Annual Performance Report 2012 - London City Airport

Contents1. Introduction 42. Aircraft Movements 63. Noise 84. Ground Noise 135. Air Quality 146. Sustainability and Biodiversity Strategies 177. Education, Employment and Training 248. Surface Access 359. Environmental Complaints/Enquiries 3810. Financial Contributions 3911. Other Matters 40AppendicesAppendix 1: LBN CorrespondenceAppendix 2: Summary of Planning AgreementRequirements & References within APRAppendix 3: Times of Flights and Maintenance –Relevant Planning ConditionsAppendix 4: Noise ContoursAppendix 5: List of Treated Premises Eligible forRe-InspectionAppendix 6: First Tier Works EligibilityAppendix 7: Second Tier Works EligibilityAppendix 8: Sound Insulation Scheme 2012AdvertisementsAppendix 10:Temporary Noise Monitoring StrategyReportsAppendix 11:Annual Noise Categorisation ReportAppendix 12:Data from Air Quality MeasurementProgrammeAppendix 13:University Prize Scheme 2012AdvertisementsAppendix 14:List of On-Site EmployersAppendix 15:Take Off Into Work 2012 StatisticsAppendix 16: Airport Job PolicyGlossaryAppendix 9: Report on Operation of NoiseManagement Scheme33

1. Introduction1.1Overview1.1.1London City Airport (LCY) is the UK's leading businessairport 1 serving close to 50 destinations across the UK,Europe and USA with connections to the rest of theworld through major European hubs. LCY is just twomiles from the main site of the 2012 Olympic Games; twomiles east of Canary Wharf and six miles east of the Cityof London.1.1.2The airport’s location on the doorstep of London’sfinancial districts is considered vital to business andplays an integral part in contributing to the prosperity ofthe UK’s capital city. The airport is a committed memberof the local community and actively engages with itsneighbours providing:• Extensive environmental programmes tominimise its impact on the surrounding areas;• Significant employment and trainingopportunities for local residents; and• Support and participation with communitypartners such as local schools, colleges,charities and businesses1.1.3In 2012 the airport handled approximately 3.03 millionpassengers, representing an increase of 0.8% over 2011,consistent with UK airports overall. Traffic growth atthe airport was adversely impacted around the Jubileeweekend in 2012 and during the Olympic Games likeother London airports because of a downturn in businesstravel during the period as business visitors sought toavoid London. The underlying trend over the remainderof the year was for growth of around 2.3%. The totalnumber of aircraft movements at the airport increasedfrom 68,100 in 2011 to 70,502 in 2012.1.1.4 On 9 July 2009, the London Borough of Newham (LBN)approved LCY’s planning application (LBN ref: 07/01510/VAR) for an increase in the total number of permittedaircraft movements at LCY to 120,000 per annum. Theframework for the delivery of this planning consent iscontained in a “Planning Agreement” (under Section 106of the Town and Country Planning Act 1990) betweenLCY and LBN. This 2009 Agreement supersedesprevious planning agreements.1.1.5Planning agreements are commonly used as a way ofdelivering or addressing matters that are necessary tomake a development acceptable in planning terms. ThePlanning Agreement between LCY and LBN providesthe framework for the airport to utilise the planningpermission sustainably and covers a wide and complexrange of areas including (but not limited to):• Noise monitoring and mitigation programmes;• Air quality monitoring and mitigation programme;• Sustainability and environmental strategies;• Transport and surface access planning;• Education, employment and training programmes; and• Financial contributions by LCY to local communityprogrammes and infrastructure projects1.1.6Planning agreements provide a long term framework fordelivering planning consents and as such are expectedto be in place for a number of years. In the initial periodsmuch of the work will be to put in place the strategies,systems and processes which, once established, willdrive the delivery of the provisions of the PlanningAgreement in future years. This Planning Agreementis no different in this respect and many of the activitiesreported on in this report relate to the necessarystrategies, systems and processes established inaccordance with the agreement.1.1.7In 2012 the airport commenced an extensive programmeof pre-application consultation on the proposed CityAirport Development Programme (CADP), engaging withstakeholders and members of the local community aboutplans to improve London City Airport. The proposedCADP provides for improved and high quality groundinfrastructure facilities to make best use of the existingrunway in line with Government policy (Aviation PolicyFramework; March 2013) and to improve passengeramenity.1Civil Aviation Authority44

1.1.8The proposed CADP comprises the reconfigurationof 4 existing aircraft parking stands and seven newstands, a parallel taxilane, extended terminal buildingand associated facilities including a proposed hotel. TheCADP is not proposing any change to the number ofaircraft movements permitted at the airport or a changeto the operational hours. Two planning applications forthe proposed CADP (one for the airport infrastructure andone for the hotel) were submitted to LBN in July 2013.1.2Annual Performance Report1.2.1The Planning Agreement requires LCY to submit anAnnual Performance Report (APR) to LBN on 1 Julyeach year documenting the airport’s performance underthe Planning Agreement during the previous calendaryear (January – December). The requirement to preparean APR was included in the Planning Agreement todocument monitoring and recording of LCY’s activitiesin relation to the 2009 planning consent and the APR ispublished online to be readily available to the public (seesection 1.4 below).1.2.2The structure of the 2012 APR follows that of theprevious APRs for each of the years 2009-2011which have been submitted to LBN on 1 July of eachsubsequent year. Notwithstanding this, a draft structureof the 2012 APR was also provided to LBN for its reviewon 15 April 2013. A number of comments were receivedfrom LBN on 9 May 2013 and, where appropriate, aresponse to these has been included in the APR.1.2.3In addition to LCY’s formal monitoring and reportingrequirements under the Planning Agreement, quarterlymeetings are held with LBN Officers to discuss progresson Planning Agreement obligations. Subject-specificmeetings are also held with LBN Officers whereappropriate and communication with LBN’s AirportMonitoring Officer (AMO) about a broad range of airportrelatedmatters is ongoing. LCY holds meetings everyother month with Officers at LBN to discuss progressof the Sound Insulation Scheme, given the scale andimportance of this particular environmental programme(see section 3 of the APR). Officers at the adjoiningboroughs are invited to these meetings and are regularlyupdated on the progress of the scheme.1.3How to Read this Document1.3.1To indicate what is required to be reported under thePlanning Agreement, references to the relevant section ofthe Planning Agreement have been included throughoutthis report and are generally indicated in square bracketsin the following way: [Schedule/ Part/ Paragraph– Page]. Corresponding extracts of the PlanningAgreement outlining a description of the PlanningAgreement requirements (as well as LBN’s previouscomments on the proposed structure of the APR) areprovided in Appendix 2.1.3.2A glossary of terms used throughout the APR is providedat the end of this document.1.4Publication of Annual Performance Report1.4.1From 31 July 2013, the APR will be available to downloadfrom the London City Airport Consultative Committee(LCACC) website at the following URL: http://www.lcacc.org1.4.2From 31 July 2013, the APR will also be available todownload from the London City Airport website at thefollowing URL: http://www.londoncityairport.com/environment1.4.3Additional information on LCY’s ongoing communityengagement programme, including initiatives beyond thePlanning Agreement, can be found at the following URL:http://www.londoncityairport.com/community1.4.4LBN wrote to LCY on 22 July 2013 in respect of itsperformance against the Planning Agreement obligationsfor the period 1 January to 31 December 2012 [8thSchedule / Part 2 – Page 62]. A copy of this letter isprovided at Appendix 1.55

2.3Times of Flights and Maintenance2.3.1Conditions 6(a), 6(b), 6(c) attached to planningpermission 07/01510/VAR restrict the times that theairport shall be used for the taking off or landing ofaircraft. During the 2012 calendar year, all flights fellwithin the allowed times as set out in Conditions 6(a),6(b), 6(c) which are reproduced in full in Appendix 3.2.3.2In addition, Conditions 9 and 10 attached to planningpermission 07/01510/VAR restrict the number of aircraftmovements permitted at the airport in the early morning(0630-0659 hours) period 2 . Conditions 9 and 10 arereproduced in full in Appendix 3.2.3.3On Saturday 1 September 2012 there was one additionalflight during this early morning period. Although therewas only a total of 4 flights during the overall earlymorning period (06:30 to 06:59) that day, there were twoarrivals and one departure during the period 0630 to0645 hours (i.e. a total of 3 flights).2.3.4The airport is committed to ensuring that the earlymorning restrictions are adhered to at all times, unlessunavoidable operational circumstances arise on aparticular day. The additional early morning flight on 1September was investigated by the airport and air trafficservice provider (NATS) which confirmed that the aircraftwere scheduled appropriately for that day and the breachof the restriction was a consequence of unavoidablecircumstances. The departing aircraft was on the runwayand was allowed to depart early in order to allow an earlyarriving flight to land at the airport, rather than requiringthe latter to fly around locally for a short period, whichwas considered to be environmentally unacceptable dueto noise and emissions. The arriving flight was early dueto weather conditions on that day.2.3.5 Although the investigation by the airport and NATSidentified that all procedures were followed correctly on1 September, NATS subsequently issued an instructionto its air traffic controllers to reiterate the early morningrestrictions and this instruction forms part of thecontrollers’ mandatory reading list which is checked forcompliance.2.3.6Condition 5 attached to planning permission 07/01510/VAR and reproduced in full in Appendix 3 restricts thetimes during which ground running of aeroplane enginesfor testing or maintenance is permitted. During the 2012calendar year, all ground running occurred within theallowed times as set out in Condition 5.2.3.7In addition, there were no occasions when aircraftmaintenance took place outside of operational hourswhere noise generated by these works was discernible atthe boundaries of the airport site. This was confirmed bythe absence of any complaints being received by LCY inrelation to this matter [3rd Schedule / Part 2 – page 30].2These conditions impose a restriction of 6 aircraft movements between 0630 and0659 hours, of which no more than 2 shall be between 0630 and 0645 hours.77

