</strong> 100FREE text messages to send to o<strong>the</strong>r local <strong>Digicel</strong> numbers.
<strong>GIMME</strong> 5 FREE NIGHTS FAQ’s<strong>1.</strong> <strong>What</strong> <strong>is</strong> <strong>the</strong> <strong>Digicel</strong> Prepaid Free Nights promotion?The <strong>Digicel</strong> Prepaid Free Nights promotion gives customers who top-up with$200 or more each day within <strong>the</strong> promotion period free <strong>Digicel</strong> to <strong>Digicel</strong> callsbetween 11:00pm and 6:00am <strong>the</strong> following morning.2. Who <strong>is</strong> <strong>the</strong> promotion for?The promotion <strong>is</strong> for all <strong>Digicel</strong> prepaid, hybrid and dual account customers.3. When does <strong>the</strong> promotion start?The promotion started originally on Sunday June 14, 2009.As a part of <strong>the</strong> Gimme Five Promotion, <strong>the</strong> promotion was re-introduced andstarted March 1, 2010.4. When doe <strong>the</strong> promotion end?The promotion will end on March 31, 2010.Prepaid customers have until 9:00pm on March 31, 2010 to qualify for <strong>the</strong>promotion, <strong>the</strong>refore, <strong>the</strong>y have until 6:00am on April 1, 2010 to make free onnetcalls.5. How does customer qualify for free calls at nights?
Customers qualify for free <strong>Digicel</strong> to <strong>Digicel</strong> calls at nights by topping up with$200 or more between 12:00am and 9:00pm.Customers who top up using two (2) $100 cards will qualify for free <strong>Digicel</strong> to<strong>Digicel</strong> calls in <strong>the</strong> night once <strong>the</strong> top-ups were done between 12:00am and9:00pm.6. <strong>What</strong> <strong>is</strong> <strong>the</strong> time for <strong>the</strong> free calls at nights?Free calls to o<strong>the</strong>r <strong>Digicel</strong> numbers will be available between 11:00pm and6:00am <strong>the</strong> following morning.7. Are calls to o<strong>the</strong>r networks part of th<strong>is</strong> promotion?No. Calls to o<strong>the</strong>r networks (CLARO, LIME Mobile, LIME Landline, and Flow) arenot included in <strong>the</strong> promotion.Promotion only applies to on-net calls. That <strong>is</strong>, <strong>Digicel</strong> to <strong>Digicel</strong> calls.8. Are calls to VIP members qualified for th<strong>is</strong> promotion?No. Calls to VIP will not be part of <strong>the</strong> Prepaid Free Nights promotion. Calls to VIPwill be charged from <strong>the</strong> assigned VIP credit.9. Are hybrid and dual account customers required to use <strong>the</strong> *949 prefix in order toaccess <strong>the</strong> Free Nights?Yes. <strong>Digicel</strong> hybrid and dual account customers who qualify for Free Nights arerequired to dial <strong>the</strong> prefix *949 before <strong>the</strong> number in order to access <strong>the</strong>promotion.Hybrid and dual account customers who qualify for <strong>the</strong> promotion, but do notuse <strong>the</strong> prefix will be charged.10. Is <strong>the</strong>re a fair usage limit?No. There <strong>is</strong> no fair usage limit. Customers who qualify will be given unlimited<strong>Digicel</strong> to <strong>Digicel</strong> calls between 11:00pm and 6:00am.1<strong>1.</strong> <strong>What</strong> voucher types are valid for th<strong>is</strong> promotion?All voucher types and recharge methods are valid for th<strong>is</strong> promotion. Including:Flexcard, MiniFlex, FlexE, Teleflex, <strong>Digicel</strong> Online Top-up, StreetFlex, Phone toPhone and DirectFlex.12. Does promotion apply while roaming?
