University of St. Augustine for Health Sciences 2012 – 2013 Student ...

Applies to all University of St Augustine for Health Sciences Students2. After following the steps above, the student may submit a formal written complaint to theGrievance Committee.a. The complaint will be investigated by the Grievance Committee and a writtenresponse will be provided to the student.b. The original written complaint, a copy of the response, and a description of anyactions taken as a result of the complaint will be maintained on file for six (6) yearspast the student’s last date of attendance.B. Employee ComplaintsThis policy is intended to provide fair and prompt consideration to all employee complaints. TheUniversity encourages all employees to use the complaint procedure without fear of prejudice orretaliation and with the assurance that his/her confidences will be respected.Types of Employee ComplaintsIt is the policy of the University to provide an effective and timely method for employees to bringforth workplace issues and concerns. These issues and concerns may include working conditions,performance, policies, procedures or problems with co-workers or supervisors.ConfidentialityHuman resources will keep all expressions of concern, the results of fact-finding and the terms ofthe resolution confidential. However, in the course of fact finding and resolving the matter, somedissemination to others may be necessary or appropriate.ResolutionThe University expects that employees will attempt to resolve their conflict directly with the otherparty. Unresolved conflicts may be escalated to their supervisor, or to human resources. Ifresolution cannot be reached at that level an employee may submit a written complaint to theGrievance Committee. The Grievance Committee will follow the same procedure listed aboveunder Student Complaints Procedures.Retaliation of any kind by an employee against another employee, as a result of that employeeseeking resolution under these procedures in good faith, cooperating in an investigation, orotherwise participating in the process, is prohibited and may be the basis for disciplinary action,including termination.Complaints that involve harassment or discrimination of any nature should be brought directly tothe attention of human resources.All complaints, investigation notes and written resolution will be maintained in the humanresources department for six years in accordance with the University’s records retention policy.C. Complaints from Individuals or Agencies Outside the UniversityIndividuals or agencies from outside the University should address complaints about theUniversity or a University program to the applicable program director, dean or the UniversityPresident.Complaints ProcedureComplaints about a USA employee or student should be resolved by communicating directly withthe individual or department head.1. If a resolution is not possible at this level, a written complaint may be filed. Writtencomplaints should be addressed to:University of St. AugustineGrievance Committee ChairSt. Augustine Campus1 University Blvd.St. Augustine, FL 32086University of St. Augustine for Health Sciences 27