3. NoiseNoise Monitoring and Management3.1Noise Management Scheme (until theNoise Monitoring and Mitigation Strategy(NOMMS) is fully operational) [4th Schedule /Part 7 / 5 – Page 45]3.1.1During the 2012 calendar year, LCY continued to operateits existing Noise Management Scheme. This schemerequires:• The combined monitoring of noise and aircraft flighttracks in order to identify any deviations from thestandard routes that should be followed by aircraftusing the airport and to verify the noise contours.• A system of incentives and penalties in order to:(i) minimise noise disturbance from aircraft usingthe airport including any aircraft maintenance facility;(ii) ensure that track-keeping is maintained byaircraft using the airport;(iii) control maximum noise levels of aircraft usingthe airport.• The minimising of noise disturbance arising fromthe operation of any aircraft overhaul facility or fromaircraft at the Approved Ground Running Locationor generally from any aircraft ground noise sourcesubject to the requirement to ensure the safeoperation of aircraft at all times.• Regular meetings and consultation with the AirportConsultative Committee and such other statutorybody or bodies as may be reasonably nominated bythe Council, and provision to the Local Authority ofall relevant information indicating the efficacy of theNoise Management Scheme.3.1.2 The Noise Management Scheme is supplemented by theTemporary Noise Monitoring Strategy during an interimperiod until the new NOMMS is drawn up, agreed andimplemented, to replace the existing Noise ManagementScheme.3.1.3For further information on the operation of the NoiseManagement Scheme in 2012 a report is provided atAppendix 9.3.2Temporary Noise Monitoring Strategy[4th Schedule / Part 11 / 1 – Page 47]3.2.1The Temporary Noise Monitoring Strategy (approvedby LBN and implemented by LCY in 2009) includes arequirement to provide quarterly reports that record thedaily operational status of each noise monitor togetherwith the total monthly correlation rate of noise eventsto aircraft departures. [Para A6.0 in Temporary NoiseStrategy].3.2.2 Copies of the four quarterly reports (January to March,April to June, July to September and October toDecember) that were provided to LBN for the 2012calendar year are included at Appendix 10 of this report.3.3Noise Monitoring and Mitigation Strategy(NOMMS) [4th Schedule / Part 10 / 1 – Page 46]3.3.1The draft NOMMS was submitted to LBN on 8 October2009 and a letter was subsequently received from LBNon 26 February 2010 confirming the draft NOMMSwas acceptable, subject to full details set out inImplementation Guidelines to be progressed through aseries of workshops with LBN and to be submitted forapproval.3.3.2 The NOMMS Implementation Guidelines were submittedto LBN on 6 July 2010 for approval. Discussions on theNOMMS Implementation Guidelines have continued withLBN and their acoustic consultants during 2012 andthe airport has undertaken and completed a tenderingexercise for the acquisition of a new expanded combinednoise and flight track keeping system. Topsonic hasbeen appointed by LCY and is now progressing thereplacement of the existing noise monitors around theairport, the installation of four new fixed noise monitorsand two new portable monitors.88

Noise (continued)3.6.5No additional Public Buildings were identified under theFirst or Second Tier Works Eligibility Boundaries withinthe 2012 APR.3.6.6Table 3.1 summarises the progress of the domesticscheme as of 1 June 2013.3.6.7 All surveys requested by eligible properties have beencompleted. However, LCY and its SIS delivery partnerscontinue to face challenges in gaining access andconsent for surveys and works in a number of locations.The procedures involved in implementing the First TierWorks are explained further in Appendix 6.Table 3.1 – Sound Insulation Scheme: Summary of Progress for Eligible Premises (Jan - Dec 2012)WorksCompleteNo response/no permissionWorksPermissionRequestedNotifiedTotal No.PropertiesLocationRe-inspectionProperties (2009Various 153 100 % 100 % 53.59% 46.41%APR)First Tier – Phase 1 Britannia Village E16 352 100 % 100 % 87.78% 12.22%First Tier – Phase 2 Canning Town (1) E16 373 100 % 100 % 64.08% 35.92%First Tier – Phase 3 Thamesmead SE28 889 100 % 100 % 73.45% 26.55%First Tier – Phase 4 Tower Hamlets E14 1,288 100 % 100 % 99.38% 0.62%First Tier – Phase 5 Barrier Point E16 67 100 % 100 % 98.51% 1.49%First Tier – Phase 6 North Woolwich E16 302 100 % 100 % 98.34% 1.66%First Tier – Phase 7 Canning Town (2) E16 84 100 % 100 % 61.90% 38.10%Second TierCamel Road & ParkerSt27 100 % 100 % 100.00% 0%Re-inspectionProperties (2011Various 2 100 % 100 % 100.00% 0%APR)First Tier – Phase 8 Various 49 100 % 100 % 71.43% 28.57%Total 3,586 100 % 100 % 85.22% 14.78%1010

3.7SIS: Further Inspection of Treated Premises[4th Schedule / Part 1 / 1 – Page 36]3.7.1LCY re-inspects properties that were treated throughthe SIS 10 years or more ago. Provided in Appendix 5of this report is a list of all residential premises wherea period of 10 years or more has expired since soundinsulation works were completed by the airport (i.e.treated premises). Table 3.1 includes details of progressfor residential properties which were identified as beingeligible for re-inspection in previous APRs.3.7.2Two public buildings requiring further inspection wereidentified in the 2010 APR and none in the 2011 APR:Andrews Street Tenants and Residents Association Hall(formerly Camel Road Community Centre) and StoreyRoad School. Both properties granted access for reinspection.Remedial works have been carried out atAndrews Street Tenants and Residents Association Hall.Storey Road School was inspected and found not eligiblefor further works.3.7.3There are no public buildings requiring further inspectionidentified in the 2012 APR.3.8SIS: First Tier Works[4th Schedule / Part 2 / 1 – Page 39]3.8.1Residential premises and Public Buildings that arenewly eligible for First Tier Works are listed in Appendix6 (together with the Eligibility Boundary). In summary,there are a total of 1,294 new residential premises eligiblefor First Tier Works. There are no newly eligible PublicBuildings.3.9SIS: Second Tier Works[4th Schedule / Part 3 / 1 – Page 41]3.9.1Residential premises and Public Buildings that areeligible for Second Tier Works are listed in Appendix 7(together with the Eligibility Boundary). In 2012 there wereno new residential premises or Public Buildings eligiblefor Second Tier Works.3.10Publicity for SIS[4th Schedule / Part 4 – Page 43]3.10.1In June 2012 LCY published advertisements for the SISin the following local newspapers which are in circulationwithin the vicinity of the airport:Table 3.2 – Sound Insulation Scheme: LocalNewspaper Advertisements (2012)Title of PublicationDate ofAdvertisementEast End Life 11/6/2012Greenwich Time 12/6/2012Newham Recorder 13/6/2012Greenwich Mercury 13/6/2012The Wharf 14/6/2012Docklands and East LondonAdvertiser14/6/2012Newham Mag 22/6/20123.10.2Copies of the published advertisements are provided inAppendix 8.1111

Noise (continued)3.10.3Given that the Airport did not publish newspaperadvertisements on a second occasion during 2012, asrequired by the Planning Agreement, it is intending topublish such notices on three occasions during 2013.Written notifications were in any event sent to owners/occupiers of eligible properties.3.10.4Details of the SIS are also available on:The airport website:http://www.londoncityairport.com/aboutandcorporate/page/noiseandtrackkeepingsystemThe Consultative Committee website:http://www.lcacc.org/noise3.11Purchase Scheme[4th Schedule / Part 12 / 3 – Page 47]3.11.1LBN approved the Purchase Scheme on 14 June 2011and it was adopted by LCY on 9 September 2011.3.11.2No dwellings were identified in the 2012 Actual 69 dBcontour (see Appendix 4) so no dwellings becameeligible for the Purchase Scheme during the 2012calendar year.3.12Neighbouring Authority Agreements[4th Schedule / Part 5 / 1 and 2 – Page 44]3.12.1The Neighbouring Authority Agreement (NAA) withGreenwich was completed on 19 August 2010.3.12.2The NAA with Tower Hamlets has not been completedto date.3.13Noise Insulation Payments Scheme[4th Schedule / Part 6 / 1 and 2 – Page 44]3.13.1The draft Noise Insulation Payments Scheme (NIPS)was submitted to LBN on 9 July 2010 for approval,together with evidence of consultation undertaken withpersons interested in developments that are likely tobenefit significantly from NIPS. LCY has consideredthe consultation responses received and is intending tosubmit a revised draft NIPS to LBN shortly.4. Ground Noise4.1Ground Running of Aircraft Engines[5th Schedule / Part 1 / 2 – Page 49]4.1.1The ground running of aircraft engines is required fortesting and maintenance purposes. Details of groundrunning for the 2012 calendar year are included in theReport on the Operation of the Noise ManagementScheme at Appendix 9 of this report.4.2Exceedences of Ground Running NoiseLimit [5th Schedule / Part 1 / 3 – Page 49]4.2.1There were no exceedences of the ground running noiselimit for the 2012 calendar year. Details are included inthe Report on the Operation of the Noise ManagementScheme at Appendix 9 of this report.1313