No. The customer <strong>is</strong> required to be in <strong>Jamaica</strong> in order to benefit from th<strong>is</strong>promotion.13. Does a customer qualify for Free <strong>Digicel</strong> to <strong>Digicel</strong> calls at nights if he/ she tops up withtwo (2) $100 vouchers between 12:00am and 9:00pm?Yes. Customers who added two (2) $100 vouchers will qualify.14. Are customers required to top-up each day with $200 or more in order to qualify forfree calls each night?Yes. Customers are required to top up with at least $200 between 12:00am and9:00pm in order to qualify for <strong>the</strong> free calls in <strong>the</strong> night.15. Is <strong>the</strong> customer required to top up each day in order to benefit from <strong>the</strong> promotion?Yes. Free <strong>Digicel</strong> to <strong>Digicel</strong> calls at nights will apply on <strong>the</strong> day <strong>the</strong> top-up wasdone.16. <strong>What</strong> happens if an eligible call <strong>is</strong> made before 11:00pm and continues after 11:00pm?Customer will be charged for <strong>the</strong> entire duration if <strong>the</strong> call <strong>is</strong> started before11:00pm.In order to qualify for free nights <strong>the</strong> call must be start at or after 11:00pm.17. <strong>What</strong> happens if an eligible call continues pass 6am?The portion of <strong>the</strong> call before 6:00am will be free, <strong>the</strong>reafter <strong>the</strong> customer willbe charged at <strong>the</strong> prevailing rate for <strong>the</strong> duration of <strong>the</strong> call.18. Will I be able to use “Call Conferencing” with my Free Nights?No. During <strong>the</strong> Promotion period call conferencing will be d<strong>is</strong>abled each night.
<strong>GIMME</strong> 5 INTERNATIONAL CALLS – FAQ’s<strong>1.</strong> <strong>What</strong> <strong>is</strong> <strong>the</strong> “Talk for 5 Get 25 Free International” Promotion?The promotion gives <strong>Digicel</strong> customers <strong>the</strong> opportunity to call selectinternational destinations, pay for <strong>the</strong> first 5 minutes of <strong>the</strong> call and get <strong>the</strong> next25 minutes on <strong>the</strong> same call free!!For every 5 minutes on <strong>the</strong> call <strong>the</strong> customer will receive 25 free minutes.2. <strong>What</strong> <strong>is</strong> <strong>the</strong> promotional period?The promotion starts 12:00:01 on Monday March 1, 2010 for prepaid andpostpaid customers.Talk for 5 Get 25 Free International will end at 11:59:59pm on Wednesday March31, 2010 for both prepaid and postpaid customers.
3. Who <strong>is</strong> th<strong>is</strong> promotion for?The promotion <strong>is</strong> for <strong>Digicel</strong> prepaid, hybrid, dual and postpaid subscribers whocall <strong>the</strong> international destinations included in <strong>the</strong> promotion and talk for morethan 5 minutes on a call.4. <strong>What</strong> customers are not eligible for <strong>the</strong> promotion?Customers who are on an active <strong>Digicel</strong> International Call Plan are not eligible for<strong>the</strong> promotion.In addition, <strong>the</strong> promotional offering does not apply to Special Corporate andWiMAX customers.5. How does <strong>the</strong> promotion work?Call any of <strong>the</strong> select international destinations included in <strong>the</strong> promotion and<strong>the</strong> call will be rated at <strong>the</strong> regular rate for <strong>the</strong> first 5 minutes (17.75 per Min).After <strong>the</strong> first 5 minutes, <strong>the</strong> next 25 minutes of <strong>the</strong> call are free!If a call continues past <strong>the</strong> free 25 minutes <strong>the</strong>n <strong>the</strong> next 5 minutes arechargeable and <strong>the</strong> next 25 are free and so on; charging <strong>is</strong> in a cycle.Example: See Below <strong>the</strong> cycle for an International call lasting 60mins.5 minutes Chargeable25 minutes Free5 minutes Chargeable
25 minutes FreeTotal Call Minutes: 60Total Free Minutes: 50Total Chargeable Minutes: 106. <strong>What</strong> international destinations are included in <strong>the</strong> promotion?The three international countries included in <strong>the</strong> “Talk For 5 Get 25 FreeInternational” are:• U.S.A (mobile and landline)• Canada (mobile and landline)• U.K. (landline only)Note: The promotion does not include calls to toll free and premium numbers.Calls to toll free and premium numbers will be rated at <strong>the</strong> regular $17.75 for <strong>the</strong>entire duration of <strong>the</strong> call.7. If a customer <strong>is</strong> on an International Call Plan and has used up all <strong>the</strong> minutes on <strong>the</strong>plan, will he/she benefit from <strong>the</strong> “Talk For 5 Get 25 Free International” promotion?No. Customers on a <strong>Digicel</strong> International Call Plan do not qualify for <strong>the</strong>promotion.Customers who are on an International Call Plan and have used up all <strong>the</strong>minutes on <strong>the</strong> plan will continue to pay <strong>the</strong> reduced rate of $8 per minute for<strong>the</strong> entire duration of <strong>the</strong> call or until <strong>the</strong> plan expires, whichever comes first.
