Edexcel Level 3 BTEC Nationals in Health and Social Care

UNIT 11: SUPPORTING AND PROTECTING ADULTSUnit content1 Know how to develop supportive relationships with adult users of health andsocial care servicesSupportive: humanistic approach; helping, enabling; empowering, giving choices;maintaining privacy, maintaining confidentiality; advocacy; promoting rights;non-judgementalRelationships: that promote views, preferences and independence of individualsand key people; that support individuals with communication of their needs andpreferences; differences between family, friends, professionals; between equals— caregiver/care receiver; power and subservience; patronising; belittlingDevelopment of relationships: eg through communication, actions, bodylanguage, facial expression, touch; trust, reliability, consistency of approach,fairness, not letting personal problems or dealings with other people affect ownattitude towards the individual requiring careIndividual rights: the rights to be respected; treated equally and notdiscriminated against; treated as an individual; treated in a dignified way;allowed privacy; protected from danger and harm; allowed access to informationabout themselves; able to communicate using their preferred methods ofcommunication and language; cared for in a way that meets their needs, takesaccount of their choices and protects them; diversity and differences in culture,religion, race, disability, sexuality, beliefs, behaviour, eating and hygiene habits2 Understand types of abuse and indicators of abuse in health and social carecontextsTypes of abuse:- physical: eg hitting, slapping, rough handling, misuse of medication, misuse ofrestraint- sexual: eg coercing an individual into participating in an act which they havenot or cannot give consent to, inappropriate touching- psychological: eg threats, humiliation, bullying- financial: eg theft of money/possessions, misuse of a service users benefits- neglect: not meeting an individual’s care and health needs, eg physical,emotional, social, cultural, intellectual and spiritual- discriminatory: eg due to ethnicity, gender, age, disability, sexuality, healthstatus, religion- institutional: abuse and/or poor practice throughout the organisation, throughorganisational procedures- self-harm: self-inflicted wounds, drugs, alcohol, medication- domestic violence/abuse: eg physical, sexual, psychological158BN018467 – Specification – Edexcel Level 3 BTEC Nationals in Health and Social Care– Issue 1 – February 2007 © Edexcel Limited 2007