5. Air Quality5.1Data from Air Quality MeasurementProgramme[3rd Schedule / Part 3 / 1(c) – Page 31]5.1.1The Air Quality Measurement Programme (AQMP)includes the continued operation of monitoringequipment on the roof of the airport’s administrationbuilding, City Aviation House, and diffusion tubeslocated in and around the airport. Furthermore, LCY hasalso commissioned and installed a second automaticmonitoring station at a location on the north side of RoyalAlbert Dock, adjacent to the Newham Dockside building.The results from this additional monitoring station arereported alongside the other data.5.1.25.1.2 Quarterly data from the AQMP were reported to theLondon City Airport Consultative Committee (LCACC)and posted on the LCACC website (http://www.lcacc.org). These data are, together with other results for thefull 2012 calendar year, summarised in the Air QualityMeasurement Programme: Annual Report 2012 whichis included at Appendix 12 to this report. During 2012there were no recorded exceedences of the statutoryair quality objectives set by Government 3 for nitrogendioxide and fine particulate matter (PM10) at any relevantlocation.5.2Results from any Deposits Study in thePreceding Calendar Year[3rd Schedule / Part 3 / 1(d) (iii) – Page 31]5.2.3One such complaint was received during the 2012calendar year. The complaint from a local resident inNewham was received by the airport on 14 August2012 and related to sooty deposits on a gazebo thatthe resident believed to be attributable to airportoperations. The airport commissioned a Deposits Studywhich, following scientific examination of the deposits,concluded that they were unlikely to have been causedby aircraft or automobile engines at the airport. Instead,the most likely source of the deposits was identified asemissions from two large ships moored on the northquay of Royal Albert Dock between 11 July and 15August 2012.5.2.4A copy of the Deposits Study undertaken on behalf ofthe airport was submitted to LBN in October 2012 and acopy was also provided to the complainant.5.3Air Quality Action Plan[3rd Schedule / Part 3 / 2(a) – Page 31]5.3.1The Air Quality Action Plan (AQAP) was approved byLBN on 22 June 2012 and subsequently implemented bythe airport. The AQAP includes a series of 19 Measureswith a timescale for implementing each Measure beingindicated. These details are repeated below in Table5.1 with an additional column providing a summary ofprogress to date.5.2.1LCY will commission a Deposits Study in the event thatthe airport receives a complaint regarding black smutdeposits or oily deposits that could be associated withthe operation of the airport.5.2.2LCY has adopted a protocol that relates to thecommissioning of Deposits Studies should a complaintof this nature be received.3The air quality objectives are set out in the Air Quality (England) Regulations 2000 as amended by the Air Quality (England) (Amendment)Regulations 2002, and are available at: http://www.defra.gov.uk/environment/quality/air/airquality/regulations.htm1414

Table 5.1 – Air Quality Action Plan - Progress SummaryAir Quality Measure1 Establish and implement a new systemto routinely record the availability of FixElectrical Ground Power (FEGP) on stands1-10 and log the time taken to effectrepairs.IndicativeTimescaleAugust2012ProgressThe FEGP on Stands 1-10 is not currently in fullworking order and LCY is seeking to refurbishthis equipment in accordance with Measure 2(see below). Following this, a new system toroutinely record availability and times to effectrepairs is planned to be implemented.2 Refurbish FEGP facilities on Stands 1-10. December20123 Install FEGP to Stands 21-24 during anyfuture stage of apron improvements, and inany event by 2013.4 Replace or decommission all MobileGround Power Units (MGPU) units thatdo not comply with a minimum of Stage IIemissions standards.December2013December2013Solutions were trialled by LCY during 2012but these have ultimately been unsuccessful.A review to replace the FEGP facilities onStands 1-10, rather than refurbish them is to beundertaken in 2013.This work is currently being progressed aspart of the proposed City Airport DevelopmentProgramme (CADP) with a view that thepositioning of the FEGP i.e. the location of theequipment that will service these stands, willchange due to said development.The revised asset list confirms that during2012 LCY purchased 4 new MGPU (Stage IIIAcompliant) which are currently operational. NoMGPUs have yet been decommissioned.5 Conduct an assessment of Aircraft PowerUnit (APU) use over a period of 8 hoursat selected stands on two separate daysduring the summer months.6 The Airport Operations and Safety Unit(AOSU) to maintain a documented recordof any observations where mandatory useof FEGP or OSIN 09/04 is contravened.7 Inclusion of APU use as a topic on theagenda of the Pilots Forum and the FlightOps Governance Meetings. Reference tominimising APU use will be included in anarticle for the UK Air Pilot publication.8 Produce an analysis of trends in aircraftground operational times, and, wheresignificant increases are identified,investigate procedures to reduce times.9 Requirement for all third party airsidevehicle operators to prepare and submit afleet management strategy.August2012August2012August2012On-goingDecember2012This was not completed in 2012 however asurvey is due to be completed in summer 2013,during a period when high use of APUs isanticipated.Due to the non-availability of FEGP (seemeasures 2 and 3) it is not possible to completethis Measure at present.This item was included as a topic on the relevantagendas for meetings held in December 2012and is due to be included on the same agendasfor the 2013 meetings. Information on APUuse is also provided within NATS AeronauticalInformation Package.The 2012 dataset has been collated andanalysed. No significant changes in aircraftground operational times were identified. Thiswill be reviewed again in 2014.Correspondence to particular airside vehicleoperators was sent out in December 2012. Noresponses had been received at the time ofpreparing this APR however it is the airportsintention to progress this in 2013.1515

Air Quality Measure10 LCY will work with operators at the airport toincrease the percentage of LLEZ compliantvehicles year on year, with the target ofachieving 100% compliance with the LLEZby 2015 (unless an exemption is granted byTfL or agreed with LBN).11 LCY will require that all new vehiclesissued with an Airside Vehicle Permit(i.e. not renewal applications for existingAVPs) comply with the latest EU emissionsstandards for road vehicles (EuroStandard) defined as the date by whichthe Euro Standard comes into force forthe registration and sale of new types ofvehicles.12 Routine annual and periodic, randomemissions testing for airside vehicles.13 Amend the Airside Driving Policy to makespecific reference to vehicle emissionstesting and the actions that must be takenin the event of failure.14 Publish a notice in "Taxi" which is publishedby the London Taxi Drivers Association.This will set out the concerns associatedwith unnecessary idling, and will seek toencourage taxi drivers to turn off engineswherever practicable.15 During any future infrastructuredevelopments to the airport forecourt takeinto consideration the potential for redesignof the taxi rank to minimise idling.16 Continue to lobby the Mayor of London andTfL to provide a direct DLR service betweenCanary Wharf and LCY stations.17 Publish an article relating to air quality andairport operations at least once per year inthe airport staff newsletter "The Chronicle".18 Amend the LCY website to promote themeasures it is taking to minimise air qualityimpacts, and include links to the AQMPAnnual Report and the AQAP.IndicativeTimescaleProgressOn-going This is covered in the letter for Measure 9.August2012On-goingAugust2012August2012On-goingOn-goingThis Measure is expected to be completed bythe end of 2013.Equipment used to complete these checks hasbeen serviced, calibrated and training providedto LCY staff accordingly. Random emissionstesting for airside vehicles is being implementedin 2013.This is due to be amended following completionof Measure 12 (above).A notice was published in the December 2012issue of “Taxi”.This work is currently being progressed as partof the proposed CAPD.On-going. Review as appropriate.On-going An article was published in the December 2012issue of “The Chronicle”.August2012The LCY website was amended in October 2012and the AQAP and 2012 AQMP reports areavailable at:http://www.londoncityairport.com/AboutAndCorporate/page/AirQuality19 Amend the LCY website to provide adviceto passengers to use public transport.August2012The LCY website was amended to provide thisadvice in October 2012:http://www.londoncityairport.com/visitingtheairport/GettingHere.1616