8. Will calls made to local mobile numbers (<strong>Digicel</strong> mobile, toll free, premium andpromotional o<strong>the</strong>r mobile or landline) qualify for <strong>the</strong> promotion to receive Twenty-Five (25) minutes free after <strong>the</strong> first Five (5) minutes?No. Calls made to o<strong>the</strong>r local numbers (including <strong>Digicel</strong> mobile, o<strong>the</strong>r mobileand landline) will be charged at <strong>the</strong> regular rate for <strong>the</strong> entire duration of <strong>the</strong>call.9. Can double bubble credit (local top up/ international, online TopUp) be used to benefitfrom <strong>Digicel</strong>’s Talk for 5 get 25 free promotions?No. Double Bubble credit via any means cannot benefit from <strong>the</strong> 25 free after 5promotion.10. I received bonus credit via (AIRTIME LOYALTY, ONLINE TOP UP BONUS CREDIT,CHRISTMAS DEAL BONUS etc), will I benefit from <strong>the</strong> Talk For 5 Get 25 FreeInternational” promotion?No. Only when credit <strong>is</strong> used from <strong>the</strong> main balance can benefit from <strong>the</strong> For 5Get 25 Free International” promotion.Any o<strong>the</strong>r bonus credit applied will not be eligible for <strong>the</strong> promotion.1<strong>1.</strong> How can customers confirm that <strong>the</strong>y have received <strong>the</strong> free minutes?Customers will receive a flash End of Call Notification on <strong>the</strong> screen of <strong>the</strong> phoneafter each call to one of <strong>the</strong> qualified destinations.For calls that are over 5 minutes <strong>the</strong> message reads:“You just made a x.xx min call of which x.xx mins were free. Make more intl callsand get 25 free mins FREE when you talk for 5 mins”12. Will <strong>the</strong> promotion apply while roaming?No. Regular roaming charges will apply for <strong>the</strong> entire duration of <strong>the</strong> call for callsmade while roaming.
Promotion only applies to calls made to <strong>the</strong> select international destinationswhile in <strong>Jamaica</strong>.13. Are text messages included in <strong>the</strong> promotion?No. The promotion only applies to voice calls.14. Are <strong>the</strong>re any special dialing formats to use in order to take advantage of <strong>the</strong> promotionfor Dual and Hybrid customers?Yes. Dual and Hybrid customers are required to use <strong>the</strong> prefix *949 beforenumbers dialedNote: Regular prepaid subscribers should dial as usual.
<strong>GIMME</strong> 5 – Local Digi – Digi Calls FAQ’s<strong>1.</strong> <strong>What</strong> <strong>is</strong> <strong>the</strong> “Talk for 5 Get 25 Free Local” Promotion?The promotion gives <strong>Digicel</strong> customers <strong>the</strong> opportunity to call local <strong>Digicel</strong> to<strong>Digicel</strong> numbers l, pay for <strong>the</strong> first 5 minutes of <strong>the</strong> call and get <strong>the</strong> next 25minutes on <strong>the</strong> same call free!!For every 5 minutes on <strong>the</strong> call <strong>the</strong> customer will receive 25 free minutes.2. <strong>What</strong> <strong>is</strong> <strong>the</strong> promotional period?The promotion starts 12:00:01 on Monday March 1, 2010 for prepaid andpostpaid customers.The “Talk for 5 get 25 Free On-Net” promotion ends at 11:59:59pm onWednesday March 31, 2010 for both prepaid and postpaid customers.3. Who <strong>is</strong> th<strong>is</strong> promotion for?The promotion <strong>is</strong> for <strong>Digicel</strong> prepaid, hybrid, dual and postpaid subscribers whomake local calls and talk for more than 5 minutes on a call.4. <strong>What</strong> customers are not eligible for <strong>the</strong> promotion?Customers who are on an active <strong>Digicel</strong> VIP plan making calls to <strong>the</strong>ir VIP are noteligible for <strong>the</strong> promotion. Only calls made outside <strong>the</strong> VIP <strong>is</strong> eligibleIn addition, <strong>the</strong> promotional offering does not apply to Special Corporate andWiMAX customers.
