Edexcel Level 3 BTEC Nationals in Health and Social Care

UNIT 1: DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CAREUnit content1 Understanding effective communication and interpersonal interactionTypes of communication: eg one-to-one, groups, formal, informal, text, oral,visual, touch, music and drama, arts and crafts, communication using technologyTypes of interpersonal interaction: eg speech, language (eg first language,dialect, slang, jargon), non-verbal (eg posture, facial expression, touch, silence,proximity, reflective listening), variation between cultures, listening andreflecting backCommunication cycle: ideas occur; message coded; message sent; messagereceived; message decoded; message understood2 Understand factors that influence communication and interpersonalinteractions in health and social care settingsCommunication and language needs and preferences: the individual’s preferredspoken language; the use of signs, symbols, pictures and writing; objects ofreference; communication passports; human and technological aids tocommunicationEnvironment: eg setting, noise, seating, lightingBehaviour: eg attitude, assertiveness, aggressiveness, submissiveness; responsesto behaviour; effects on identity, self-esteem and self-image of othersBarriers: eg type of communication (eg difficult, complex, sensitive), languageneeds/preferences, disability, personality, environment, time, self-esteem,anxiety, depression, assumptions, cultural differences, value and belief systems,stereotypes, use and abuse of powerIn relation to the integrated workforce agenda: communication withprofessionals, multi-agency working, multi-professional working3 Know how patients/service users may be assisted by effective communicationSupport services: advocates; interpreters; translators; signers; others eg speechtherapists, counsellors, mentors, befrienders, psychologistsTechnology: aids and adaptations; text facility on mobile phonesPreferred language: eg Makaton, signing, Braille, first languageSupporting: empowerment; promotion of rights; maintaining confidentiality30BN018467 – Specification – Edexcel Level 3 BTEC Nationals in Health and Social Care– Issue 1 – February 2007 © Edexcel Limited 2007