6. Sustainability & Biodiversity Strategies6.1Airport Sustainability Strategy[3rd Schedule / Part 6 / 1 - Page 34]6.1.1On 8 October 2010, LCY submitted to LBN forapproval the Airport Sustainability Strategy (and AirportSustainability Action Plan). This work includes a reviewof the airport’s recent sustainability performance, theauditing of operational activities, updating baselinedata including carbon emissions, and the establishmentof specific objectives and targets against a range ofsustainability indicators.6.1.2Discussions progressed with LBN during 2011 andcomments were received by LCY in August 2011. During2011 the baseline data for the Airport SustainabilityStrategy was also updated from 2009 to 2010.6.1.3The Airport Sustainability Strategy and AirportSustainability Action Plan was approved by LBN on 22June 2012 and subsequently implemented by the airport.It includes a series of 35 Targets and Actions with atimescale for implementing each Target/Action beingindicated. These Targets and Actions are detailed inTable 6.1 with an additional column providing a summaryof progress to date.6.2Airport Biodiversity Strategy[3rd Schedule / Part 6 / 5 - Page 34]6.2.1On 8 October 2010, LCY also submitted to LBN forapproval the Airport Biodiversity Strategy. Discussionsprogressed with LBN during 2011 and identified work tobe undertaken in order to further develop the proposals.A revised Airport Biodiversity Strategy was submitted toLBN for approval on 19 May 2011.6.2.2The Airport Biodiversity Strategy was approved by LBNon 13 April 2012 and subsequently implemented bythe airport. It includes a series of 10 Objectives witha timescale for implementing each Objective beingindicated. These Objectives are outlined in Table 6.2 withan additional column providing a summary of progress todate.1717

Table 6.1 – Airport Sustainability Strategy and Airport Sustainability Action Plan - Progress SummaryWst 1Sustainability Target/ Action75% of waste collections to be on weigh scalevehicles.IndicativeTimescaleDecember2013ProgressThis target is being progressed throughout2013.Wst 2Introduce a new waste storage hub to promotewaste segregation.December2012In early 2013 the Airport introduced a newwaste storage hub and system. It recyclesa range of waste materials as part of its DryMixed Recyclable (DMR) collections. Thisprimarily comprises paper, cardboard, cans,and plastic packaging. DMR is segregatedon site at a central storage area (‘the wastehub’) and removed by the waste contractoron a regular basis.Wst 3 Increase waste recycling rate to 20%. December2012Achieved in December 2012.Wst 4Wst 5Ene 1Ene 2Implement a training programme to ensure that100% of LCY staff have been trained in wastemanagement.Conduct a feasibility study to exploreopportunities for Energy from Waste and/orAnaerobic Digestion.Implement a training programme to ensure that100% of LCY staff have been trained in energyefficiency.Implement a programme to install submeteringon high energy use areas.2012 –OngoingDecember20122012 -Ongoing2012 -OngoingA training presentation has been developedand LCY is now reviewing how best toimplement this as part of an environmentalmanagement system. An environmentalmanagement system is an internationallyrecognised and standardised approach foran organisation to manage its environmentalimpacts.LCY’s new waste contractor is using an EfWfacility. More details and data to confirm theappropriateness of this approach have beenrequested by LCY from the contractor.A training presentation has been developedand LCY is now reviewing how best toimplement this as part of the airport’senvironmental management system.This work is currently being developed and ametering strategy will be introduced in 2013.Ene 3Implement a programme of energy efficiencymeasures to be agreed in 2013 cost plan.December2013This target is being progressed throughout2013.Ene 4 Energy use per passenger reduced by 5%relative to 2010 baseline.December2013This target is being progressed throughout2013.Ene 5Publish a carbon management policy at theairport.December2012This was published in November 2012.Ene 6Entry into the ACI Europe Airport CarbonAccreditation Level 1.December2012The Airport achieved accreditation inFebruary 2013.Ene 7Implement a programme of studies to identifyhow our five largest procurement contracts aremanaging their emissions.OngoingOngoing1818

Ene 8Sustainability Target/ ActionEstablish a timetable to achieving Level 4 ofthe ACI Scheme ‘Neutrality’.IndicativeTimescaleDecember2013ProgressThis target is being progressed throughout2013.Wat 1Develop procedure for tracking and recordingwater use at LCY monthly.December2012This will be implemented in 2013.Wat 2Implement a programme to install submetering for high use areas.December2012This work is currently being developed and ametering strategy will be introduced in 2013.Wat 3Conduct feasibility study for utilising rainwaterharvesting.December2013This target is being progressed throughout2013.Wat 4Conduct feasibility study for alterative nonpotable water sources for fire training.December2013This target is being progressed throughout2013.Com 1Evaluate additional opportunities for recordingcommunity benefits.OngoingOngoingCom 2Bio 1Bio 2Bio 3Evaluate opportunities to enhance thecommunity work experience programme in thefuture.Commence implementation of the agreedBiodiversity Strategy.Undertake feasibility study on the costs andbenefits of installing sedum mats (or alternativesubstrate) on the roof of City Aviation House.Undertake an aquatic ecological survey ofthe King George V Dock, in conjunction withRoDMA.OngoingMay 2012December2012December2012OngoingThe Airport Biodiversity Strategy wasapproved by LBN in April 2012 andsubsequently implemented by LCY. Asummary of progress is provided in Table 6.2.This feasibility study has been completedand the overall benefits of installing a sedumroof did not outweigh the possible impactof attracting birds to an aerodrome. Actioncomplete.Terrestrial ecology and limnology surveyreports have been undertaken. RoDMAwere consulted on the outcome of limnologysurveys in December 2012. The need forfurther aquatic surveys will be reviewed in2013/14.Ns 1 Implement NOMMS in agreement with LBN. Ongoing Discussions with LBN are ongoing in relationto the submitted NOMMS. Section 3 of theAPR provides further details.AQ 1AQ 2Deliver all 19 measures identified in AQAPwithin a three year period.Produce an annual statement on progress andperformance against the measures set out inthe AQAP with the APR.June 2015JulyannuallyThe Air Quality Action Plan was approvedby LBN in June 2012 and subsequentlyimplemented by LCY. A summary ofprogress is provided in Chapter 5 Air Quality.This is provided in Table 5.1 above.1919

Sustainability Target/ ActionIndicativeTimescaleProgressAQ 3 Review the AQAP every three years. June 2015 The implemented AQAP will be reviewed inaccordance with the timescales set out in theS106 Agreement.Tra 1 Undertake a basic review of 2011 Travel Plancommitments, including progress againsttargets.2011 APR This was included in the 2011 APR.Tra 2Undertake a comprehensive review of theTravel Plan and amend targets as necessary toreflect changes at the airport.Tra 3 Extend season ticket loans to an additional 5%of LCY staff.February2013December2013The Travel Plan review has beencommissioned and an updated Staff TravelPlan is due to be published in the Summerof 2013. Passenger Travel Plan will bepublished in early 2014.This target is being progressed throughout2013.SC 1SC 2SC 3EM 1EM 2EM 3Develop a Sustainable Construction Strategyfor future development at the airport.Ensure all new construction projects at theairport take account of relevant sustainableconstruction opportunities.Deliver building projects, which are subjectto planning permission, in accordance withrecognised BREEAM Standards.Develop a Sustainability Leadership Panel andpublish an Environmental Policy on LCY andLCACC websites.Hold quarterly meetings to review monitoringdata which will be reported in the APR forwaste, energy and emissions and waterconsumption.Undertake a full review of the AirportSustainability Action Plan and identify new setof targets.December2012OngoingOngoingDecember2012OngoingDecember2014These documents were issued in November2012 and are currently undergoing review,prior to being incorporated within the Airport’soperational procedures.These documents were prepared inNovember 2012 and are due to beincorporated within the Airport’s operationalprocedures. This work is being progressedas part of the proposed CADP.As part of the Airport’s SustainableConstruction Strategy there is a requirementto assess the feasibility of undertaking arating assessment with BREEAM for eachdevelopment. An assessment has beencompleted for the CADP, with a view toachieving a BREEAM ‘Very Good’ ratingwhich is a minimum standard for all nonresidentialdevelopment in LBN.A Sustainability Leadership Panel has beenestablished at the Airport with the firstmeeting being held in October 2012. Thenext meeting is planned for July 2013. TheEnvironment Policy will be published in 2013,once approved by the Chief OperationsOfficer.OngoingThe implemented Airport Sustainability ActionPlan will be reviewed in accordance with thetimescales set out in the S106 Agreement.2020

Table 6.2 – Airport Biodiversity Strategy - Progress SummaryBiodiversity Objective1 To participate as a “Delivery Partner” in theNewham Biodiversity Partnership (NBP).IndicativeProgressTimescale2012 - 2017 LCY has advised LBN that it is willing toparticipate and is awaiting further detailsfrom LBN.2 To promote awareness-raising activities on thebenefits of wildlife habitats, through supportfor the delivery of up to four annual outdoorevents for the public in conjunction with localcentres.Support will be offered through sponsorship ofmaterials to the value of £250 for each eventand volunteering which shall be reported inthe Annual Performance Report. Local centresinclude:• Royal Docks Learning & Activity Centre• Britannia Village Hall• Thames Barrier Park• Beckton District Park• King George V Park• Newham City Farm• Trust Thamesmead or other WestThamesmead venue or club providingpublic services• Lee Valley Regional Park Authority sites inthe east of Tower Hamlets.2012 - 2017 Letters offering sponsorship were sent outby LCY in December 2012 to:• Royal Docks Learning & Activity Centre• Britannia Village Hall• Thames Barrier Park• Beckton District Park• King George V Park• Newham City Farm• Trust Thamesmead• Lee Valley Regional Park Authority£2,000 (i.e. 8 events @ £250; twice theannual amount required) is to be offered in2013, as there was no take up in 2012.2 positive replies for events in 2013(RDLAC and LBN – Beckton District Park)have been received to date. BecktonDistrict Park has received their sponsorshipand is preparing their public activity in May2013.Further letters offering sponsorship weresent to eligible parties in March 2013.3 In partnership with an expert organisationsuch as the Field Studies Council, or throughan existing LBN approved programme,to fund to the total value of up to £2,000,the development and delivery of specificbiodiversity projects in schools within the 57dBnoise contour for 2012. At minimum, this mustinclude:• Drew Primary School• Britannia Village School• Storey School• Discovery School (Thamesmead)4th Quarter2012This project was offered to the 4 listedschools in letters sent out by LCY inOctober 2012. The letters were alsofollowed up with phone calls and emails.Following its positive response, the projectwas delivered by the Field Studies Councilto Drew Primary School in November 2012.LCY wrote further letters to the 3 remainingschools in January 2013 and again in May2013.2121

