2013–2014 BIENNIAL BUDGET - the City of Tukwila

2013–2014 Biennial Budget City of Tukwila, WashingtonGoals & AccomplishmentsDEPARTMENT: Information Technology (12) DIVISION: 518.880FUND: General FUND NUMBER: 000RESPONSIBLE MANAGER: Mary MiotkePOSITION: DirectorDescriptionThe Information Technology Department provides support for the City’s information infrastructure toassist the City in delivering the highest quality services and information for internal and externalcustomers in an efficient, effective and fiscally responsible manner. The IT Department oversees alltechnology systems for the City, including the City’s network, system administration, computerhardware and software, and telecommunications – both internal VoIP phone system and mobilephones/devices. In addition, information is provided to the public through periodicals and other printmaterials, City website and email lists, cable TV21 and radio AM1640 in an effort to meet the City’s needfor reliable and timely information and support.2011-2012 Accomplishments♦ Fully implemented Microsoft Enterprise Agreement licensing and VoIP phone system features,including SharePoint and VoIP fax server.♦ IT staff attended technical training in accordance with vouchers included in Microsoft EnterpriseLicensing Agreement – 4 out of 7 vouchers redeemed for classroom training.♦ Enhanced security of networked systems to ensure safety of electronic City resources in accordancewith WCIA cyber liability guidelines.♦ Worked with Valley Comm to coordinate Public Safety communication upgrades in preparationfor new CAD system implementation.♦ Developed lease agreement amendment for IT to provide technical support to Suburban Cities’offices in the 6300 Building.♦ Supported and participated in researching options for videotaping and web streaming of Councilmeetings.♦ Researched and implemented Mobility Device Management system to allow secure use of mobiledevices for City business, including iPads for the Council.2013-2014 Program Goals♦ Efficiency: Evaluate City business processes for efficiency and potential reduction of paperwork,identifying logical, cost-effective, and beneficial technical solutions across departments to enhancethe City’s customer service provision to our citizens.♦ Communications: Improve outreach efforts on all communication channels, to includeimplementation of Council’s selected option for videotaping and streaming Council meetings.♦ Public Safety: Work with PD & FD to fully implement scheduled ValleyComm CAD andcommunications upgrades for Public Safety.♦ Training: Redeem remaining Microsoft training vouchers included in Microsoft’s EnterpriseLicensing Agreement for relevant technical training for IT staff.♦ Regional: Continued participation in Fiber Consortium discussion meetings for connectivityprojects beneficial to the City.Page 220