Load Sharing Module - Home Mega Global Solution

Manual 26011Chapter 7Service OptionsLoad Sharing ModuleProduct Service OptionsThe following are the factory options available for the service of Woodwardequipment:• Replacement/Exchange (standard new-unit warranty) (24-hour service)• Flat Rate Repair (standard repair warranty)• Flat Rate Remanufacture (standard new-unit warranty)If you are experiencing problems with installation or unsatisfactory performanceof an installed system, the following options are available:• Consult the system troubleshooting guide in this section.• Contact Woodward technical assistance (see HOW TO CONTACTWOODWARD later in this chapter) and discuss your problem. In mostcases, your problem can be resolved over the phone. If not, you can selectwhich course of action you wish to pursue based on the available serviceslisted in this section.Replacement/ExchangeReplacement/Exchange is a premium program designed for the user who is in needof immediate service. It allows the user to request and receive a like-newreplacement unit in minimum time (usually within 24 hours of the request),providing a suitable unit is available at the time of the request, thereby minimizingcostly downtime. This is also a Flat Rate structured program and includes the fullstandard new-unit warranty.This option allows customers to call in advance of a scheduled outage or anunexpected outage and request a replacement control unit. If the unit is availableat the time of the call, it can usually be shipped out within 24 hours. The customerreplaces his field control unit with the like-new replacement and returns the fieldunit to the Woodward facility as explained later in this chapter.Charges for the Replacement/Exchange service are based on a flat rate plusshipping expenses. The customer is invoiced the flat rate replacement/exchangecharge plus a core charge at the time the replacement unit is shipped. If the core(field unit) is returned to Woodward within 60 days, Woodward will issue a creditfor the core charge. [The core charge is the average difference between the flat ratereplacement/exchange charge and the current list price of a new unit.]Woodward 27