Biodiversity ObjectiveIndicativeTimescaleAnnuallyfrom 2012Progress4 To advertise opportunities and considersponsorship request from local schoolsand community-led organisations for theestablishment of small educational wildlifegardens (or similar) at appropriate locations inthe Airport’s catchment (guided by the 201157dB LAeq 16hr actual noise contour).Total sponsorship of £1000 per year will beavailable to fund projects meeting the advertisedcriteria.Letters advertising opportunities andoffering sponsorship were sent out by LBNin December 2012 to:• Drew Primary School• Britannia Village Primary School• Storey School• Discovery School£2,000 (2 x £1,000; i.e. twice the annualamount required) is to be offered in 2013, asthere was no take up in 2012Further letters were sent out in March 2013.5 To inform LCY staff of the importance ofbiodiversity as part of a “sustainabilityawareness” briefing in their initial induction.6 To fund, and assist the organisation of theplacement of, interpretation boards at local Sitesof Interest for Nature Conservation (SINC) andother sites within the Borough:• North side of Royal Albert Dock (adjacent toBuilding 1000)• Newham City Farm SINC• King George V Park• Beckton District Park2012 -20174thQuarter2012Information on biodiversity has beenincluded in a sustainability briefing, whichwill be implemented as part of the airport’senvironmental management system. Anenvironmental management system is aninternationally recognised and standardisedapproach for an organisation to manage itsenvironmental impacts.Permission to place boards has beensought from LBN. The LBN Infrastructureand Projects Manager will arrangenecessary approvals for the boards onceLCY supplies copies of the boards and thetechnical specification.LCY is currently in dialogue with the relevantrepresentatives from each site in order togather and provide this information to LBN.7 LCY will undertake a feasibility study on thecosts and benefits of installing sedum mats (oralternative substrate) on the roof of AviationHouse or another suitable building at the Airport,with the objective of providing a microhabitat forBAP priority species such as invertebrates.4thQuarter2012This feasibility study has been completedand unfortunately the overall benefits ofinstalling a sedum roof did not outweighthe possible impact of attractive birds to anaerodrome. Action complete.Such installations would be designed todiscourage nesting birds or other specieswhich could create a direct or indirect hazard toaircraft.8 LCY will undertake an aquatic ecological surveyof the King George V Docks, in conjunctionwith RoDMA, to determine whether anyenhancements can be made to the bio-chemicalquality and ecology of this water body.22229 LCY will undertake a terrestrial ecologicalsurvey of the Airport site in order to monitor andrecord flora and fauna at the site, including theabovementioned micro-habitats (if introduced).10 LCY will consider any further biodiversityopportunities as and when new buildings orstructures are constructed or refurbished on theAirport site.4thQuarter2012Every 5yearsAsrequired.Terrestrial ecology and limnology surveyreports have been undertaken as part ofthe CADP. RoDMA were consulted on theoutcome of limnology surveys in December2012. The need for further aquatic surveyswill be reviewed in 2013/14.Terrestrial ecology survey reports have beenundertaken as part of the CADP.This is being considered as part of theCADP proposals.

7. Education, Employment and Training7.1Community Engagement7.1.1LCY has continued to invest substantial resourcesinto ensuring that the jobs and careers available onsiteare accessible to local people. The airport’s localrecruitment policy not only ensures that those affectedby the environmental impacts of the airport are given anopportunity to share in its business success, but alsoensures its employees are reliable and flexible as a resultof living in close proximity to the workplace.7.1.2LCY endeavour to ensure that its communityprogrammes are delivered in a focused geographicalarea comprising the London Boroughs of Newham andTower Hamlets and the Royal Borough of Greenwich,followed by the other “Local Area” boroughs as definedin the Planning Agreement 4 . This ensures that thoseliving closest to the airport benefit from the social andeconomic benefits it provides. The programme does notsolely focus on adults as LCY is a business rooted in itslocal area so it therefore also invests in young people ofprimary and secondary school age. This ensures that aproactive approach to local employment is taken.7.1.3This comprehensive programme is carried out by threefull-time employees working in the airport’s CorporateSocial Responsibility (CSR) Team, who are supportedby four Community Ambassadors. CommunityAmbassadors work in various departments across theairport but conduct community based activities for fourhours or more per month. The CSR team focuses oncommunication and consultation; local employment;education excellence, for work, and charity. Below is anoutline of 2012 performance against the employment,education and training related matters included in thePlanning Agreement.7.2Employment Statistics Reporting[6th Schedule / Part 2 / 1(f) – Page 55]7.2.1LCY has established robust local recruitment practicesto ensure local people are able to access employmentat the airport. However, it is recognised that some localresidents who would like to work at the airport do not yethave the skills (basic and employability) or experienceto do so. In addition, LCY understands it can be difficultfor those who have not had previous experience of LCYor any other airport to be aware of the different types ofjobs, careers or employers at LCY.7.2.2In order to achieve LCY’s aspiration of beingrecognised as an exemplar local employer in EastLondon, the airport focuses on two main strands ofactivity in this area. Firstly, the airport implementsrecruitment procedures that remove or reduce barriersto employment for local people. Secondly, the airportinvests in an extensive community engagementprogramme to ensure local people are aware of jobsavailable and have access to skills coaching to enablethem to gain employment. Some of the processes,initiatives and activities are included in the PlanningAgreement; others are operated as part of the wider LCYCommunity Engagement Programme.7.2.3LCY collects data that records where employees liveeach year. This data is collected from the addressinformation provided by employees when applying for anairport security pass. A report is then compiled includingdetails of the percentage of people living in the locallabour catchment area and in particular those living inNewham. This is then provided to LBN and the LCACC.4London Boroughs of Hackney, Waltham Forest, Redbridge, Barking & Dagenham, Havering, Bexley,Lewisham, Southwark and Epping Forest District Council.2424

7.2.4The Planning Agreement requires LCY to use reasonableendeavours to ensure that at least 70% of full timeequivalent jobs at the Airport are filled by residents of the“Local Area” including at least 35% filled by residents ofthe London Borough of Newham. As at December 2012:• 45 employers were operating on-site at LCY; acomplete list of these is included at Appendix 14 ofthis report. [6th Schedule / Part 2 / 1(c) – Page 55]• 2,044 people were employed on-site at LCY• 241 of these on-site employees were not requiredto provide address information to the airport asthey are employed by control authorities such asthe Metropolitan Police, Special Branch, UK BorderAgency and Department for Transport.7.2.5Of the 1,803 remaining on-site employees:• 27% resided in the London Borough of Newham;• 61% lived in the “Local Area” 5 .7.2.6Further employees work with contractors and subcontractorsat LCY on a regular basis and hold a fullairport security pass, but are not based on-site andare therefore not included in these figures. Theseorganisations include cargo agents, constructioncompanies, IT communications, sign-writers, advertisinginstallers and many others.7.2.7 The Planning Agreement requires LCY to use reasonableendeavours to ensure that at least 70% of directemployees are resident within the “Local Area” and atleast 35% are resident within the London Borough ofNewham. London City Airport Limited (airport owner/operator) is the largest on-site employer with 570employees as at December 2012, 25% of which lived inthe London Borough of Newham and 67% of which livedin the Local Area.7.2.8LCY endeavours to ensure that jobs at the airport areaccessible to local people and to support them todemonstrate the skills and knowledge required to besuccessful in a job application [6th Schedule / Part 2/ 1(a) – Page 55]. These endeavours are delivered bythe LCY Community Team with on-site partners andemployee volunteers, and include:• Maintaining an airport jobsline and website for jobopportunities• Links with local employment organisations such asNewham Workplace, Skillsmatch Tower Hamlets andGreenwich Local Labour & Business• Ongoing engagement with Local Authorities• A basic skills test developed by adult educationexperts at the University of East London• Attending careers fairs• Delivering presentations to jobseekers• Mock Interviews• Work Placements• Distribution of the “Airport Careers” booklet to localorganisations and onlineDelivery of employmentrelatededucation programmes in schools, collegesand universities.• Delivery of the employment programme ‘Take off intoWork’7.2.9During 2012, the airport delivered the followingprogrammes and processes to ensure that jobs availableon-site were accessible to local people and that barriersto employment were minimised.5The “Local Area” is defined by the 2009 Section 106 Agreement to include the 11 East London Boroughs of Newham, Tower Hamlets, Greenwich,Bexley, Lewisham, Southwark, Barking & Dagenham, Havering, Redbridge, Waltham Forest and Hackney, as well as Epping Forest District Council.2525

