O&O Defrag 17 User's Guide - O&O Software

O&O Defrag 17 User's Guide - O&O Software O&O Defrag 17 User's Guide - O&O Software

oo.software.com
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12.07.2015 Views

Recommendations and Frequently Asked QuestionsAt the start of O&O Defrag, my firewall notifies me of an attempted access. I receive the error "10061". Why does thishappen and and how can I solve the problem?The communication of the individual O&O Defrag program components (O&O Defrag Agent and user interface) isbased on TCP/IP. This communication only runs inside your computer - without any access to the Internet or the network.Most firewalls, however, are programmed to recognize internal IP communication, so you receive a warning message.You don't have to turn off your firewall! Simply open up port 50300. Since O&O Defrag automatically checks accesspermissions, there can be no external access over this port even if you are connected to the internet.In most cases, it is enough to authorize O&O Defrag for exclusively internal communication when the software isstarted for the first time.If this did not happen, however, including the files OODAG.EXE and OODCNT.EXE on your firewall’s list of trustedprograms has also proven successful with all of the firewalls we have tested.Please consult your firewall’s documentation for precise configuration procedures.Note: If you have configured your firewall accordingly and are still receiving Error Message “10061”, please verifythat the services "O&O Defrag" and "Event Viewing" are enabled. If this is not the case, please enable these services.Does optimization of SSD drives function in a RAID array?No. RAID controllers are presented as a virtual drive to the operating system. The actual drives are hidden and cannotbe approached technically.O&O Defrag - 74

Support and ContactSupport and ContactTo receive more information about O&O Defrag, please visit our website http://www.oo-software.com and get thelatest information about product developments and support. Also included on our website are regularly updated FAQsand Knowledge Bases that address the most common issues regarding our products.All registered customers receive installation support, free of charge, for the first 30 days after registration. When contactingour support team, please remember to have your registration code available.In addition, it may be helpful to read the frequently asked questions (FAQ) section of the website before contacting ourSupport Team. It's always possible that your specific question or problem has already been addressed.O&O SoftwareAddress: Am Borsigturm 4813507 BerlinGermanyTelephone: +49(0)30 991 9162-00Fax: +49(0)30 991 9162-99Web:e-mailhttp://www.oo-software.comsupport@oo-software.comsales@oo-software.comAuthorized ResellersOur authorized reseller partners in over 30 countries stand ready to assist you with answers to all questions regardingthe licensing and purchase of our software products. Their names and addresses can be found on our website, underthe heading “Partner – Find Resellers”. Just ask us, and we'll be happy to help you find an authorized partner in yourvicinity.O&O Defrag - 75

Support and ContactSupport and ContactTo receive more information about O&O <strong>Defrag</strong>, please visit our website http://www.oo-software.com and get thelatest information about product developments and support. Also included on our website are regularly updated FAQsand Knowledge Bases that address the most common issues regarding our products.All registered customers receive installation support, free of charge, for the first 30 days after registration. When contactingour support team, please remember to have your registration code available.In addition, it may be helpful to read the frequently asked questions (FAQ) section of the website before contacting ourSupport Team. It's always possible that your specific question or problem has already been addressed.O&O <strong>Software</strong>Address: Am Borsigturm 4813507 BerlinGermanyTelephone: +49(0)30 991 9162-00Fax: +49(0)30 991 9162-99Web:e-mailhttp://www.oo-software.comsupport@oo-software.comsales@oo-software.comAuthorized ResellersOur authorized reseller partners in over 30 countries stand ready to assist you with answers to all questions regardingthe licensing and purchase of our software products. Their names and addresses can be found on our website, underthe heading “Partner – Find Resellers”. Just ask us, and we'll be happy to help you find an authorized partner in yourvicinity.O&O <strong>Defrag</strong> - 75

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