PMMI Trainer ΠCustomer Feedback Form

PMMI Certified Trainer ProgramCustomer Feedback FormTraining CoordinationPMMI Trainer – Customer Feedback Form – Training CoordinationDate:__________________________________________________Company Name: ________________________________________Evaluator’s Name/Title:____________________________________Phone:________________ Email:___________________________Your PMMI certified trainer_____________________________(name) from______________________________ (company name) has been coordinatingtraining at your facility ____________________________ (dates).To maintain his/her PMMI Trainer certification he/she is required to participate intraining skill building sessions and to secure feedback from customers wheretraining has been provided. The coordination of the training and documentation isa critical part of your overall training experience with this equipment vendor. Thisfeedback form is specifically about the training coordination NOT theactual training and the trainer. Your feedback is one of the ways PMMI can beassured that he/she has provided quality training. Please complete the followingfeedback form and return it directly to: Danny Martinez at PMMIPlease rate the following on a scale of 1 to 5 (5 being the best)If a topic was not required by your company please put N/R after it. Where?Planning• The equipment manufacturer provided clear information aboutwhat training services were available.1 2 3 4 5 N/R• Before the training was conducted, goals and expectationsN/Rwere jointly identified. 1 2 3 4 5• The equipment manufacturer representative provided us withN/Rthe training proposal we requested in a timely manner and 1 2 3 4 5with the details required.• The equipment manufacturer representative provided us withN/Rthis customer feedback form before training so we were 1 2 3 4 5aware of this requirement.• The equipment manufacturer representative conducted aN/Rneeds assessment to identify our specific needs for1 2 3 4 5customized training.• The equipment manufacturer representative was able toN/Rsupport all our training needs. 1 2 3 4 5• The equipment manufacturer representative was able to referN/Rus to alternative resources (translators, training grants, pretrainingproviders for basic technical skills that may be needed1 2 3 4 5ex. Basic PLC Skills)PMMI Certified Trainer Program

• The equipment manufacturer representative provided us withsample training documentation, prior to training, for our 1 2 3 4 5 N/Rreview.• The documentation was detailed enough yet user friendly and 1 2 3 4 5 N/Rmet our needs..• The equipment manufacturer representative was flexible in theN/Rscheduling process. 1 2 3 4 5• The equipment manufacturer representative shared theinformation with their trainer and other appropriate staff for 1 2 3 4 5 N/Reffective coordination. (Ex, scheduling, contacts, expectationsetc.)• The equipment manufacturer representative kept us aware ofN/Rany changes in dates for documentation and/or training. 1 2 3 4 5Follow Up• The equipment manufacturer representative providedfeedback about the training conducted once completed. 1 2 3 4 5• The equipment manufacturer representative providedrecommendations about follow-up training to reinforce the 1 2 3 4 5new skills.N/RN/RAdditional commentsWe appreciate the time you have taken to complete this form. This feedback willbe a valuable tool to ensure quality training now and in the future.PMMI11911 Freedom Drive, Suite 600 – Reston, VA 20190Fax: 703-243-8556PMMI Certified Trainer Program