Edexcel Level 3 BTEC Nationals in Health and Social Care

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UNIT 42: SUPPORT WORK IN SOCIAL CAREUnit content1 Understand the services that workers not involved in direct care provide insocial care settingsEmployment settings: care homes (personal or nursing care); day services; anindividual’s own home; sheltered accommodation; supported housing; othernetworks and services for individuals, eg education, religious establishments,voluntary agencies, activities, entertainment; importance of buildingrelationships in such settings; responding appropriately to an individual’s situationwithin boundaries of own roleLegislation and guidance: relevant sections from, eg Health and Safety at WorkAct 1974, Food Safety Act 1990, The Environmental Protection (Duty of Care)Regulations (1991), RIDDOR 1995, The Food Safety (General Food Hygiene)Regulations 1995, Data Protection Act 1998; Care Standards Act 2000, COSHH2002, Health Protection Agency Bill, Hazardous Waste Regulations 2005Personal presentation and dealing with enquiries: the need to addressindividuals, colleagues and visitors in a polite manner; the need to maintainsecurity of the environment by ascertaining a person’s right to be there; the needto direct visitors to the appropriate person or area; the need to dressappropriately for the work environment (uniform, personal protective clothing)2 Understand the role of communication in care environmentsCommunication: written, verbal, non-verbal; communicating effectively in thecare environment: listening carefully to what is being communicated; speakingclearly avoiding jargon and slang, at an appropriate pace and in an appropriatetone of voice; engaging appropriately with individuals, colleagues and visitors,using non-judgmental language; using gestures and body language to emphasisewhat is being communicated; being aware of individual differences in relation todisability, culture, language, gender, age, over-familiarity, personal spaceBarriers to communication: impairment (mental, physical including sensory); useof jargon and slang; inappropriate facial expressions or gestures; environmentalnoiseMaintaining confidentiality: with individuals, their family and friends; withcolleagues and other professionals; within the care environment; outside the careenvironment516BN018467 – Specification – Edexcel Level 3 BTEC Nationals in Health and Social Care– Issue 1 – February 2007 © Edexcel Limited 2007
UNIT 42: SUPPORT WORK IN SOCIAL CARE3 Understand the importance of team working in care environmentsConcept of a team: definition of a team; formal and informal roles within theteam; benefits of team work; responding to inappropriate requests from teammembers (eg in relation to safe practice); roles, responsibilities and boundaries ofteam members in a workplace; membership of team, eg managers, workers, carecolleagues, non-care colleagues, other professionalsCommunication in a care environment: reporting issues; maintainingconfidentiality; whistle blowing, including POVA (protection of vulnerable adults);reporting concerns about any child in relation to potential abuse or neglectSupervision, appraisal and personal development in relation to self, theindividual, the team, the organisation: purpose of supervision, appraisal andpersonal development; process of supervision, appraisal and personaldevelopment; value of supervision, appraisal and personal development4 Understand the importance of safe working in care environmentsSecurity in a care environment: monitor callers, eg service engineers, deliverypersonnel; ensure that areas that should be locked are locked, eg garden sheds,store cupboards, garagePrecautions to prevent infection and its spread: hand hygiene (correct handwashing technique, use of alcohol gels and other antiseptics, hand drying, skincare, facilities required); use of appropriate personal protective equipment(PPE); general cleanliness (personal, environmental, materials, equipment);principles of isolation nursing; immunisation (occupational health for staff,general public and individuals); following correct/safe practice procedures;prevention of sharps injury; management of outbreaks of infection; foodhandling; soiled laundry managementStorage and disposal of waste specific to the care environment: clinical waste;household waste; soiled laundry and waste; sharps; medicines; confidentialrecordsStorage and use of substances and equipment in the care environment:equipment, eg gardening tools, knives, domestic appliances, shredder, computer,motor vehicles, keys; substances, eg hazardous or non-hazardous to healthBN018467 – Specification – Edexcel Level 3 BTEC Nationals in Health and Social Care– Issue 1 – February 2007 © Edexcel Limited 2007517
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Unit 4: Development Through the Lif
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Ten principles for delivering an Ed
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BTEC National DiplomaThe 1080 GLH (
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Structure of the qualificationEdexc
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Edexcel Level 3 BTEC National Certi
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Edexcel Level 3 BTEC National Diplo
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UNIT 11: SUPPORTING AND PROTECTING
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UNIT 12: PUBLIC HEALTHUnit content1
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UNIT 12: PUBLIC HEALTHIn addition,
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UNIT 15: BIOCHEMISTRY FOR HEALTHUni
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UNIT 17: WORKING IN THE SOCIAL CARE
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UNIT 18: WORKING IN THE HEALTH SECT
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UNIT 19: APPLIED SOCIOLOGICAL PERSP
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UNIT 20: HEALTH EDUCATIONUnit conte
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UNIT 20: HEALTH EDUCATIONKey skills
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UNIT 21: NUTRITION FOR HEALTH AND S
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UNIT 22: RESEARCH METHODOLOGY FOR H
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UNIT 24: INTRODUCTION TO COUNSELLIN
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UNIT 25: COPING WITH CHANGE IN A HE
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UNIT 26: CARING FOR INDIVIDUALS WIT
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UNIT 27: DEALING WITH CHALLENGING B
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UNIT 28: CARING FOR OLDER PEOPLEUni
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UNIT 31: PHYSIOLOGY OF CO-ORDINATIO
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UNIT 33: PHYSICAL SCIENCE FOR HEALT
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UNIT 34: HUMAN INHERITANCE FOR HEAL
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UNIT 35: INTRODUCTION TO MICROBIOLO
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UNIT 36: COMMUNICABLE DISEASESUnit
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• to achieve a ‘distinction’
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Centres should note that, in the BT
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Where specific resources are requir
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More mature learners may present a
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Further informationFor further info
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Grading domain 2 Indicative charact
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Key skills mapping — summary of o
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Key skillsUnit 21Unit 22Unit 23Unit
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Key skillsUnit 41Unit 42Unit 43Unit
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Units 1 2 3 4 5 6 7 8 9 10HSC313
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Old unitsNew unitsUnit 1Unit 2Unit
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BTEC National in Care old (specific
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Old unitsNew unitsUnit 1Unit 2Unit
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Wider curriculum mappingUnit 1Unit
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Unit 37Unit 38Unit 39Unit 40Unit 41
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UnitCore dimensionCore dimension 1:
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Health and Wellbeing dimensionUnit
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RightsRisksThe rights that individu
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Grading criteriaTo achieve a pass g
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Edexcel Level 3 BTEC Nationals in Health and Social Care

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