5. How does <strong>the</strong> promotion work?Call any local <strong>Digicel</strong> numbers, <strong>the</strong> call will be rated at <strong>the</strong> regular rate for <strong>the</strong>first 5 minutes.After <strong>the</strong> first 5 minutes, <strong>the</strong> next 25 minutes of <strong>the</strong> call are free!If a call continues past <strong>the</strong> free 25 minutes <strong>the</strong>n <strong>the</strong> next 5 minutes arechargeable and <strong>the</strong> next 25 are free and so on; charging <strong>is</strong> in a cycleMaximum time on any one call <strong>is</strong> 2hours.6. Where can I call in th<strong>is</strong> promotion?Any Local <strong>Digicel</strong> Number7. If a customer <strong>is</strong> on a VIP plan, will he/she benefit from <strong>the</strong> “Talk For 5 Get 25 FreeLocal” promotion?No, when making calls to <strong>the</strong>ir VIP, <strong>the</strong> Talk for 5 Get 25 Free Local <strong>is</strong> notapplicable.8. I have qualified for <strong>the</strong> Prepaid Free Nights, will I also qualify for <strong>the</strong>“Talk For 5 Get 25Free Local”No. Individuals, who qualify for <strong>the</strong> Prepaid Free Nights, will not benefit from th<strong>is</strong>promotion.9. Will calls made to o<strong>the</strong>r local mobile numbers (o<strong>the</strong>r mobile, Toll Free, PremiumNumbers and landline) qualify for <strong>the</strong> promotion to receive Twenty-Five (25) minutesfree after <strong>the</strong> first Five (5) minutes?No. Calls made to o<strong>the</strong>r local numbers (o<strong>the</strong>r mobile, Toll Free, PremiumNumbers and landline) will be charged at <strong>the</strong> regular rate for <strong>the</strong> entire durationof <strong>the</strong> call.
10. Can double bubble credit (local top up/ international, online TopUp) be used to benefitfrom <strong>Digicel</strong>’s Talk for 5 get 25 free promotions?No. Double Bubble credit via any means cannot benefit from <strong>the</strong> 25 free after 5promotion.1<strong>1.</strong> I received bonus credit via (AIRTIME LOYALTY, ONLINE TOP UP BONUS CREDIT,CHRISTMAS DEAL BONUS etc), will I benefit from <strong>the</strong> Talk For 5 Get 25 Free On-Net”promotion?No. Only when credit <strong>is</strong> used from <strong>the</strong> main balance can benefit from <strong>the</strong> For 5Get 25 Free On-Net” promotion.Any o<strong>the</strong>r bonus credit applied will not be eligible for <strong>the</strong> promotion12. How can customers confirm that <strong>the</strong>y have received <strong>the</strong> free minutes?Customers will receive a flash End of Call Notification on <strong>the</strong> screen of <strong>the</strong> phoneafter each call.For calls that are over 5 minutes <strong>the</strong> message reads:“You just made a x.xx min call of which x.xx mins were free. Make more localcalls and get 25 free mins FREE when you talk for 5 mins13. Will <strong>the</strong> promotion apply while roaming?No. Regular roaming charges will apply for <strong>the</strong> entire duration of <strong>the</strong> call for callsmade while roaming.REMOVED what was here14. Are text messages included in <strong>the</strong> promotion?
