Version 3.1 SP2 Reference Guide - Extreme Networks

AppendixVerify that the server is running on the specified port. If the server is running and you are using thecorrect port, the Ridgeline Welcome page appears.If you are running Ridgeline on Windows and connecting to Ridgeline from the same system as theRidgeline server, you can also use the server setup utility to determine the port on which the Ridgelineserver is running. Click Start > All Programs > Extreme Networks > Ridgeline 3.1 > Server setuputility. The Ridgeline’s HTTP port box shows the current server port.Problem: Colors in client interface are incorrect (Windows 2003, Windows XP).The Color Palette must be set for 65536 colors (or True Color). If your display is set for only 256 colors,the colors in Ridgeline may be incorrect.To change the color palette, double-click the Display icon in the Control Panel, select the Settings tab,and use the drop-down list in the Color Palette field to select the appropriate setting.Problem: Browser does not bring up the Ridgeline Welcome page.Verify the version of the browser you are using. See the system requirements in the Ridgeline Installationand Upgrade Guide or see the Ridgeline Release Notes shipped with the software.Problem: Browser client software loads and allows login, but data is missing or other problems arise.Remove the Ridgeline application from the Java Cache. Go to the Java Console. Under the General tab,in the Temporary Internet Files section, click the View button. Select the Ridgeline application in theJava Cache Viewer, and delete it.Ridgeline DatabaseProblem: DBBACKUP utility will not run (in Solaris) if LD_LIBRARY_PATH variable is not setcorrectlyIn order for DBBACKUP to run, the LD_LIBRARY_PATH environment variable must include the path/database/bin (by default, /opt/ExtremeNetworks/Ridgeline3.0/database/bin).There are some needed .so files in that directory. (10051)Problem: Database server will not restart after incorrect shut downIf the Ridgeline server is shut down incorrectly, the database may be left in an invalid state. In this case,an “Assertion failed” error may occur when attempting to restart the server.To recover the database in Windows XP or Windows 2003 Server, complete the following steps:1 Open a DOS command window.The following commands assume you have accepted the default installation location,c:\Program Files\Extreme Networks\Ridgeline3.0. If you have installed Ridgeline in adifferent location, substitute the correct installation directory in the commands below.2 Go to the Ridgeline install directory:cd c:\Program Files\Extreme Networks\Ridgeline3.0\database\bin3 Add the Ridgeline database directory to your path:set path=c:\Program Files\Extreme Networks\Ridgeline3.0\database\bin;%path%4 Execute the following commands:Ridgeline Reference Guide741