Edexcel Level 3 BTEC Nationals in Health and Social Care

UNIT 27: DEALING WITH CHALLENGING BEHAVIOURUnit content1 Understand potential causes and effects of challenging behaviourChallenging behaviour: eg verbal abuse (eg racist comments, threats, bullyingothers); non-verbal abuse; physical abuse (eg assault of others); self-destructivebehaviour; behaviour destructive to other people; behaviour destructive to itemsin the environment; behaviour destructive to property; illegal behaviour; theimpact of cultural variationsTriggers: intrinsic, extrinsic; temporary personal factors, eg discomfort, influenceof alcohol/drugs; persistent personal factors, eg existence of a difficulty ordisability that prevents normal communication, movement or behaviour;temporary environmental factors, eg hot, crowded, noisy room; persistentenvironmental factor, eg poor quality of serviceCycle of arousalEffects: eg physical, emotional, social2 Understand ways to prevent challenging behaviour in health and social caresettingsValues and ethics of behaviour changesPreventing challenging behaviourWorkforce: eg positive behaviour management, person-centred planning,effective communication, body language, promoting self-esteem, antidiscriminatorypractice, respecting individuals, minimising boredom andfrustration, equitable application of rules and boundaries, understandingindividuals, integrated practice, understanding circumstances that may provokeindividuals, recognising potential effects of own behaviour on that of others,using strategies to empower and involve individuals who present challengingbehaviour, awareness of ABC charts, risk assessment, use and abuse of power,training of workforceIndividuals who present challenging behaviour: eg provide active support,partnership working, psychotherapy, cognitive behaviour therapy, medication,behaviour modification programmes350BN018467 – Specification – Edexcel Level 3 BTEC Nationals in Health and Social Care– Issue 1 – February 2007 © Edexcel Limited 2007