Edexcel Level 3 BTEC Nationals in Health and Social Care

UNIT 1: DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CAREGrading gridIn order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all of the learningoutcomes for the unit. The criteria for a pass grade describe the level of achievement required to pass this unit.Grading criteriaTo achieve a pass grade the evidence mustshow that the learner is able to:P1P2P3P4describe different types ofcommunication and interpersonalinteraction, using examples relevant tohealth and social care settingsdescribe the stages of thecommunication cycledescribe factors that may influencecommunication and interpersonalinteractions with particular reference tohealth and social care settingsidentify how the communication needs ofpatients/service users may be assisted,including non-verbal communicationTo achieve a merit grade the evidence mustshow that, in addition to the pass criteria,the learner is able to:M1M2explain how the communication cyclemay be used to communicate difficult,complex and sensitive issuesexplain the specific communicationneeds patients/service users may havethat require support, including the use oftechnologyTo achieve a distinction grade the evidencemust show that, in addition to the pass andmerit criteria, the learner is able to:D1analyse how communication in healthand social care settings assistspatients/service users and other keypeople32BN018467 – Specification – Edexcel Level 3 BTEC Nationals in Health and Social Care– Issue 1 – February 2007 © Edexcel Limited 2007