No. The promotion only applies to voice calls.15. Are <strong>the</strong>re any special dialing formats to use in order to take advantage of <strong>the</strong> promotionfor Dual and Hybrid customers?Yes. Dual and Hybrid customers are required to use <strong>the</strong> prefix *949 beforenumbers dialed Note: Regular prepaid subscribers should dial as usual.16. Will <strong>the</strong> promotion apply if I am using my bundle minutes?Calls made within <strong>the</strong> bundle minutes will not be eligible for <strong>the</strong> promotion; onlycalls made outside <strong>the</strong> bundle minutesTERMS AND CONDITIONS APPLICABLE TO THE ‘DIGICEL <strong>GIMME</strong> FIVE PROMOTION’March 2010<strong>1.</strong> The ‘<strong>Digicel</strong> Gimme Five Promotion’ (‘<strong>the</strong> Promotion’) <strong>is</strong> available for <strong>the</strong> benefit of all<strong>Digicel</strong> Customers except as set out below (‘Customers’).2. The Promotion will run from Monday 1 March 2010 until Wednesday 31 March 2010.3. The Promotion has five elements as set out below:
Free After Five International Calls4. Th<strong>is</strong> element of <strong>the</strong> Promotion applies to all Prepaid and Postpaid Customers.5. Customers who have an active International Calling Plan, Special Corporates and WiMAXCustomers are not eligible for th<strong>is</strong> element of <strong>the</strong> Promotion as <strong>the</strong>y already have accessto low international rates.6. Customers will be automatically prov<strong>is</strong>ioned to benefit from th<strong>is</strong> element of <strong>the</strong>Promotion.7. Th<strong>is</strong> element of <strong>the</strong> Promotion does not apply whilst <strong>the</strong> Customer <strong>is</strong> roaming, all callsmust be made whilst <strong>the</strong> Customer <strong>is</strong> in <strong>Jamaica</strong>.8. In order to be eligible for <strong>the</strong> full benefit of <strong>the</strong> Promotion <strong>the</strong> Customer must make aninternational call to mobile and landline numbers in <strong>the</strong> USA and Canada or landlines in<strong>the</strong> UK for at least 5 Chargeable minutes at <strong>the</strong> full calling rate of $17.75 per minute.Customers will <strong>the</strong>n receive <strong>the</strong> next 25 minutes on that same call free of charge. Th<strong>is</strong>will continue on a cycle for as long as <strong>the</strong> phone call lasts. For example if a customermakes a call for 60 minutes, only 10 minutes of <strong>the</strong> call will be chargeable as shownbelow:5 minutes - Chargeable25 minutes - Free5 minutes - Chargeable25 minutes - FreeTotal Call Minutes: 60Total Free Minutes: 50Total Chargeable Minutes: 109. Calls to toll free, premium and promotional numbers in any of <strong>the</strong> internationaldestinations do not qualify for th<strong>is</strong> element of <strong>the</strong> Promotion.Free After Five On-Net Voice
10. Th<strong>is</strong> element of <strong>the</strong> Promotion applies to all Prepaid and Postpaid Customers excludingthose Customers who subscribe to <strong>the</strong> following plans - Postpaid Free Nights &Weekend Calls, VIP Talk, Talk Unlimited Calls, Prepaid Free Nights and Corporate CUG. Inaddition, Special Corporates and WiMAX customers are excluded from th<strong>is</strong> element of<strong>the</strong> Promotion.1<strong>1.</strong> In order to qualify for th<strong>is</strong> element of <strong>the</strong> Promotion <strong>the</strong> Customer must make a five (5)minute Chargeable call to a local <strong>Digicel</strong> number charged at <strong>Digicel</strong>’s normal calling rateand <strong>the</strong>n <strong>the</strong> Customer will receive <strong>the</strong> next 25 minutes of that same call free. On netcalls made using ‘bonus credit’ free minutes from any o<strong>the</strong>r promotion such as, but notlimited to Double Bubble do not qualify for th<strong>is</strong> element of <strong>the</strong> Promotion.12. An example of th<strong>is</strong> element of <strong>the</strong> Promotion <strong>is</strong> if a customer makes a call for 60minutes, only 10 minutes of <strong>the</strong> call will be chargeable as shown below:5 minutes - Chargeable25 minutes - Free5 minutes - Chargeable25 minutes - FreeTotal Call Minutes: 60Total Free Minutes: 50Total Chargeable Minutes: 1013. Toll Free Numbers and Premium Number and Promotional Numbers are excluded fromth<strong>is</strong> element of <strong>the</strong> Promotion.14. Calls that are a part of any o<strong>the</strong>r d<strong>is</strong>counted call offer are excluded from th<strong>is</strong> element of<strong>the</strong> Promotion.15. Th<strong>is</strong> element of <strong>the</strong> Promotion does not apply when <strong>the</strong> Customer <strong>is</strong> roamingFree After Five On-Net Text Messages16. Th<strong>is</strong> element of <strong>the</strong> Promotion applies to all Prepaid and Postpaid Customers exceptthose Customers who have a Bulk SMS agreement with <strong>Digicel</strong>.17. In order to qualify for th<strong>is</strong> element of <strong>the</strong> Promotion Customers must send five (5)billable text messages within one day during <strong>the</strong> Promotion Period, i.e. between <strong>the</strong>hours of 12:00am to 11:59pm each day.18. If <strong>the</strong> Customer qualifies <strong>the</strong>y will be eligible for 100 free local <strong>Digicel</strong> to local <strong>Digicel</strong>text messages within <strong>the</strong> same 24 hour period of qualification.19. The Free text messages do not roll over to <strong>the</strong> next day.