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Airport Jobsline and Website Information7.2.10Reed Specialist manages all recruitment for LondonCity Airport Ltd (LCY Ltd). A dedicated Reed SpecialistAccount Manager for LCY Ltd is based at 22 HarbourExchange Square, Isle of Dogs, E14 9GE. A dedicatedairport jobs telephone line, 020 7517 3594, is alsoprovided. All jobs are advertised 24 hours a day, 7 daysper week at www.reed.co.uk with a further direct link fromwww.londoncityairport.com/careers7.2.11All entry level job vacancies for LCY Ltd are providedto Newham Workplace/East London Business Alliance(Newham), Skillsmatch (Tower Hamlets) and GreenwichLocal Labour and Business (GLLaB, Greenwich) foradvertisement to local jobseekers. In addition, thesevacancies are provided to Anchor House, Fight 4Peace, Royal Docks Learning and Activity Centre andCommunity Links (Newham).LCY Selection Test7.2.12In 2011 LCY partnered up with the University of EastLondon (UEL) to develop three new LCY Selection Teststo assist with its recruitment process, which were alsoused for candidates in 2012. The tests consist of sevenmain questions relevant to the basic skills required foremployment in an entry level role at LCY. The questionsin the test are based on basic literacy, arithmetic andEuropean geography. LCY has worked with UEL todevelop these tests to ensure that job applicants aretested at a level relevant to the job for which they areapplying and that the question structure and standard arealigned with national qualification framework. This testallows LCY to ensure that job applicants will be able tosuccessfully complete the regulated training necessaryfor roles based on-site at LCY.7.2.13 During 2012, job applicants that did not pass the LCYselection test were referred by Reed Specialist to freetraining courses provided by the London Borough ofNewham, which enable candidates to brush up theirliteracy and numeracy skills, before they are able to reapplyto the airport after six months.Internal Recruitment7.2.14To allow local staff who have achieved employment atLCY to progress, all job roles are advertised internally.Implementation of this policy has encouraged many LCYemployees to progress through the company to moresenior positions.7.3Employers’ Forum[6th Schedule / Part 2 / 1(b) – Page 55]7.3.1During 2012 LCY did not hold an Employer’s Forum,given the poor attendance at recent meetings and inlight of other feedback received from on-site employers.Instead, the CSR team has been developing the foruminto a more productive and valuable event whichemployers will be more inclined to attend. One event hasalready occurred in 2013 with one more to follow later inthe year.2727

7.4Staff Participation[6th Schedule/ Part 2 / 1(g) – Page 56]7.4.1LCY and its on-site partners are keen to engage inlocal community projects and initiatives and LCY workswith on-site companies to facilitate their communityengagement.7.4.2In 2012, LCY engaged its staff and those of companiesbased on-site in its community projects and initiativesvia:• London City Airport Consultative Committee• LCY Site Email Distribution• Posters• “The Chronicle” Staff Newsletter, distributed to allstaff on-site four times per year• The “Chronicle Lite” newsletter for staff of LondonCity Airport Limited, distributed with payslips monthly• LCYTV, which is displayed on plasma screens in allstaff break areas7.4.3LCY actively encourages employee volunteering fromits own staff and other companies based on-site to helpassist with these programmes. LCY Ltd’s employeevolunteering policy is as follows:“All London City Airport Limited employees areencouraged to volunteer for charitable or communitycauses that form part of the airport’s communityprogramme. Each staff member is entitled to volunteerfor at least one day (8 hours) per year at the company’sexpense, subject to agreement with their Line Managerand depending on operational requirements.The London City Airport Community Programme isfocused on community organisations and educationestablishments located closest to the airport to ensurethose affected by the airport’s operation benefit from itssignificant economic and social benefits. All employeevolunteering opportunities are advertised by theCorporate Social Responsibility Team by email, internalcommunications and via the Community Ambassadors.”Take off Into Work (TOIW)7.4.4In 2012, LCY continued its “Take off into Work”programme for long-term unemployed Newhamresidents, in partnership with Newham Workplace. Withthe aim to encourage even more local residents to applyfor job roles at LCY successfully, the airport has workedin partnership with Newham Workplace and the EastLondon Business Alliance since 2009 to deliver the LCY‘Take off into Work’ programme. This programme, whichruns five times per year, invites unemployed Newhamresidents to take part in a two week airport-specificinto work training programme including workshops atthe airport on topics such as airport careers, CV andinterview preparation. This is then followed by a workplacement opportunity lasting between two and nineweeks across a number of airport departments and othercompanies based on-site such as Customer Services,Aria Passenger Handling Services, WH Smith, SSP, AeliaTax and Duty Free, Europcar and Hertz.7.4.5During 2012, 44 people took part in the Take off intoWork programme with 77% of those gaining employmentor returning to full time education after the course, with36% at LCY. A report from Newham Workplace onthe performance of Take off into Work during 2012 isavailable in Appendix15.Airport Careers7.4.6Airport Careers is a publication providing an outlineof key careers and jobs found on-site at London CityAirport. The document, available on the LCY websitehttp://www.londoncityairport.com/careers or in hardcopy document, includes key requirements, roles andresponsibilities and information to apply for each job role.The booklet was used in 2012 as a guide for students,job seekers and employment advisors and is a usefulresource to distribute at career events and workshopsattended by the airport. An updated version of AirportCareers is being published in July 2013.7.4.7The presence of an airport is a driver for employment onboth the airport site in roles directly related to the day today airport operation and in the local economy throughdirect and induced jobs.2828

7.4.8A summary of the projects delivered in the areas of LocalEmployment during 2012 is provided below:• Delivery of five rounds of Take off into Work – 44Newham residents took part in the programme in2012• Airport staff took part in seven careers fairs – over350 jobseekers and young people• LCY held an assessment centre in April for RampService Agent roles aimed at job seekers fromNewham, Tower Hamlets and Greenwich only – 59jobseekers attended7.5Training [9th Schedule / Part 3 / (d) – Page 67]City Interview7.5.1LCY has continued to offer its City Interview TrainingProgramme for local people who are NEET (Not inEmployment, Education or Training). During 2012 theprogramme was delivered to nine groups of NEETs witha total of 78 participating from Britannia Village Hall,Community Links and Job Centre Plus (Newham).7.6Airport Job Policy[6th Schedule / Part 2 / 1(d) – Page 55]7.6.1 To share information on the policy adopted by the airportcompany to fill job vacancies, the Airport Job Policy canbe found at Appendix 16.7.7Training Programmes[6th Schedule / Part 2 / 1(e) – Page 55]7.7.1LCY has a comprehensive training offer available to itsemployees. Details of the 2012 LCY Staff Training andDevelopment Programme are outlined overleaf.2929

7.7.2LCY is committed to investing in its staff through awide range of learning and development activities. Thiscommitment has continued throughout the economicdownturn. Training is provided for health and safety,job specific skills and in the general competencieswhich provide employees with the ability to do theirjobs and develop key transferable skills. The generalcompetencies programme is based on the key ‘coreskills' required for the long term success of the businessincluding training during 2012 in:• Aviation Foundation Studies City & Guilds 2000(Avtech)• Recruitment & Selection• Managing the Employment Relationship• Appraisals & Return to Work• Train the Trainer• Proofreading• Advanced Excel• Customer Service NVQ2/Apprenticeship• ILM Level 3 First Line Management• Grow Your Own Leader• Discovery Insights7.7.3The airport operates a specialist business in the LondonBorough of Newham and therefore does not expect torecruit ready-trained airport specialists such as AirfieldOperations Controllers from Newham or surroundingboroughs. Consequently LCY is committed to andinvests a significant amount in job-specific skillstraining for its staff. Initial job-specific training is oftenregulated by the Civil Aviation Authority or Departmentfor Transport and LCY recognises the value of integratingcore skills into this training requirement. Furthermore,this training must be re-visited on a regular basisthroughout the time employees work in operational roles,resulting in substantial additional investment throughoutemployees’ careers.7.82011 Education Programme Updates [6thSchedule / Part 2 / 4 – Page 56]Education Excellence7.8.1The LCY Education Excellence Programme deliversprojects to all age groups from primary to adulteducation. The main themes outlined earlier in this reportensure that local people are equipped with the skills andknowledge required from business to gain employment atthe Airport or elsewhere.7.8.2LCY works with a number of ‘partner’ schools in the localarea, with which it has a long-standing and productiverelationships. These partner schools are listed below:Table 7.1 – Partner SchoolsNewham Greenwich Tower HamletsBritannia VillagePrimary SchoolDrew PrimarySchool RoyalDocks SecondarySchoolEastlea SecondarySchoolRokeby SecondarySchoolNewVIc Sixth FormCollegeNewham Collegeof FurtherEducationUniversity of EastLondonLinton MeadPrimary SchoolWoolwichPolytechnicSecondarySchool andSixth FormOld PalacePrimary SchoolLangdon ParkSecondarySchool3030