20. Once <strong>the</strong> Customer has sent 100 free local <strong>Digicel</strong> to local <strong>Digicel</strong> SMS <strong>the</strong> following textmessage will be chargeable at <strong>the</strong> normal rate.2<strong>1.</strong> Customers who are subscribers to VIP Text, Business SMS, VIP Talk & VIP Talk Unlimitedcan still benefit from th<strong>is</strong> element of <strong>the</strong> Promotion if <strong>the</strong>y send 5 billable text messagesto persons outside of <strong>the</strong>ir CUG or plan.22. Customers who benefit from Postpaid Free Nights & Weekends can only benefit fromth<strong>is</strong> element of <strong>the</strong> Promotion if <strong>the</strong>y send <strong>the</strong> 5 billable text messages outside of <strong>the</strong>“Free Nights and Weekend”, i.e. if <strong>the</strong>y send 5 billable text messages during <strong>the</strong>weekdays.23. Text messages sent whilst roaming are excluded from th<strong>is</strong> Promotion.24. NB A text message <strong>is</strong> considered as a message that <strong>is</strong> 160 characters or less and <strong>is</strong> billedin blocks of 160 characters.Free Nights25. Th<strong>is</strong> element of <strong>the</strong> Promotion <strong>is</strong> available to all Prepaid Customers, and Hybrid andDual Account holders.26. Calls included in o<strong>the</strong>r special promotions such as VIP Talk Unlimited, VIP Talk, Friends &Family Night Owl are not eligible for th<strong>is</strong> promotion.27. If a Customer adds J$200 or more credit to <strong>the</strong>ir phone during <strong>the</strong> Day, <strong>the</strong>n <strong>the</strong>y will beentitled to Free Nights from <strong>Digicel</strong>.28. For <strong>the</strong> purposes of th<strong>is</strong> promotion, “<strong>the</strong> Day” means between <strong>the</strong> hours of 12:00am to9:00pm.29. To qualify for <strong>the</strong> promotion, a Customer must add credit to <strong>the</strong>ir phone, during <strong>the</strong>Day; credit added must be J$200 or more.30. Customers can only use <strong>the</strong>ir free minutes at Night and <strong>the</strong> free minutes must be used<strong>the</strong> night of <strong>the</strong> day it was earned or <strong>the</strong> Customer will lose <strong>the</strong>m.3<strong>1.</strong> The free minutes will not roll-over to <strong>the</strong> following night.32. Hybrid and Dual Account holders who qualify must dial *949 before <strong>the</strong>y make <strong>the</strong>irfree call o<strong>the</strong>rw<strong>is</strong>e <strong>the</strong> call will be charged at normal rates.33. For <strong>the</strong> purposes of th<strong>is</strong> promotion “Night’ <strong>is</strong> from 11:00pm to 6:00am34. Customers can only use <strong>the</strong>ir free minutes to call o<strong>the</strong>r <strong>Digicel</strong> numbers.35. Customers must make those calls whilst in <strong>Jamaica</strong> as th<strong>is</strong> element of <strong>the</strong> Promotiondoes not apply whilst roaming.36. During <strong>the</strong> promotion period call conferencing will be d<strong>is</strong>abled each night.Gimme Five Million Dollars37. Th<strong>is</strong> element of <strong>the</strong> Promotion applies to both Prepaid & Postpaid <strong>Digicel</strong> Customersexcept as set out herein.38. Th<strong>is</strong> element of <strong>the</strong> Promotion runs from Monday 1 March 2010 until Wednesday 31March 2010 “<strong>the</strong> Promotion Period”.
39. During <strong>the</strong> Promotion Period two types of prizes will be awarded: <strong>the</strong> Daily Prizes and<strong>the</strong> Grand Draw Prizes.40. The Daily Prizes will be awarded to fifty (50) daily winners and each winner will receiveJMD $500 in <strong>Digicel</strong> call credit.4<strong>1.</strong> The Grand Draw Prizes will be awarded to five (5) winners and each winner will receiveJMD $1,000,000 cash prize.42. To be eligible for <strong>the</strong> Promotion, for both <strong>the</strong> Daily Prize and <strong>the</strong> Grand Prize draws,Customers must top up with qualifying credit or accumulate qualifying talk time asfollows (“Qualifying Customers’):a. For Pre-Paid Customers –- Qualifying Customers will receive one (1) entry foreach top up with vouchers valued at JMD$200.00 or more (or cumulative in suchvalue within one 24 hour calendar day) during <strong>the</strong> Promotional Period – eachsuch entry will be valid for both <strong>the</strong> Daily Prize draw and <strong>the</strong> Grand Prize draws;b. For Postpaid Customers – Qualifying Customers will receive one (1) entry forevery twenty (20) minutes of talk time accumulated per calendar day during <strong>the</strong>Promotional Period. Each qualifying entry will be valid in relation to both <strong>the</strong>Daily Prize and Grand Prize draws.43. All Qualifying Customers who qualify and are eligible for participation and entry in <strong>the</strong>Promotion will be notified by SMS of <strong>the</strong>ir qualification entry and shall be entered into<strong>the</strong> applicable Daily Prize draw and applicable Grand Prize draw.44. Pre-paid Customers may top-up using any of <strong>Digicel</strong> <strong>Jamaica</strong>’s recharge methods.45. Credit U does not qualify as a recharge method.46. Postpaid customers will receive one (1) entry for every twenty (20) minutes ofaccumulated talk time.47. Calls by Postpaid customers to <strong>the</strong>ir VIP partner(s) or destinations included in <strong>the</strong>ir‘International Call plans’ are eligible for accumulated talk time.48. <strong>Digicel</strong> to <strong>Digicel</strong> calls, <strong>Digicel</strong> to Fixed Line, <strong>Digicel</strong> to o<strong>the</strong>r Mobile providers and <strong>Digicel</strong>to International numbers qualify for accumulated talk-time for Postpaid subscribers.49. Postpaid customers must have no monies outstanding to <strong>Digicel</strong> for <strong>the</strong>ir entries to bevalid.50. Daily Prizes will be assessed on <strong>the</strong> qualifying entries received during <strong>the</strong> course of eachdaily qualifying period (expiring at 11:59pm each day) during <strong>the</strong> Promotional Period.<strong>Digicel</strong> shall randomly select 100 Qualifying Customers who qualified <strong>the</strong> day before for<strong>the</strong> daily prize draw and from that selection <strong>Digicel</strong> Customer Care shall call suchCustomers on <strong>the</strong> following day and <strong>the</strong> first fifty (50) Customers called who correctlyquote <strong>the</strong> <strong>Digicel</strong> tagline will be determined as <strong>the</strong> winners of such Daily Draw.5<strong>1.</strong> Qualifying Customers who are called must correctly state <strong>the</strong> <strong>Digicel</strong> tagline i.e.:“<strong>Jamaica</strong>’s Bigger Better Network “or “The Bigger Better Network” when contacted inrelation to any of <strong>the</strong> Daily Prize or Grand Prize Draws in order to be eligible to win <strong>the</strong>stated prize.52. Three attempts will be made to contact each Customer that <strong>is</strong> chosen. If <strong>the</strong> call <strong>is</strong>unanswered <strong>the</strong>n <strong>the</strong> attempt has failed. Failed attempts include calls where <strong>the</strong> phonerings without an answer, calls that go to <strong>the</strong> voicemail, calls where <strong>the</strong> phone <strong>is</strong> busy or