7.8.3The table below summarises the projects delivered in the areas of education and employment during 2012.Table 7.2 – Education and Employment ProjectsPrimary Education Secondary Education Further & Higher EducationS106 LCY Barnaby BearProgramme -22 groups, 660 youngpeopleReading Volunteers at St Luke’sPrimary, LBN – 30 hoursSponsorship of Modern ForeignLanguage Award at PortwayPrimary school – whole schoolcompetitionSt Luke’s Primary (LBN) Businessroad show for parents – 100 adultsGainsborough Primary andDaubeny Primary (LBHackney)‘Inspire Sessions’ Aspiration Talks-120 young peopleStar Primary (LBN) job fair – 150young peopleOld Palace Primary (LBTH)‘Careers Workshop’ -65 youngpeople‘Plane Business’ LCY SecondarySchool Programme promoted in S106schools 2 LBN, 1 LBTH & 1 LBGBuilding Opportunities and SkillsSeminars (BOSS) in 5 LBN schools -600 studentsGetting Ahead Conference in 4 LBTHschools – 400 studentsModern Foreign LanguagesProgrammes - 90 studentsRepresent London Modules deliveredto 4 Schools - 80 studentsMembers of the Rokeby and EastleaSchool Business Support Groups(LBN)Caterham High School (LBR)‘Opportunities Day’ event -230studentsCareers Awareness Day for a classfrom Rokeby School – 30 studentsSt Angela’s Secondary School ‘Insightto Industry’ Day – 150 studentsS106 Work experience provided to48 students9 students participating in the S106LCY University Prize SchemeLondon Metropolitan Universitylecture delivered by AirportDirector - 40fUeL Employment & Training Fair-150 studentsNewVic 6th Form College (LBN)‘Employment and Training’ Fair-200studentsSponsorship of NewVic 6th FormCollege (LBN) Annual AwardsCeremony ‘Top Language Student’NewVic 6th Form College (LBN)European Language Event - 50studentsNegus Sixth Form Centre HR Talk(LBG) – 3 students3131

7.9Primary Education[9th Schedule / Part 3 / (a) – Page 67]Barnaby Bear7.9.1The Barnaby Bear Geography Programme is one ofmost popular primary school workshops from theLCY Education Excellence Programme. Barnaby is acharacter used to engage Year Two students in learningabout geography, transport and travel, and is aimed atmaking students think about their local geographicalarea. In 2012, the airport offered the programme to allschools south of the A13 in Newham and to its partnerPrimary Schools in Greenwich and Tower Hamlets.7.9.2In total, 22 Barnaby Bear workshops were deliveredacross 11 schools, engaging over 660 students. TheBarnaby Bear Programme was updated by the NewhamEducation Business Partnership (NEBP) in late 2009 tokeep the programme in line with national curriculum, andLCY has received very positive feedback from teachersto these updates.7.9.3The schools that benefitted from the Barnaby Beargeography programme in 2012 were:• Hallsville Primary School (LBN)• St Joachim’s Primary School (LBN)• Gallions Primary School.(LBN)• Linton Mead Primary School (RBG)• Old Palace Primary School (LBTH)• Calverton Primary School (LBN)• Keir Hardie Primary School (LBN)• Drew Primary School (LBN)• St Luke’s Primary School (LBN)• Rosetta Primary School (LBN)• Britannia Village Primary School (LBN)Reading Volunteers Scheme7.9.4 The airport’s emphasis on the value of basic skills issupported as early as primary age through two trainedreading volunteers spending one hour per week at StLuke’s Primary School (LBN) assisting reading sessionswith Year One pupils. This equated to approximately 30hours of volunteering during 2012.7.10Secondary Education[9th Schedule / Part 3 / (b) – Page 67]Plane Business7.10.1In 2010 LCY developed a new education programmecalled “Plane Business” with the help of the NewhamEducation Business Partnership. Plane Business usesthe airport as a case study to give local students aninsight into business, trade, markets and our passengers.It is aimed at year nine students, the resource meetsparts of the following: KS3 Curriculum Outcomes,elements for PHSEE (economic wellbeing), 11-19 WorkRelated Learning Framework, Personal Learning andThinking Skills, and Literacy objectives.7.10.2 Efforts and on-going meetings have been made toimplement and deliver this programme to the four eligibleschools (Royal Docks, Kingsford, Langdon Park andWoolwich Polytechnic). Letters were sent to schools inJanuary 2012 and follow-up emails were sent out onseveral occasions during the year but, despite this, therewas no take-up of the programme.3232

Getting Ahead Conferences7.10.3 Getting Ahead is a programme organised by TowerHamlets Education Business Partnership, based onemployability skills to prepare young people for the worldof work. Airport Volunteers work with a small groupof young people through several workshops across adaylong conference. In 2012, Airport Volunteers took partin four conferences and engaged with over 400 studentsthrough Getting Ahead.Building Opportunities and SkillsSeminars (BOSS Days)7.10.4LCY continues to support the Newham EducationBusiness Partnership organised “BOSS” Days which aredelivered in almost every secondary school in Newham.The seminars give students in Year Ten the opportunity tospend the whole day considering jobs and careers. LCYvolunteers attended five BOSS Days in 2012, deliveringworkshops to over 600 students on topics such asfirst impressions, aspiration building, application formcompletion and interview technique.LCY Modern Foreign LanguagesProgramme7.10.5 The LCY Modern Foreign Languages Programme ishighly popular amongst local schools. In order todemonstrate the links between the curriculum andworking environment, LCY has developed modules forstudents studying modern foreign languages (MFL).7.10.6 The LCY MFL Programme lasts for two hours, providingstudents with the opportunity to meet airport employeeswho use their own language skills in the workplace.During the session, students receive an airport tourin their relevant language, a presentation from staff,and are able to practice their language skills throughrole play and written exercises. This programme hasbeen developed to meet all key areas of languagedevelopment: speaking; listening; reading; and writing.In 2012, the airport delivered three MFL visits with morethan 75 students participating.7.11Work Experience[6th Schedule / Part 2 / 1(h) – Page 56]7.11.1In 2012 LCY partnered with the Newham EducationBusiness Partnership (NEBP) to administer and managethe airport’s work experience programme to ensure thatthose eligible to participate were considered fairly. TheNEBP administers the work experience programme,which provides a one week taster experience to astudent, 48 weeks every year. Students participatingin the programme gain experience in the main airportdepartments of Airfield Operations, Retail, CustomerServices, Business Development and the Jet Centre.The work experience programme is open to all studentsaged 16 years or over, living in local boroughs around theairport, with specific focus on students within the LondonBorough of Newham.7.11.2In 2012, all 48 student placements were filled, 9 of whichwere filled by students participating in the UniversityPrize Scheme (UPS). One week placements are usuallyoffered to a minimum of 40 residents of Newham andto a minimum eight residents of Bexley, Barking &Dagenham, Greenwich and Tower Hamlets. However, in2012 only 35 residents of Newham participated due tothere being a higher number than usual of UPS studentsfrom Greenwich and Tower Hamlets.7.11.3Students participating in work experience at LCY during2012 lived in the following areas:• Newham – 35• Bexley – 2• Barking & Dagenham – 2• Greenwich – 5• Tower Hamlets – 43333

7.12Higher Education[9th Schedule / Part 3 / (c) – Page 67]University Prize Scheme (UPS)7.12.1 The LCY University Prize Scheme currently provides£2,000 per year for three years to nine students,four from Newham, two from Tower Hamlets andthree from Greenwich. Advertising and applicationpacks are distributed annually to all further educationestablishments in Newham, Tower Hamlets andGreenwich, and students are invited to apply to theairport, giving reasons why they believe they shouldreceive the prize. Young people participating in theUniversity Prize Scheme not only receive financialassistance, but also an airport management mentor, paidwork experience placements and access to the airport’semployee development training courses.7.12.2In June 2012, LCY placed advertisements in localnewspapers in the London Boroughs of Newham andTower Hamlets and the Royal Borough of Greenwich toseek three new recruits to the University Prize Scheme.Copies of the advertisements placed can be found inAppendix 13.7.12.3Following a selection process, two students fromGreenwich and one from Tower Hamlets were selectedand commenced a university degree course inSeptember 2012.7.13Benefit in Kind[Sixth Schedule / Part 2 / 2 – Page 56]7.13.1The Planning Agreement includes an obligation for LCYto provide a benefit in kind equivalent to a minimum of£50,000 in respect of its obligations to use reasonableendeavours to employ residents from the Local Areaand the London Borough of Newham, to recruit througha local employment agency, to hold meetings of theEmployers’ Forum and to operate a work experienceprogramme at the airport.7.13.2In 2012 LCY provided benefits in kind of over £230,000towards employment initiatives aimed at local people.This included LCY’s costs for the work experienceprogramme, the Take off into Work programme,recruitment costs, a local assessment centre andattending local careers fairs.7.14Community Review 20127.14.1The airport has published a document called theCommunity and Environmental Review 2012 whichdetails all work undertaken in the local community in2012. The review can be found on the LCY website:http://www.londoncityairport.com/aboutandcorporate/page/ourcommunity7.12.4 Also in 2012, three of the nine students participating inthe scheme graduated from their degree courses and anevent to celebrate their success was held at the Airport inNovember 2012.3434