if <strong>the</strong> phone <strong>is</strong> turned off. If all three (3) attempts fail, <strong>the</strong>n ano<strong>the</strong>r potential winner <strong>is</strong>selected.53. There will be a Daily Prize draws each day of <strong>the</strong> Promotional Period and <strong>the</strong>re will be aGrand Prize draw on April 1st, 201054. Potential Winners of <strong>the</strong> daily prize will be contacted <strong>the</strong> following day except forwinners chosen for Saturday’s draw. These Customers will be contacted on <strong>the</strong> followingMonday.55. Winning customers have up to two (2) weeks after being notified that <strong>the</strong>y have won tocollect <strong>the</strong>ir prizes.56. Postpaid Customers who win one of <strong>the</strong> daily prizes of $500 free credit will have <strong>the</strong>credit applied to <strong>the</strong>ir accounts within three (3) working days.57. Calls to Voicemail, Emergency Numbers, and to <strong>Digicel</strong> Customer Care do not qualify forth<strong>is</strong> Promotion.58. To qualify for <strong>the</strong> Promotion, Customers must make <strong>the</strong>se calls in <strong>Jamaica</strong>.59. The Promotion does not apply whilst roaming.60. Once a Customer meets <strong>the</strong> criteria detailed above, <strong>the</strong> Customer’s details are enteredinto both <strong>the</strong> Daily and Grand Prize draws as may be applicable from which <strong>the</strong> winnersare chosen.6<strong>1.</strong> All winners of cash prizes must present <strong>the</strong> <strong>Digicel</strong> phone and sim card which made <strong>the</strong>qualifying calls, along with valid national photographic identification to claim prizes.62. Minors are eligible for th<strong>is</strong> element of <strong>the</strong> Promotion but must be accompanied by aparent or guardian when redeeming <strong>the</strong>ir prize.63. <strong>Digicel</strong> employees, dealer principals or employees of any of our affiliated companies,advert<strong>is</strong>ing, promotion and public relations agencies, dealers, d<strong>is</strong>tributors, or anyoneelse connected with <strong>the</strong> Promotion and <strong>the</strong>ir immediate family members and householdmembers are not eligible for entry to <strong>the</strong> Promotion. For <strong>the</strong>se purposes immediatefamily members are spouses, parents, siblings and children.64. Winners of <strong>the</strong> Promotion will be required to participate in any planned publicity inconnection with th<strong>is</strong> element of <strong>the</strong> Promotion and by entering <strong>the</strong> Promotion, <strong>the</strong> prizewinners consent to <strong>the</strong> use of <strong>the</strong>ir name, likeness, image, photograph for any and allprogramming and/or publicity promotion or advert<strong>is</strong>ing purposes, commercial oro<strong>the</strong>rw<strong>is</strong>e, in all media and formats used by us or our agencies, without fur<strong>the</strong>rcompensation, throughout <strong>the</strong> entire world in perpetuity. If a winner refuses to do so,<strong>the</strong>y forfeit <strong>the</strong>ir right to claim <strong>the</strong> prize.General Terms that apply to <strong>the</strong> Promotion65. References to ‘chargeable’ and/or ‘billable’ calls or texts for <strong>the</strong> purpose of sat<strong>is</strong>fying<strong>the</strong> eligibility and qualification requirements for any of <strong>the</strong> elements of th<strong>is</strong> Promotiondoes not include <strong>the</strong> use of <strong>the</strong> following forms of ‘bonus credit’ – namely (a) Air TimeLoyalty Redemption bonus credit, (b) Online Top Up bonus credit, (c) Overseas DiasporaDouble Bubble bonus credit, (d) <strong>Digicel</strong> 2009 Chr<strong>is</strong>tmas Deals bonus credit or (e) any
o<strong>the</strong>r forms of free bonus credit which do not form a part of <strong>the</strong> customers mainaccount balance.66. All <strong>the</strong> elements of <strong>the</strong> Promotion do not apply whilst <strong>the</strong> Customer <strong>is</strong> roaming, tobenefit from <strong>the</strong> Promotion <strong>the</strong> Customer must be in <strong>Jamaica</strong>.67. <strong>Digicel</strong> reserves <strong>the</strong> right to at any time vary <strong>the</strong> terms and conditions of <strong>the</strong> Promotion,to amend its Terms and Conditions, or to withdraw <strong>the</strong> Promotion. In any of <strong>the</strong>seevents notice will be given via media advert<strong>is</strong>ements or messages to subscribers orposted on our website and will be effective immediately or as of <strong>the</strong> date referred to insuch notifications.68. The general Terms and Conditions governing <strong>the</strong> relationship between <strong>Digicel</strong> and<strong>Digicel</strong> FLEX and <strong>Digicel</strong> SELECT subscribers remain applicable.