8. Surface Access8.1Surface Access Statistics8.1.1The operation of the airport has enticed developers ofpublic transport links to establish fixed services in theRoyal Docks for the benefit of airport passengers andlocal people. The Docklands Light Railway “AirportRoute”, which opened in 2005 and was extended toWoolwich Arsenal in 2009. In 2012 the DLR continues toremain the single most popular mode of transport for airtravellers to access the airport.8.1.2Every year London City Airport undertakes quarterlycustomer (passenger) satisfaction surveys. Within thesesurveys customers are asked how they travelled to theairport. The findings have been summarised in Figure8.1 based on the responses during 2012. As indicatedin Figure 8.1, 69% of passengers travelled to the airportusing London public transport, including Transport forLondon Licenced Black Cabs.8.2Travel Plan Progress 2012[6th Schedule / Part 1 / – Page 53]8.2.1To support LCY in reducing the impact of air passengersand airport staff on the local road network, and in linewith the requirements of the Planning Agreement, LCYdeveloped a Travel Plan focused on increasing the use ofsustainable transport methods to access the airport site.The Travel Plan was approved by the London Borough ofNewham on 14 February 2011.8.2.2London City Airport implemented the Travel Plan in 2011and this has been led by the Travel Plan Coordinator.The Travel Plan can be found on the airport website:http://www.londoncityairport.com/visitingtheairport/GettingHereIt can also be found on the Consultative Committeewebsite:http://www.lcacc.org/access/index.html#GreenDrop Off Private6.5%14%Black Cab15.8%Minicab3.5%TransferPassengers100%2%2.5%ChaufferPrivate Car Leftat AirportBusFigure 8.1 – 2012 Passenger Surface AccessStatistics0.5%0.6%Other Car/rented car54.5%DLR8.2.3The Travel Plan is a living document which is continuallyimplemented and considered at the airport with theleadership of the Travel Plan Coordinator. In 2012, theTravel Plan Coordinator formed part of the responsibiltiesof the community relations team and Anthony Angolfulfilled this requirement during this reporting period.Through the Travel Plan Coordinator various actions wereundertaken to build upon the progress already achievedwith the Travel Plan during 2012.8.2.4Actions included internal promotion of sustainable travelinitatives such as the provsion of bike shelters andassociated schemes for LCY employees, marketing andpromoton of the travel plan to LCY employees throughvarious methods throughout 2012 and liasing withother on site businesses in order for them to appointtravel plan coordinators in order to promote the TravelPlan externally. In addition, the airport updated itswebsite which allowed easier access for passenger andemployees alike to view the airport’s journey planner,enabling more individuals to access quickly publictransport information at a click of a button.3535

8.3The 2013 Travel Plan8.3.1As detailed in the existing Travel Plan, in 2013 the airportwill review and publish an updated Travel Plan.8.3.2The main focus of the Travel Plan going forward willbe based on employee engagement, both in terms ofemployees who work directly for the airport and thosewho work for other on site employers. This employeebased Travel Our Plan Priority will be will be more Areas informativeand less formal than the existing Travel Plan. This isto hopefully intice and enhance employee take up ofsustainable modes of travel.employees responded to the staff travel snapshot survey.Through employer engagement meetings undertakenby the Travel Plan Coordinator, 23 of the 45 differentcompanies based at the airport had employees whoresponded. A full staff travel survey will be undertaken indue course.8.3.4This snapshot survey has allowed the airport to pinpointrelevant and achievable areas of modal shift rather thanfocusing on particular services within an employee’sgiven journey. This has allowed the review of the TravelPlan to focus on priority areas to develop quick andmeaningful actions. With this targeted approach we8.3.3will aim to encourage airport employees to travel moreTo aid the review of the Travel Plan the airport duringsustainably where possible. The priority areas areWe’ve had to be creative in coming up with a travel plan thatSpring 2013 undertook a staff travel ‘snapshot’ surveyindicated pin points in areas Figure of 8.2 possible below: improvement ratherthan setting an overarching target. The actions defined within this travel plan are based on the journey profilesin order to develop a Staff Travel Plan to be published inderived from feedback received from airport companies and employees. To aid the delivery and monitoring of2013. Just under 25% of the 2,055 airport basedthese actions we have, for the first time, split these into priority areas. With this targeted approach we will aim toencourage airport employees to travel more sustainably where possible. The priority areas are;Figure 8.2: Priority Action Areas for 2013 Staff Travel PlanProviding the right information andticketing for mixed mode journeys27%of airport staff livewithin Newham1/3of staff travel by 2or more modes oftransportAround40%of staff rely primarilyon the car for theircommute to work67%5,0001/367%staff travel by 2of staff onor more modesduty by 6amof staff on dutybusinesses operating of transportby 6amacross Newham3636This approach provides a focus on the key opportunities which will encourage airport employees to takeadvantage of the sustainable transport options available at London City Airport, as well as making sure we’readdressing the issues that are important to our stakeholders. We will continue to maintain staff parking levels at a

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9. Environmental Complaints / Enquiries9.1Report of any Complaint or Action inSummary in Preceding Calendar Year[3rd Schedule / Part 7 / 2 (c) – Page 35]9.1.1The annual incidence of environmental complaints andenquiries to the airport remains very low at less than onecomplaint per thousand aircraft movements per year.9.1.2LCY reports environmental complaints and enquiriesto the Airport Consultative Committee as part of thequarterly Airport Environment Report.9.1.3A total of 26 complaints regarding LCY’s operation werereceived during 2012. In addition, 13 environmentalenquiries relating to LCY were received during 2012; and9 complaints and 1 enquiry regarding matters unrelatedto LCY operations were received during the same period.One of these unrelated complaints regarded sooty/oilydeposits which, following independent investigation, wasdetermined not to be associated with airport activity (seesection 5 of the APR).9.1.4Of the 26 LCY complaints received:• 16 were related to aircraft noise at LCY;• 6 were related to flight paths;• 3 were related to ground noise; and• 1 was related to an incident of wake turbulence.9.1.5A summary of environmental complaints and enquiriesfor the 2012 calendar year is provided in Figures 9.1and 9.2 below. All complaints have been investigatedin accordance with LCY’s environmental complaintsprocedure and reported in detail to LBN. All complaintswere reported within 15 days of receipt with theexception of two complaints: one where a report washeld back by one day to await additional information;and one as a result of clerical error. These delays did notaffect LCY’s response times to the complainants.9.1.6Further details of environmental complaints receivedcan be found on the London City Airport ConsultativeCommittee (LCACC) website:http://www.lcacc.orgFigure 9.1 – Summary of 2012 Environmental ComplaintsEnvironmental complaints received by London City AirportNumber of Complaints1086420OtherNon-LCYGround NoiseFlight PathsAircraft NoiseJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2012 Annual Statistics3838

Figure 9.2 – Summary of 2012 Environmental EnquiriesEnvironmental enquiries received by London City AirportNumber of Enquiries1086420Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec2012 Annual StatisticsOtherNon-LCYGround NoiseFlight PathsAircraft Noise9.1.7In addition to the environmental complaints and enquiries received during this period, the airport also received a totalof 26 enquiries regarding the airport’s Sound Insulation Scheme.10. Financial Contributions10.1.1LCY has a schedule of financial contributions towardslocal initiatives that it will make over the life of thePlanning Agreement.10.1.2 The following contributions, which totalled £197,158.08,were made to LBN during the 2012 calendar year:Annual Monitoring Payment – £57,201.85 on 1 July2012 [6th Schedule / Part 6 / 2 – Page 58]Education and Training Contribution– £102,447.04paid on 1 July 2012 [6th Schedule / Part 2 / 3 – Page 56]Parking Contribution – £37,509.19 paid on 11 July2012 [6th Schedule / Part 1 / 4 – Page 57]3939

11. Other Matters11.1Wake Turbulence Study[7th Schedule / Part 1 – Page 60]11.1.1LCY’s Wake Turbulence Study was approved by LBN inSeptember 2011 and the claims handling procedure tohandle any claims for compensation arising from suchdamage was subsequently adopted by LCY. The WakeTurbulence Study and claims handling procedure areboth available on the LCY website:http://www.londoncityairport.com/AboutAndCorporate/page/WakeTurbulence.11.1.2 One incident of damage arising from wake turbulencewas reported to LCY on 25 July 2012 in the GallionsPoint Marina area. The site was visited by the airport’sH&S Compliance Manager; the Director of Operations,Policy and Planning; and the CSR Manager on 25 July2012 to inspect the damage, immediately after receipt ofthe complaint. The airport engaged a builder, and a fullrepair to the roof was carried out at the airport’s expensethe following day (26 July 2012).11.2Value Compensation Scheme[7th Schedule / Part 2 – Page 60]11.2.1 The draft Value Compensation Scheme (VCS) wassubmitted to LBN for approval on 2 June 2010.Comments were subsequently received from LBN and arevised draft VCS is intended to be submitted shortly toLBN for approval.4040

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City Aviation HouseRoyal DocksLondonE16 2PBTel: 020 7646 0000www.londoncityairport.comJuly 2012